Business ProfileforAce Depot LLC

I ordered a Rolodex Petite file, gave my charge information, got a confirmation of order. After a while I received notification that what I ordered was no longer available but they could and would substitute a comparable product. I okayed that and waited an extended period of time, heard nothing, contacted them. They said it was being shipped that day but arrived a bit afterward. The item, in no way was it comparable... it is a ****** Card file, the card size was different, the bottom of the cards was different, the size of the case was different... I could not use it with what I had in the office. I requested a refund. The item was $16.47 and shipping was $12.29 non-refundable... total charge $28.76. I was e-mailed that I could send it back, I had to pay the return shipping. I told them that was ridiculous, they sent me something that I didn't order and I agreed to comparable. They told me that's their return policy... that would make a $16.47 item now cost ***** in shipping. I asked for a return label at their expense. They didn't answer. I wrote again and received another e-mail that I agreed to a substitution, which I did for a comparable item, this was not, they said that's their policy. I heard nothing for a few days and wrote again... no answer. I informed them I would be writing to you because this is definitely a situation where they are wrong... I would appreciate hearing from you and certainly you contacting them so they do understand people do not tolerate this... I know they think I would take the time to contact you, this is a ridiculously low amount of money but why should they get away with this AND how many other times have they.... Anything you do will be greatly appreciated