ComplaintsforSharp Electronics Corp

• Initial Complaint

  09/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We had a defective drawer microwave, that was catching fire, which was replaced by Samsung.The replacement microwave, model KB6524PSY, occasionally smokes and ***** during normal use.I spoke with an applicance repair company who advised there are still ongoing problems with many of the drawer microwaves.I would like a microwave that is not a fire risk.

  Sharp offered me a replacement microwave, but is requiring that I release them from any liability.
  
  
  
  I'm not necessarily opposed to signing a simple liability release.
  
  
  However, Sharp is requiring that I enter into a one-sided non-disclosure agreement, with legal liability, which is rather onerous. This is unjustified, because the issue is that their product is defective and a fire hazard.
  
  
  I contacted Sharp on 10/7/22 and spoke with ******. I asked to speak with someone about this. She put me on hold, then hung the phone up on me. She did not call me back.
  
  The language they want me to agree to is:
  
  
  "Pursuant to this agreement, you cannot post, send, distribute any photographs or videos related to the product, or make any comments related to the product or settlement. If there is any litigation or arbitration over an alleged violation of this confidentiality provision, the prevailing party shall recover its costs and attorneys' fees.
  
  
  You agree that all of the terms, conditions and provisisions of this Release Letter shall be held confidential by you and your agents and attorneys, and that none of the terms, including the settlement, may be disclosed for any person, except that the terms of the Release Letter may be disclosed to the attorneys, accountants, tax or other financial advisors as may be necessary in the ordinary course of business in providing such legal and/or financial services to you. In revealing such terms, you shall advise those authorized persons of the confidential nature of those terms and that the same shall not be shared except as necessary for the performing and/or completing the job for which they are retained.

  Business response

  11/09/2023

  We attempted to resolve the customer's complaint with an exchange with a signed resolution letter. To date, the customer has not signed the resolution letter and returned it to Sharp. Without the signed letter, we cannot proceed with the exchange.

  Customer response

  11/15/2023

  
  Complaint: 18148177
  
  I am rejecting this response because:

  I have emailed the signed contract 3:00 pm November 15, 2023.
  
  
  Regards,
  
  *****************

  Business response

  11/20/2023

  We received the signed resolve letter on 11/16 and the exchange was processed. An email confirmation was sent on 11/16 as well. 

  Customer response

  11/27/2023

  
  Complaint: 18148177
  
  I am rejecting this response because:

  While I signed a contract for which Sharp would replace the defective microwave using a technician, whom they dispatch, no exchange has occurred.
  
  I have attempted to schedule installation and I receive the following error, "Sorry, but you do not have authorization to view this shipment."

   

  Regards,
  
  *****************

  Business response

  11/28/2023

  An exchange was processed on 11/16 after the signed resolve letter was received over a year later. The customer was advised the new unit would arrive in **** business days via email. Pilot/ ****** did contact the customer today and scheduled a delivery appointment for tomorrow, 11/29. The customer can track the shipment here - *************************************** using their tracking number (*********).

  Customer response

  11/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I received a replacement. I am scheduling for a technician to install and remove the defective unit. I will contact Sharp to schedule pickup of the defective unit after it is replaced.
  
  Regards,
  
  *****************

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear ****, I am writing to seek your help with a problem I am having with Sharp Electronic. Case number ******* April 22, 2022 I purchased a Sharp Stereo system through Amazon. My husband and I may have used the unit a total of 12 times as we work full time. The product has stopped working completely. The company has offered for me to go through the inconvenience of purchasing packing material and finding a *** shop to send it back. Which I am willing to do however, I will not accept a repaired, refurbished replacement. I want a refund only. A product so defective it breaks with little use will assuredly break again. For the month in-between to send the product back and for them to repair it and send it back the manufacturer's warranty will expire. And I the innocent consumer will be stuck with a defective, embarrassing product. I was entertaining a house full of company and to my sheer embarrassment and horror the unit stopped working. I called Sharp in a panic they advised me to unplug it and plug it back up magic it came back on only to stop again. Which says to me this is a known problem. A repair is unacceptable I want a full refund only. Any help you can give me before I take additional measures will be appreciated. Sincerely ***************************.

  Business response

  10/27/2022

  Sharp has attempted to contact the customer via phone to resolve her complaint. Sharp is unable to reach the customer via phone or email. ********************** is willing to work with the customer to resolve the complaint when the customer is available.

• Initial Complaint

  03/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a Sharp microwave drawer, model SMD2489ES, on 27 May 2021 through Appliance Distributed Unlimited (ADU), order number *******, an authorized retailer for Sharp in ********. Although big box stores and online retailers (e.g. *********** have had inventory of this microwave drawer as recently as this week, no shipments have been made to ADU in a year, and no estimate of shipping or availability has been provided to ADU (per ADU today). While Sharp continues to tout this microwave drawer on their website, they do not advise consumers that the drawer is essentially unavailable, leading retailers like ADU to continue to take orders with no estimate of delivery.There are approximately 150 outstanding orders for this microwave drawer at ADU dating back to August 2021, but ADU has no information from Sharp when to expect delivery of even a single SMD2489ES.Despite virus, microchip, shipping and other delays, Sharp can do much better communicating to their retailers and customers with existing orders, and satisfy those existing orders before shipping to big box stores.I'd like to know when my ADU order for Sharp SMD2489ES will be filled by Sharp.

  Business response

  11/09/2023

  Unfortunately, 2021 was during the pandemic, which caused a major delay in delivery and stock. All orders were fulfilled by the end of 2021.

  Customer response

  11/09/2023

  
  Complaint: 16906765
  
  I am rejecting this response because the microwave in question was ordered in May 2021, and had not been received as of my March 2022 BBB complaint (contrary to the Sharp claim that all 2021 orders were fulfilled by year end).
  
  
  
  Regards,
  
  *******************

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a tv , the tv was not working property , sharp replaced the tv but replaced it with a refurbished one which was defective. They have not been capable to providing a new tv or compensate. Me for the time and work that has taking me to contact them several times in the last months to correct the issue.

  Business response

  03/08/2022

  Hello,

  ******************** received a reimbursement for his television. The check ****** was cashed on 2/23/22.

   

  Thank you,

   

  Sharp Electronics
  

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submitted a warranty claim for a television and it was replaced. Not even thirty days later the replacement they sent me stopped working. They again told me they would replace the Television but never sent out the replacement. They said it was lost at the warehouse and that they would send another to me. Well nothing was ever sent. I keep getting broken promises. I have been without a ** now going on 4 months now and every time I call get an excuse. I'm tired of excuses I want this resolved. I dont even want the the ** anymore because I dont want to go through the hassle of dealing with such horrible customer service. I want my money back or at least fair market value for the television so I can go to the store and replace it myself since at this point it would be the quickest option.

  Business response

  01/26/2022

  Sharp contacted the customer and a reimbursement was issued for the television.

  Customer response

  01/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchased a sharp 50 inch roku tv. the tv was working fine saturday when i went to bed and sunday when i woke up it is now not working. i tried every trouble shoot and it will not turn on. the sensor at the bottom turns red so you know it is powered up but the screen is black. i researched and this is a common issue with Sharp televisions particularly the **** model. Of course it is now not under warranty but this is christmas week and not a expense i was prepared for. i have never had a tv die like this i take very care of my products. my desired outcome is either a replacement or at least some type of refund. i realize i would not qualify for a full refund but i should qualify for something. this tv barely lasted 4 years and considering the countless complaints online about the tv suddenly going black with no warning, it is definitely a manufacture defect. I believe in customer service and treating customers fairly. this was a real hit to me happening christmas week, i have family coming over and we're hosting dinner. we also have tons of traditions that this now makes difficult. I would like some type of compensation because this is very troubling and frustrating. i literally had no warning, it just decided to go black clear out of nowhere.

  Business response

  11/09/2023

  This model is a Best Buy supported model and should be contacted at ************.

• Initial Complaint

  10/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a Sharp Microwave Drawer model #SMD3070ASY-D serial #****** with an extended service warranty certificate #********* that is effective 6/30/2020 thru 6/30/23.I have been having problems with the drawer repeatedly opening sometimes four times in a row. I contacted Sharp on 9/20/21 and started claim #********. I was told it would take 2-3 business days for someone to contact me to setup a repair appointment.On 9/24, I called back asking for the status of my claim. I had not received either an email or phone call to schedule the repair. I was told to give them more time.I called again on 10/6, 10/7 and 10/8. I was told they were sending an email to the ******************* to ask on the status and would contact me once they heard something. I've never been contacted, and on the last call, the ******** Service Supervisor again stated to give Dispatch more time.Desired outcome: I want my microwave repaired.Phone number I have been contacting is **************

  Business response

  11/17/2021

  Sharp does not have access to *** cases or does Sharp dispatch service for ***. The extended warranty company *** provided an update that they sent a
  technician out to the customer and they could not duplicate the issue.
  

   

  *** - ************
  

  Customer response

  11/17/2021

  
  Complaint: 16008587
  
  I am rejecting this response because:
  They did send a technician that knew nothing about fixing drawer microwaves.  I had to help him. We did replicate the problem and thought it was fixed. Howerver, the next time I used the microwave I experienced the same problem.  I called the same day 10/14/21 and asked them to reopen the claim #********.  They have never sent another technician.
  
  
  Regards,
  
  *****************************

  Business response

  11/09/2023

  The microwave was serviced through the customers third party extended warranty, as the unit is outside of the manufactures warranty.

• Initial Complaint

  09/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After selling us 2 defective microwave drawers, for which they could find no service provider, Sharp agreed on September 3, 2021 to refund the purchase price plus ********** tax, amounting to $1,174, as well as the cost to install the second defective unit of $97. Both checks were promised within 14 calendar days. We have waited 21 calendar days, during which many calls have gone unreturned or resulted in false promises as to both checks having been processed. The first defective unit worked for two weeks. The replacement never worked at all. Both have been returned, but Sharp continues to provide us with no refund as agreed. We have initiated over ten phone calls in an attempt to get resolution and desperately hope that you will be able to assist us. Please feel free to call or email us for a much more detailed account of what has transpired. Our Sharp case numbers are ******* and *******, respective to the original and replacement units.

  Business response

  10/06/2021

  Hello,

  The customer received both checks. They were cashed on 9/29/2021.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩