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Find a Location

Acura of Ocean has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAcura of Ocean

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/21/1988

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers new & used car sales & service, Acura Auto Dealership

    Business Details

    Location of This Business
    909 Route 35, Ocean, NJ 07712-4548
    BBB File Opened:
    9/21/1988
    Years in Business:
    36
    Business Started:
    6/1/1988
    Business Incorporated:
    10/16/1987
    Accredited Since:
    9/21/1988
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 9200017 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    BBB records show a license number of 8802298 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    BBB records show a license number of 8901211 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    BBB records show a license number of 1501488 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    Type of Entity:
    Corporation
    Business Management
    • Mrs. Frances Rediker, Dealer Principal
    • Mr. Russell Rediker, Vice President
    Contact Information

    Principal

    • Mrs. Frances Rediker, Dealer Principal

    Customer Contact

    • Mrs. Frances Rediker, Dealer Principal
    Additional Contact Information

    Fax Numbers

    • (732) 774-1804
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/17/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I'm currently leasing a 2021 Acura ILX from Acura of Ocean. One year into the lease - the battery needed to be replaced. They replaced the battery for me free of charge - since it was under a 4-year warranty. Today, 6-17-24 - the battery died. I called the Acura of Ocean ****************** and was told that since they already changed the battery 2 years ago - they will not be able to offer us another replacement battery. This seemed very unfair - especially since their website clearly states that their replacement batteries have a ******* mile / 8 year 4 month warranty. I spoke to a mechanic who said that it is very unusual to have to replace two batteries for a new car within a 3-year period (the car only has around ****** miles on it over 3 years). So, I had to take the car to a local mechanic and pay $190 for a new battery. I'm requesting a refund of the monies paid - as Acura of Ocean should be responsible to replace the battery - free of charge since it was still under warranty.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Thomas F

    1 star

    01/25/2024

    Please tell me how they have been the only Acura dealer in all of Monmouth and ocean counties for 30+ years and are not a monopoly? I took my **** TSX there for an overheating problem and was told by ***** in service that they would need half of the repair cost upfront in order to work on it due to the age of the car. When I asked if that was a policy they had in writing, he told me we do not but thats just how weve always done it. Ive spoken with several other Acura dealers and they had never heard of such a policy. When I informed him of that, he told me I could pay my diagnostic fee and take the car. They do not care because they dont have too. Also I cannot file this as a complaint with the BBB because it doesnt meet their requirements of a complaint.I highly doubt I will ever buy another Acura again due to this treatment.

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