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Business Profile

Fire Insurance

Crum & Forster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Insurance.

Complaints

This profile includes complaints for Crum & Forster's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crum & Forster has 3 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The **************** team has been instructed not to escalate calls to supervisors and to block insurance questions, 24pet watch/pet health ******** forester violated the insurance policy I have with practices that are not legal nor compliant with the insurance policy. 1. 24petwatch combined two separate claims filed by me into 1 claim different dates, VETS 2. 24Petwatch involuntarily converted me to a digital customer although I explicitly stated I do not engage in digital transactions via your Portal or email.3. 24Petwatch sent me an email on one of the claims and I did not get it, so you denied or closed both of them when I did not reply. I learned that you had done that when I called your customer service rep to find out why I hadnt received my check. 4. 24Petwatch refused to escalate my calls to a customer service supervisor.5. I believe its fraudulent activity to combine the claims there by engaging in the right to deny payment on both a valid and what you call an open claim.Previously you would call and all requests for information were handled by mail. 6. I was I told couldnt get an extension. I did not request an extension. I requested payment 7. Displacing This cause as a request for an extension, this place is the appropriate responsibility on me instead of on **** and ********* and *** *********** and 24 pet watch. I have over ****** emails in my inbox and over 425 in the spam folder. After the agent told me you sent me emails I found it in the spam folder. Ive requested my email address be removed from their files so they can never blame me again. Meanwhile they are withholding holding payment on a valid claim for ******* and closing a claim for 658. Based on an invoice question.

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