Reviews

We hired Two Men and a Truck to move from ** to VA in July 2023. We worked with the Princeton ** franchise (****) which also has an office in ********** ** Our initial experience leading to the move was positive, but we would not recommend this company after our total experience.We chose Two Men and a Truck because they were competitively priced and because they said that theyd move our large/heavy safe with the move. We packed most items ourselves. Two Men and a Truck loaded what we packed and took care of padding and wrapping furniture before loading.What Two Men and a Truck did well includes the following Videoed house contents and provided competitive quote Showed up in ** on the move day with agreed upon crew and trucks Arrived with our stuff in VA and unloaded Answered most emails after the move confirming theyd received the email (but often without an actual answer or resolution)Communicated in a cordial tone indicating they care.What Two Men and a Truck did not do well includes the following Didn't pack the trucks well enough to avoid damage to many pieces of furniture Didn't pack the trucks well enough to fit all of the items that were inventoried by them in the video, resulting in a last minute top stacking of items causing damage Didn't take the safe and have not provided a partial refund due to their lack of ability or preparedness to move it ($1800 more for transport after home sold)Didn't adequately resolve the single claim we made for a badly broken antique. They were unwilling to use a well known restoration house and instead forced using their vendor that we researched and communicated as not qualified to perform the work. The vendor failed to do reasonable work, damaging the piece further and now were out $2000 for restoration. The franchise refuses to help now, saying it is their repair vendor's responsibility. We won't let that vendor touch it again.Escalation is only at the franchise level. Corporate won't get involved.