Business Profile
Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
592 Customer Reviews
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Review from Mary W
1 star02/03/2025
Horrible!!! I submitted a claim for plumbing to American Water insurance because of a protection plan I have with them. The plumbers to their customer service including the managers were awful!. Three different plumbers over a 7 day period showed up unprepared. I was told a million different stories what the issues were while positioning themselves to bill me for work that what necessary to complete the work that was covered by the insurance company. The insurance company is equally to blame for partnering with them and claiming they are unaware of the ********* add insult to injury, the insurance company refused to pay my plumber to complete the work that they would cover under the policy and was necessary for my renovation to move forward which was delayed 9 days by their plumbers. The insurance company is equally complicit. If I could give them all a negative 10 rating that would still be too gracious. I have since canceled my policy because it turned out to be absolutely useless when I needed it.Review from Gary C
1 star02/01/2025
BAD COMPANY TO DEAL WITH. ALL THEY CARE ABOUT ARE SALES NOT SERVICE. TRIED CANCELLING OVER THE PHONE AND *** ASKED A BUNCH OF QUESTIONS WHICH THEY ALREADY KNOW AND THEN TELL YOU TO CALL BACK SOME OTHER TIME. POOR ATTITUDES AND SERVICE. I'M CANCELLING DUE TO IMPROPER ONLINE ACCOUNT INFO ON THEIR WEBSITE. NOTHING IS RIGHT. I DON'T THINK THEY KNOW WHAT THEY'RE DOING EXCEPT FOR TAKING YOUR MONTHLY FEES!
American Water Resources, LLC Response
02/05/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review from Patricia J
1 star01/31/2025
Started charging me for Hot Water tank repair and ALL I signed up for was my water & electric! Then I started getting texts telling me that their pymt to my bank hadn't went thru, when it clearly had! I called them 2 days in a row to cancel my account. The first day I was on the phone with them 3 1/2 hrs, without getting the cancellation. On the 2nd day I was on the phone for 2 hrs & 45 minutes! The customer service people that answer their phones are REALLY hard to understand also. I think this company is a total fraud/scam, and won't be there for you when you have an emergency & desperately need them to send a repairman! I'm still in the process of waiting for the cancelation to my email account. I will be getting an attorney for the fraudulent activity on my checking account. And I'll also be turning them into my bank for fraudent activity! This place needs to be totally shut down!!!American Water Resources, LLC Response
02/05/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review from oreste b
1 star01/28/2025
This company is the worst company I had to deal with. I had a coverage for a heating system that I was paying for a whole year and then when I had a problem with the boiler which is a heating system for the house they told me that it wasn't covered since they cover only furnaces and not boilers. To file a claim i had to give the same information over 4 times to find me in the system even though I gave them the account no. I also got several calls from different people about requesting the same information about the claim. After they assigned a service provider and made the appointment with them to be at the house they finally told me that the boiler was not covered. they don't ask or tell you what's covered when they take your money. ***** company don't sign up. As a landlord I had several warranty and most of the times they couldn't find a person to fix the problem and I had to find my own plumber and so much time and aggravation for np service.Lousy, Lousy!American Water Resources, LLC Response
02/05/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review from Dufrene M
1 star01/28/2025
They always claiming they cant find a repair person. So they ask you to pay for one they will pay 80% of it back to you. Its sad they miss lead customers.American Water Resources, LLC Response
01/29/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.Review from Diana V
1 star01/24/2025
MY FIRST CLAIM IN 2 YRS SINCE I JOINED AND MY FIRST CLAIM 3 DIFFERENT AGENTS DO NOT HELP YOU CANNOT HAVE ANY OTHER ******* IN ***** ******* ARE AND 1 ******* ONLY OFFERED WHO FROM ANOTHER WARRANTY COMPANY NEVER SHOWED UP IN 3 DAYS STRAIGHT CUSTOMER SERVICE WILL NOT ASSIST ME PUT YOU ON HOLD HOPING YOU HANG UP OVER 2 HOURS ON 3 CALLS IN 1 DAY AND NO HELP AT ALL AND NO SUPERVISOR. RUN AWAY FROM THIS ****************American Water Resources, LLC Response
01/29/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.Review from Tela S
1 star01/24/2025
This company is a scam, they charged my card 11 times on the initial service setup. I cancelled service the same day, and they continued to take money from my account. I called, and they assured me my plan was cancelled, upon calling again the same day, they said they couldnt cancel it because their systems werent working. I literally called them 26 times to no avail! Do not deal with this company, they are incompetent, liars, and fraudulent!American Water Resources, LLC Response
01/29/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.Review from Kim B
1 star01/24/2025
The first time I had a water leak they were great, had a plumber come out same day and fixed it right then, this time it took 3 days to get plumber out, they took pictures of problem, and said they would be back after American water resources approved it, WHAT? Have called awr 3 times and they have lied to me, told me they called the plumber and they woul be back out today ro fix it. But when I call the plumber, they haven't heard from awr. Someone is lying and I'm over itAmerican Water Resources, LLC Response
01/27/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.Review from william p
1 star01/24/2025
They tried to withdraw money from my checking account without my approval. They simply used the bank routing number from my last payment(by check).American Water Resources, LLC Response
01/29/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.Customer Response
02/06/2025
I called to notify AWR that I was not renewing the program coverage. I was told a supervisor had to talk to me to verify. I was on hold for 30 to 40 minutes, I hung-up, disgusted. A few days later, my wife noticed a pending transaction from *** to renew our coverage. They were not authorized to withdraw directly form my checking account. If *** tries this again, I will file a report/complaint, with the *********** office. ***, they were always paid by check, not by routing number.Review from Juan B
1 star01/21/2025
Unfortunately, bad experience with them, I made many phone calls x 2-3 weeks about my electric program warranty, expecting to receive a phone from a supervisor, but they said that "someone will call me", also wasting time ( almost 30 minutes x each phone call) and still with the same problem... definitely will cancel this program at ***.American Water Resources, LLC Response
01/27/2025
Please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.
Customer Review Rating
1.69/5stars
Average of 592 Customer Reviews
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