Business Profile

Electric Companies

PSE&G

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Complaints

This profile includes complaints for PSE&G's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

270 total complaints in the last 3 years.
84 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold my property at *** ******* ******* ******* ** in 2020, however you guys are trying to bill me for years past this date! The collection was originally sent to IC System and Christine F**** agreed to keep the file under dispute and not report it to my credit due to the fact that she could not explain why I am being billed for a property I don’t own, and how it’s possible that PSE&G let YEARS go by of an unpaid utility without shutting it off. It makes zero sense. The collection has now been sold to ********** and has reported to my credit. If this collection isn’t removed from my credit and cancelled out, I will be reaching out to the NJ Attorney General, local media and consumer protection agencies. I have plenty of documentation of the property being sold, and I notified you guys about the sale immediately after it happened. Additionally, if this is not resolved I will be filing a civil lawsuit to seek damages due to the inaccurate reporting on my credit causing me irreversible financial harm, lost wages due to time spent, etc. I hope you guys will do the right thing here. Beyond the documentation I have, it’s publicly available knowledge on Zillow, etc. that I sold this property in 2020. I can be reached via phone at ************. Thank you.
Business Response
Date: 03/18/2025
Good day,
When I spoke on the phone with the *** ****** he stated that he called to PSEG to have the services taken out of his name. I was able to review the account and found that there has been no calls made into our customer service. When a customer is moving or selling a place it is the customer's responsibility to contact PSEG to advise they no longer want the services is their name.
The attached document that was sent over is not proof of purchase. The contract has not been signed by the seller or by the buyer. Therefore, we will not be able to accept this form as a proof.
It is the responsibility of the customer to contact PSEG to advise if they are moving or selling their home.
Thank you,
Miss B****
Customer Answer
Date: 03/23/2025

Complaint: ********

I am rejecting this response because:

Aisha B**** has failed to acknowledge the email I sent to three different PSE&G representatives attached in my previous communication. She has also claimed they cannot accept the unsigned property transaction document, so I am attaching a copy of the signed one here. She has suggested absolutely zero resolution, and when I asked for a copy of my contract with PSE&G, she said that I have no contract with PSE&G. Given her lack of willingness to remedy this situation, I requested to speak with a supervisor Raymond M****** Aisha B**** stated that the supervisor would definitely be reaching out to me, yet there has been zero communication since last Wednesday.

Regards,

****** ******
Business Response
Date: 03/25/2025
Hello,

I have spoken with ***** ****** on March 19,2025. At that time I explained to him that I received the email that he sent over to me. PSEG policy is the customer of record needs to contact PSEG either by phone or to a PSEG walk in center to advise they no longer want services at an address in their name. *** ****** sent over a copy of a closing contract without signatures. And he also sent over an email where he responded to the collections team advising he not the owner of the property. The information that he has provided we are not able to accept.
This an issue that needs to be worked out between ***** ****** and the new owner of the property. PSEG does not get involved with these disputes.

Kind regads,
Miss B****
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay my PSE&G bill for my company ********************* every month. A few months ago, I received a bill for over $4,000.00. PSE&G told me that they switched my meter on 3 or 4 different occasions and couldn't get a meter read for months. I was never notified that they were going to do this and they never alerted me to any issue with my meter. They then told me that someone called to report my meter, which I never did. THEN they told me that the meter was crossed with another one but there is only one meter on the building where my shop is. I tried to resolve this issue with PSE&G but they refuse and say I owe them and I have to pay or my light will be cut off. They are holding me hostage because I need their service. It's downright abusive. I should not have to pay for an error on their part. Especially when their error is causing me serious financial harm. There was nothing wrong with my meter. They never provided me with the dates these alleged meter changes took place. I tried to look at my cameras over the past year and can't seem to find any footage of a PSE&G employee working on the side of my building. They say that they confused my meter with the meter on the house located in front of my shop. My meter is on a separate structure. They need to cancel the $4,000+ charge. I should not have to pay for their error that according to them took 8 or 9 months to fix. Please let them know that their multiple stories about how this happened are conflicting to say the least and the only resolution I am willing to accept is that lump charge to disappear.
Business Response
Date: 03/21/2025
I spoke with ********* ******** regarding the account.PSE&G settled amicably the dispute with the customer. The customer ********* ******** is satisfied.
Initial Complaint
Date:03/05/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am beyond disappointed with the level of incompetence and lack of accountability displayed by ****. After taking time off work, paying parking fees, and providing all the required documentation to open a new account, I was assured that my electricity would be on within 2-4 hours. To my dismay, I was informed that there is no record of my visit to the office, forcing me to repeat the entire process again. This not only inconveniences me but also costs me additional time and money. I am demanding immediate resolution to this issue and expect **** to rectify the situation without further delay.
Business Response
Date: 03/06/2025
Good day,

I am reaching out to you from PSEG Customer Relations Executive Dept. Please, give me a call and I will be able to address all of your concerns. I can be reached at *********************.

Kind regards,
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This constitutes a formal complaint against Public Service Electric and Gas Company (PSEG) for their egregious and unacceptable business practices regarding the activation of utility service at a property I own located in **********, for meter 000-325-395-183J.I am the landlord of the property associated with the aforementioned meter. My previous tenant vacated the premises a while ago. Upon contacting **** to establish service in my name and for my account, I was informed that service activation is being unjustly and unlawfully withheld due to an outstanding balance left by the previous tenant.I want to state unequivocally that I am not responsible for the debts of prior tenants. ****'s insistence that I must assume financial liability for a previous occupant's account as a condition of initiating my own service is utterly without legal or contractual basis. Furthermore, their demand that I travel to ********** in person, despite my residence being outside of the state, to prove I am not liable is an unreasonable and deliberately obstructive barrier to establishing essential utility service.PSEG representatives have explicitly stated, against all reasonable understanding of tenant-landlord law and standard utility practice, that I am "legally responsible" for this pre-existing debt. This assertion is not only demonstrably false but also constitutes a blatant attempt to coerce me into paying a debt that is not mine. Their refusal to communicate via email and insistence on in-person documentation further exacerbates this unacceptable situation and signals a complete disregard for customer ********************** and fair business practices.I demand that your agency immediately investigate ****'s actions in this matter. Their refusal to activate my service unless I pay the previous tenant's balance is a clear violation of fair service practices and potentially consumer protection regulations. I request your urgent intervention to:
Business Response
Date: 03/10/2025
This is an unknown account with a balance. The landlord must provide the necessary documents before we can transfer the account into their name.
Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pse&g admitted they misbilled me,I paid it. Excessive credit on my account. Asked for funds to be returned, they had me call a third party at ***********. That company refused to refund me,told me pse&g has to. Called pse&g back they tell me third party has to. Run around, stole my $
Business Response
Date: 02/18/2025
Good day,

The payment has been reversed. Please allow 7 to 10 business days for it to show in your account.
If you have any questions or concerns feel free to call *********************.

Kind regards,
Initial Complaint
Date:02/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing complaint because the bill came out really high than my household usage so I want to dispute the bill because Im certain there is error with the meter reading Usually the normal bill we pay even during winter is between ******* dollars Id like this bill to be adjusted
Business Response
Date: 02/18/2025
Good day,
After reviewing your account we have determined that you are being billed correctly. The meter is being read at this location.
You can call 211 from your phone to find out what resources are available to get assistance with your bill.
Should you have any other questions or concerns feel free to give me a call at *********************.
Kind regards,
Initial Complaint
Date:02/10/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported a street light outage of pole number ***** on 01/09/2025. No one can tell me why or win it can be fixed!!!
Business Response
Date: 02/20/2025
Hello,

Unfortunately,there were delays in repairing this street light outage. The repairs were completed on February 13.
We do apologize for the delay. Should you have any issues or concerns feel free to give us a call at ************.

Kind regards,

Customer Answer
Date: 02/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
Date:02/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a repair request for my dishwasher on January 7, 2025. It has now been almost a month, and the repair has still not been completed. Throughout this time, the wrong parts were initially ordered, followed by the correct parts being sent to the wrong address. It then took a week and a half of effort on my part to get the correct parts shipped to my home, and even then, I was not provided with a status update. Finally, on January 31, the repair technician came to install the parts. During the process, the upper rack supports were damaged, further prolonging the repair. Additionally, I noticed damage (see photos attached) to the hardwood floor in the area where the repair was conducted. I would like another repair person to complete the repair and reimbursement to replace or repair the damaged sections of the floor.
Business Response
Date: 02/12/2025
Called customer on 2/10/25 and also on 2/11/25. I forwarded the customer's response to appropriate dept for review. Customer also has an appointment scheduled for today (2/12/25) for their part install.
Customer Answer
Date: 02/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed and discussed the response with the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I signed up with **** i opted for the equal payment plan which takes an average of a couple of months and gives you one set price. It turned out to be a fabrication because after a year they took 1800$ from my account without authorization.
Business Response
Date: 01/24/2025
I spoke to Mr. ***** ********* on 1/24/2025. He expressed his frustration with PSE&G and PSE&G's equal payment plan. The equal payment plan bills the customer a monthly average of the gas & electric consumption. The details of the equal payment plan, along with where the customer stands referencing what has been paid opposed to what has actual actually been consumed in dollars, is clearly identified on the PSE&G invoice. Mr. ********* stated he understands how the equal payment plan works. He requested to cancel the equal payment plan on 1/24/2025. Mr. ********* was initially enrolled into the equal payment plan at a budget of $226. After a 6 month review PSE&G's system raised the plan to $296.00 ************ was consuming more gas & electric service than what he was being billed for. The December 2024 invoice shows the equal payment plan balancing for $1,833.55 Mr. ********* is requesting the $1,833.55 refunded to him. I informed that is not an option. I did advise Mr. ********* that department management will be contacted to see if any applicable discount is available.
Customer Answer
Date: 01/24/2025

Complaint: 22832361

I am rejecting this response because:

I understand the response. The program was very clearly deceptive marketing tactics. I was led to believe that the equal payment plan was all I was paying and the usage above that and what it showed on the bill was to show how much I was saving. Who would want one massive bill at the end of the year.

Regards,

***** *********
Initial Complaint
Date:01/15/2025
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/20/2024 as I am moving to another state during my drive I receive an email titled "Account Closure Letter". I figured my building notified them that I had moved and they closed my account so I didn't do anything since they send me an email saying my account is closed. Fast forward to today I receive a bill. My account has infact not been closed. They set up the date the account would be out of my name for over a month later. I call up today and atleast closed the account before this however they refused to fix anything that happened before today. Why would you send someone an email titled account closure letter if you are not closing the account at that time? It should be titled something like changes to your account. I did not call since I received an email saying my account was closed. When I call they say I should have called but during my move you send an email titled Account Closure Letter so why would I call if I see my account was supposedly closed. This is a very deceptive and misleading business practice.
Business Response
Date: 01/21/2025
Hello,

I am reaching out to you from ********************** Looking to speak with you regarding your concern. Give me a call at *********************** to discuss this matter.

Kind regards,

Customer Answer
Date: 01/26/2025

Complaint: 22816722

I am rejecting this response because: I have left them a voicemail also and no response

Regards,

******* *****
Business Response
Date: 02/04/2025
Good day,

To resolve this matter please call into my office at *********************. We will like to resolve this matter.

Kind regards,
Customer Answer
Date: 02/11/2025

Complaint: 22816722

I am rejecting this response because:

I leave voicemails but get no response

Regards,

******* *****
Business Response
Date: 02/11/2025
Hello,

A call was placed on today 02/11/2025 @ 4:45pm. A message was left on the voicemail. Give me a call at ***********************. I am in office Monday through Friday. My office hours are 8:30 am to 5pm.

Thank you,
Customer Answer
Date: 02/13/2025

Complaint: 22816722

I am rejecting this response because:

You call at 4:45 and leave at 5 and respond to this the next morning at by 11AM, you have to give someone a chance to call back. Dirty business practices by this company constantly.

Regards,

******* *****
Business Response
Date: 02/13/2025
Hello,
I am looking forward to hearing from you regarding this matter. Give me a call at *********************. I can be reached between the hours of 8:30am and 5pm.

Kind regards,

Customer Answer
Date: 02/20/2025

Complaint: 22816722

I am rejecting this response because:
Again with the response before allowing a reasonable time to contact back.

I tried to call back just now actually got through. Of course the call drops. All I want is the balance corrected. As I am moving I receive an email the account is closed. There is not a date listed on the letter indicating that this is not an immediate account closure. They leave t he balance running after telling me my account is closed and not even stating any dates of anything so ofcourse I assume the building notified them that I had moved out already. I can't imagine losing a court case where I was not even given the date of the account being closed, and that it was a different date than the notification I was given in the email.

How do you notify someone that there account is closed and leave the account active and running after notifying them the account is closed?

Regards,

******* *****
Business Response
Date: 02/20/2025
Hello *******,

Please send me a copy of the email that your stating you have from the company advising you that the services was shut off.
When customers are moving from out of a location it is their responsibility to contact PSEG to have the services taken out of their name.
I will like to speak with you to see what actions have you taken and when to get the services out of your name.

Kind regards,

Customer Answer
Date: 02/23/2025

Complaint: 22816722

I am rejecting this response because:

What email address do I send it to?

Regards,

******* *****

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PSE&G is NOT a BBB Accredited Business.