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Initial Complaint
02/14/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Pse&g admitted they misbilled me,I paid it. Excessive credit on my account. Asked for funds to be returned, they had me call a third party at ***********. That company refused to refund me,told me pse&g has to. Called pse&g back they tell me third party has to. Run around, stole my $
Business response
02/18/2025
Good day,

The payment has been reversed. Please allow 7 to 10 business days for it to show in your account.
If you have any questions or concerns feel free to call *********************.

Kind regards,
Initial Complaint
02/12/2025
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im filing complaint because the bill came out really high than my household usage so I want to dispute the bill because Im certain there is error with the meter reading Usually the normal bill we pay even during winter is between ******* dollars Id like this bill to be adjusted
Business response
02/18/2025
Good day,
After reviewing your account we have determined that you are being billed correctly. The meter is being read at this location.
You can call 211 from your phone to find out what resources are available to get assistance with your bill.
Should you have any other questions or concerns feel free to give me a call at *********************.
Kind regards,
Initial Complaint
02/10/2025
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I reported a street light outage of pole number ***** on 01/09/2025. No one can tell me why or win it can be fixed!!!
Business response
02/20/2025
Hello,

Unfortunately,there were delays in repairing this street light outage. The repairs were completed on February 13.
We do apologize for the delay. Should you have any issues or concerns feel free to give us a call at ************.

Kind regards,

Customer response
02/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
02/02/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I opened a repair request for my dishwasher on January 7, 2025. It has now been almost a month, and the repair has still not been completed. Throughout this time, the wrong parts were initially ordered, followed by the correct parts being sent to the wrong address. It then took a week and a half of effort on my part to get the correct parts shipped to my home, and even then, I was not provided with a status update. Finally, on January 31, the repair technician came to install the parts. During the process, the upper rack supports were damaged, further prolonging the repair. Additionally, I noticed damage (see photos attached) to the hardwood floor in the area where the repair was conducted. I would like another repair person to complete the repair and reimbursement to replace or repair the damaged sections of the floor.
Business response
02/12/2025
Called customer on 2/10/25 and also on 2/11/25. I forwarded the customer's response to appropriate dept for review. Customer also has an appointment scheduled for today (2/12/25) for their part install.
Customer response
02/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed and discussed the response with the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
01/19/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
When I signed up with **** i opted for the equal payment plan which takes an average of a couple of months and gives you one set price. It turned out to be a fabrication because after a year they took 1800$ from my account without authorization.
Business response
01/24/2025
I spoke to Mr. ***** ********* on 1/24/2025. He expressed his frustration with PSE&G and PSE&G's equal payment plan. The equal payment plan bills the customer a monthly average of the gas & electric consumption. The details of the equal payment plan, along with where the customer stands referencing what has been paid opposed to what has actual actually been consumed in dollars, is clearly identified on the PSE&G invoice. Mr. ********* stated he understands how the equal payment plan works. He requested to cancel the equal payment plan on 1/24/2025. Mr. ********* was initially enrolled into the equal payment plan at a budget of $226. After a 6 month review PSE&G's system raised the plan to $296.00 ************ was consuming more gas & electric service than what he was being billed for. The December 2024 invoice shows the equal payment plan balancing for $1,833.55 Mr. ********* is requesting the $1,833.55 refunded to him. I informed that is not an option. I did advise Mr. ********* that department management will be contacted to see if any applicable discount is available.
Customer response
01/24/2025

Complaint: 22832361

I am rejecting this response because:

I understand the response. The program was very clearly deceptive marketing tactics. I was led to believe that the equal payment plan was all I was paying and the usage above that and what it showed on the bill was to show how much I was saving. Who would want one massive bill at the end of the year.

Regards,

***** *********
Initial Complaint
01/15/2025
Complaint Type:
Billing Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
On 12/20/2024 as I am moving to another state during my drive I receive an email titled "Account Closure Letter". I figured my building notified them that I had moved and they closed my account so I didn't do anything since they send me an email saying my account is closed. Fast forward to today I receive a bill. My account has infact not been closed. They set up the date the account would be out of my name for over a month later. I call up today and atleast closed the account before this however they refused to fix anything that happened before today. Why would you send someone an email titled account closure letter if you are not closing the account at that time? It should be titled something like changes to your account. I did not call since I received an email saying my account was closed. When I call they say I should have called but during my move you send an email titled Account Closure Letter so why would I call if I see my account was supposedly closed. This is a very deceptive and misleading business practice.
Business response
01/21/2025
Hello,

I am reaching out to you from ********************** Looking to speak with you regarding your concern. Give me a call at *********************** to discuss this matter.

Kind regards,

Customer response
01/26/2025

Complaint: 22816722

I am rejecting this response because: I have left them a voicemail also and no response

Regards,

******* *****
Business response
02/04/2025
Good day,

To resolve this matter please call into my office at *********************. We will like to resolve this matter.

Kind regards,
Customer response
02/11/2025

Complaint: 22816722

I am rejecting this response because:

I leave voicemails but get no response

Regards,

******* *****
Business response
02/11/2025
Hello,

A call was placed on today 02/11/2025 @ 4:45pm. A message was left on the voicemail. Give me a call at ***********************. I am in office Monday through Friday. My office hours are 8:30 am to 5pm.

Thank you,
Customer response
02/13/2025

Complaint: 22816722

I am rejecting this response because:

You call at 4:45 and leave at 5 and respond to this the next morning at by 11AM, you have to give someone a chance to call back. Dirty business practices by this company constantly.

Regards,

******* *****
Business response
02/13/2025
Hello,
I am looking forward to hearing from you regarding this matter. Give me a call at *********************. I can be reached between the hours of 8:30am and 5pm.

Kind regards,

Customer response
02/20/2025

Complaint: 22816722

I am rejecting this response because:
Again with the response before allowing a reasonable time to contact back.

I tried to call back just now actually got through. Of course the call drops. All I want is the balance corrected. As I am moving I receive an email the account is closed. There is not a date listed on the letter indicating that this is not an immediate account closure. They leave t he balance running after telling me my account is closed and not even stating any dates of anything so ofcourse I assume the building notified them that I had moved out already. I can't imagine losing a court case where I was not even given the date of the account being closed, and that it was a different date than the notification I was given in the email.

How do you notify someone that there account is closed and leave the account active and running after notifying them the account is closed?

Regards,

******* *****
Business response
02/20/2025
Hello *******,

Please send me a copy of the email that your stating you have from the company advising you that the services was shut off.
When customers are moving from out of a location it is their responsibility to contact PSEG to have the services taken out of their name.
I will like to speak with you to see what actions have you taken and when to get the services out of your name.

Kind regards,

Customer response
02/23/2025

Complaint: 22816722

I am rejecting this response because:

What email address do I send it to?

Regards,

******* *****
Initial Complaint
01/09/2025
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with PSE&G-NJ, I do not have a contract with ***************, they did not provide me with the original contract as requested.
Business response
01/13/2025
Customer Relations sent an email to the customer on 1/10/25 and sent a follow up email on 1/13/25. An attempt to leave a phone message was also made on 1/13/25, but not sure if it went through. When the customer returns the message/responds to the email, will get the specifics about the debt she is disputing and investigate further.
Initial Complaint
12/26/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Weeks ago, I was informed I would receive a form to verify that my son, who has Muscular Atrophy, requires medical equipment in our home. I have yet to receive this form. Your delay and the tone of your communications are both disrespectful and insensitive. As a parent, its agonizing to watch my child endure such challenges, and your handling of this matter adds unnecessary ********* an employee of Momentum Solar, I am well-versed in utility operations and customer rights, likely more than you expect. The tone of your emails and notifications comes across as threatening, not procedural. Let me remind you of ******* Law, which prohibits power shutoffs in homes with critical medical equipment. Your approach is either negligent or intentionally dismissive of this law.For the record, my bill is manageable compared to what I see daily from customers, many of whom retain power despite higher balances. This isnt about the moneyI have multiple income streams and prioritize my childs condition and the holidays over your demands.Your behavior, however, is unacceptable. Threatening to cut power to a home with a medically vulnerable child crosses every line. I also have a significant platform3.2 million followers across social media, including ****** on Tik Tok. I will not hesitate to shine a light on this issue if it continues. With lawsuits already tarnishing your reputation, the last thing you need is public exposure for harassing families in need.Heres what I expect:Send the medical verification form immediately. Your delay is inexcusable.Cease all threatening communications. Any further threats will be escalated to my attorney without hesitation.Utility companies like yours are on borrowed time; solar and hydro power are the future. If you want to survive, start treating your customers with respect, especially those in vulnerable situations.I expect this matter resolved promptly and professionally.
Business response
01/06/2025
I spoke with the customer on 1/06/25 regarding his medical form request. Since he has not received any of the previously sent forms a new form was sent to his email address ************************** on 1/6/25. The customer has no further questions.
Initial Complaint
11/05/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I contacted PSE&G for an issue on the electricity meter last month. PSE&G misconnected the meters of our unit and our neighbors'. PSE&G sent a tech to investigate on the issue a week later. The tech verified that the meters were misconnected and the bill statement should reflect the correct number. However, the new statement still shows the balance based on the incorrect meter.I called the customer ********************** today and the agent told me that his supervisor should call me in an hour. However, I haven't heard anything.I need PSE&G fix the issue, recalculate the bill, and update the billing balance of our account.
Business response
11/11/2024
Ms. ******* ** had a field service investigation on 10/14/2024 The investigation determined crossed electric meters with another unit in the building she resides in. PSE&G's bookkeeping department determined that Ms. ** was overbilled. A billing adjustment was performed resulting in a $1,066.45 credit. The 11/1/2024 invoice was regenerated to reflect the the credit.
Customer response
11/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* **
Initial Complaint
11/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with PSE&G. I don't have a contract with PSE&G, they did not provide me with the original contract as I requested.
Business response
11/15/2024
I spoke with ******* ********** the customer was advised our system shows that he contacted PSE&G to transfer the services into his name at ********************************************************** back in 2022. The account was opened from 8/15/22 to 10/03/23. The account closed with a balance of $2,688.74 which he remains responsible for. The customer could not provide PSE&G with any proof that he was not responsible to pay for the utilities.

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