Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new truck for $125K from this dealership on February 14, 2025. Ten months later, the truck began experiencing issues and was brought back to the dealer for repairs. Upon inspection, the dealer informed us that the transmission was faulty and advised us will file claim for a replacement. However, ***** declined the claim, saying the absence of a sticker on the transmission, which we learned that every brand new truck should have one. We find this concerning, as we purchased the truck as new and are perplexed as to why the sticker would be missing. We suspect that the vehicle may have been sold to us as a repaired unit rather than a brand-new truck, which could explain the missing sticker.

  Business Response

  Date: 03/26/2025

  First off, this is a review for All American ****-***. This account is ********************** -- two separate dealerships and entities. This review should be removed by BBB for All American Ford in Old Bridge. Secondly, I spoke to All American ****-*** managers and their service department has no record of a transmission issue and no record of any communication. So the purchase was over a year ago and our service center has not heard from the customer nor been given an opportunity to fix any of this. The customer needs to call our Service Director, **** ******, at ********************* to discuss further.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 27 2024 bought used Hyandai Elantra jDown payment $1000.00 with a loan for balance the dealer is to guarantee that the used vehicle pass Nj State Inspection no engine light have been in touch and called as of 8/4/24 that engine light was on was told to bring in on the following Monday. I had changed the engine filter and gas cap. on my way to the appointment the light went out. i called and cancelled thinking that the light was a fluke the car was very dirty outside and in engine. the engine light went on again a week and half later. I called spoke with a woman could have been Elaine. she stated that would have ot hold my car for three days before they could diagnose it and they were very busy. I stated i would call back in september. Mean while i had health issue with my carotid artery and i am still testing waiting for results. On 9/27/24 texted our sales person and asked his help. He called me finally with service person on line I told him i needed the engine light fixed permanently and i was not paying for this. He stated if he brought his car in he would have to pay. I then stated NJ statute that used car dealer aship must guarantee my Vehicle or any used Vehicle to pass State Inspection. When he heard that the tune changed and he stated his used car manager was at auction and would not be back until the next that was Wednesday. I have heard nothing. Want my vehicle to be fixed permanently so that i may pass NJ State Inspection As of this date i sent letters to the General manager Operation manager and used car manager of All American Ford of Old Briidge nj

  Business Response

  Date: 10/08/2024

  Our GSM and Service Manager have been in contact with the customer and they are working on a solution.

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, as of this moment my vehicle is in their service dept.  and I have a loaner car as of this point I find there response satisfactory. I am yet unable to see if my problem has been addressed and fixed find that this RESPONSE  is satisfactory to me.
  
  Regards,
  ****** ***********

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I went to all American ford in old bridge Nj in November 2023 and January 2024 for rear differential work. They replaced the pinion seal but DID NOT use a crush sleeve. Every time you replace pinion seal a crush sleeve MUST be installed. Since the work wasnt properly done, I called and the technician said they did NOT use a crush sleeve. Well now, I have the same issue and my rear differential is getting worse by the day. I do not want to get into a catastrophic/deadly accident because of this faulty work. I would like both **** and all American **** to do the right thing and redo the work I paid for, for free, and CORRECTLY this time. This is very unsafe.

  Business Response

  Date: 07/16/2024

  We are currently working with the customer to resolve the issue. Our Service Manager, ******, was in contact and scheduled complimentary pick up and delivery with the customers vehicle for tomorrow.

  Customer Answer

  Date: 07/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUSINESS CANCELLED CONTRACT 2/27/2024,DRAGGING THIER FEET ABOUT RETURNING MY DEPOSIT.NO COMMUNICATION.

  Business Response

  Date: 03/02/2024

  We have put in for the refund and we expect it to be fully processed by early next week.

  Customer Answer

  Date: 03/02/2024

  
  Complaint: 21367545
  
  I am rejecting this response because: because I have not received it.
  
  
  
  Regards,
  
  ***********

• Initial Complaint

  Date:02/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec, 2023 The repair cost must be on the dealership. The vehicle needs to be returned to the customer.

  Business Response

  Date: 02/15/2024

  The customer was in on 10/26/2023. It had ****** miles and did not complain about a trans issue. Was in on 8/4/2023 at ****** and did not complain about a trans issue. He complained on 1/3/2022 at ****** miles of harsh shift, we road tested with him at the time to verify and we did not verify the concern. We explained what he was feeling was a normal characteristic of the vehicle. He was here 7/2/2021 at ****** with no complaint of a trans concern. No complaint during a 6/8/2021 at ****** miles visit. At ****** miles on 11/4/2020 he complained about a harsh shift from 3-4 and 4-5 gear, we road tested with the customer and did not verify the concern, we deemed it a normal characteristic of the vehicle. He also came in on 12/19/2019 at ***** miles and did not complain of anything.
  
  Now this latest visit he complained about the issue is a shuttering from a stop in low gears, which is different then what he described previously, which we promptly diagnosed as a overhaul of the transmission repair in relation to a technical service bulletin put out by ********** Company. 
  
  We contacted ********** Company and they agreed with our conclusion, but wanted to help the consumer and pay for over $2,000 of the repairs as a good will, since it is out of warranty. But, that's not good enough for the customer. He has also abandoned his vehicle here on our property and is accruing storage fees.

  Customer Answer

  Date: 02/15/2024

  
  Complaint: 21244343
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 02/16/2024

  
  Complaint: 21244343
  
  I am rejecting this response because: The customer was denied with the same concern for 3 times between 2019 and 2023 . Only  after the fourth  claim , in November 2023 the issue was addressed. The dealership has never offered the car test with the customer present. 
  
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/06/2024

  Our customers are always offered and always encouraged to road test to verify any and all concerns at the time of drop off and pick up if the concern is not verified. If you see our history, there are significant differences in what the customer is complaining about each visit, and significant time gaps in between service visits. Taking all this into consideration, ****************** and All American as a dealership still has taken care financially a significant portion of what the customer owes. **** and All ********************** are responsible for $2005.91 and the customer is responsible for $3208.21.

  Customer Answer

  Date: 03/06/2024

  
  Complaint: 21244343
  
  I am rejecting this response because:

  The customer was never present at the time of the road test, all transmission test results (if any were conducted) on the car were presented to the customer verbally at the time of the vehicle pick up.  The exact the same concern was not verified by the dealer for 3 times, which misled the customer and forced thinking that the noise from the transmission shift is normal.    After the fourth complain the dealer finally addressed the issue, but the warranty unfortunately has expired. The overestimated repair bill of $5000 ($971 for the parts and $4030 for the labor!!!) was sent to the **** warranty and they only approved $2000 for the repair. The dealer is trying to shift the exceeding amount of $3000 on the customer's shoulders and threatening the poor customer to charge a storage fee ($55/day) for everyday the bill is not paid off. The only possible resolutions here: the dealer adjusts the repair bill to match the approved warranty funding from **** or repairs the long-awaited transmission issue from its own funds, as an apology for mistakenly ignoring the issue for such a long period of time. 
  
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/18/2024

  This consumer is misleading the BBB. He agreed to fixing his vehicle and agreed to the price that ****************** offered to him. His warranty goes through ****************** not All American Ford in Old Bridge, as a Dealership. The consumer called ****************** and discussed this with them and partial financial assistance was determined by them and approved by the consumer. Then, when the vehicle was done, he felt he could bully the hard working individuals at All American ***** and we won't stand for that. Anyway the consumer spins it, there was different complaints he as had during his past visits, and there was nothing that should an issue on our diagnostic equipment nor did our techs verify any of the concern over the years that he complained about, we would have gladly fixed any concern under warranty, and been paid MORE money by ****************** to fix it at that time. There is no benefit for us to wait until he is out of warranty to repair his vehicle and collect payment from him, in fact, this BBB case is a prime example of why we would've loved to address his concerns while under warranty. But, unfortunately, the current concern he had was a new concern with an issue that was not only easily verified, but, should up on our diagnostic equipment. The other concerns that the consumer expressed through the years were all deemed to be normal characteristics of that particular make, model, engine size and transmission type. The consumer has also unjustly plastered All American **** with negative social media reviews trying to get us to give him his vehicle repairs for free. His gripe would only be with ****************** due to the fact that his warranty goes through ****************** and not All American ****. 

  Customer Answer

  Date: 03/18/2024

  
  Complaint: 21244343
  
  I am rejecting this response because:

  The dealership ignored customer's concerns for a few years. ******** 10 speed transmission is known for its problems).This is why the bill presented to the customer must be covered by the warranty in full by **** or by the dealership for a professional misconduct of the diagnostic technicians. The customer was always polite with the dealership employees and can not be accused of unacceptable behavior. The customer was misled by hiding the repair bill details. The dealership refused to present details on the labor charges. That is true , that **** warranty offered $2000 for the repair, why the dealership was trying to bill $5000 for the repair is unknown and requires investigation.  
  
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the worst experience at this dealership. I had brought my car here about 7 months ago (1/25/2023). The trunk was ok when it left the dealership at that time. I paid almost $400 and they said all they did was put in a new fuse. But after a few weeks it started to get stuck now and again. Also the back passenger seat wouldnt fold properly ever since the trunk was repaired. Unfortunately, I didnt think there would be a problem with it before leaving the dealership so I didnt think to check it. On 8/7/2023 the trunk randomly stopped working again. The same problem happened again. It had only been 7 months nothing should have happened to the trunk. I called the dealership to make an appointment and told them what was happening. Initially they said I has to pay a diagnostic fee (******+ tax)again for them to figure but what was going on. I had paid this the last time this problem happened. I told them repairs should not last less then a year. I should not have to come back within a year to have the same problem fixed over and over again within a years time and pay the diagnostic fee twice in the same year for the same problem. It was clear that they didnt do the repair properly the first time and the problem happened again. The service advisor told me they can waive the diagnostic fee and gave me an appointment for 8/9/2023 at 7:30am. I told them I would drop off the car then night before. I dropped off my car around 11:00 pm the night before 8/8/2023, so they had the car for the next dat early morning appointment. THE ONLY PROBLEM IN THE *** WAS THAT THE ***** WAS NOT OPENING AND THE LIFT GATE LIGHT/SIGN WAS ON. THERE WAS NO OTHER LIGHT OR PROBLEM. The next morning the service advisor called very rudely asking what was happening and had not checked the car yet. My appointment again was at 7:30am. I had already told them the issue with he car when setting the appointment but my husband explained it again and we were told that we would get a call when they checked out everything. I got a text around 1:30 pm saying that the car was dead, I needed to replace the battery and also pay a diagnostic fee because they needed to determine why there was a wrench light on. This was absolutely ridiculous because I drove the car there the night before having none of these problems they were talking about. I replied by telling them they were trying to rack up the bill because I didnt pay an initial diagnostic fee and they were trying to find a way to make me pay it. THE ADVISOR DIDNT contact me the rest of the day so my car was there another night. The next day (8/10/2023), the service advisor told me that they can put in a battery for the sake of fixing the trunk and then put back my old battery when done. I agreed to this because at this point I was confident that the technician did something to the car and also drained the battery while it was there because the car was running absolutely fine, other than the trunk, and I had gotten into an argument with the service advisor. I did not want them to fix anything other than the trunk which was their responsibility. They did as I said and fixed the trunk and put back the old battery. The advisor told me that NOW THE ONLY THING I NEEDED TO DO WAS REPLACE THE BATTERY AND THE *** WOULD BE GOOD. When I went to pick up the car(8/10/2023 at 10:00 pm after hours) it was indeed dead, it was absolutely drained. How is that possible when I wasnt having battery problems at all. Anyway, I had gotten roadside assistance to jump the car and the next day (8/11/2023) I went to get a battery into the car. And a few hours later the engine light turned on. I strongly believe the people at the dealership did something to the car and now all these different issues are arising all of a sudden because i had an argument with the advisor. Along with this complaint I want to advise people not to go to that dealership because they will rip your off or do something to your car.

  Business Response

  Date: 08/15/2023

  I reviewed the transcripts of the email/text communications with our advisor and the customer. The battery itself in their vehicle is faulty which is causing additional lights to come on since it has low voltage. We offered a battery installed to the guest, free-of-charge for the inconvenience of having to come back for this issue. The guest was not charged for any of this repair. The guest denied the battery we offered for free and insisted we uninstall the new battery and put their faulty battery back in the vehicle. When they came to pick up, their vehicle wouldn't start & required a jump as **** had warned them when they insisted, we put their battery back in. We had corrected their main concern & they denied our assistance we had offered.

  *************************
  Service Manager

  *******************
  All American **** & Isuzu
  P: ********************

  Customer Answer

  Date: 08/15/2023

  
  Complaint: 20459491
  
  I am rejecting this response because:
  
  The battery was not offered free of charge. I have text communication that they were charging an extra ****** plus tax. I had denied this because I was already in an argument with the advisor and I suspected that your technical team did something to my car because nothing was wrong with it in the first place other than the trunk when I brought it in. The battery cannot all if a sudden be absolutely drained within a few hours of me dropping the car off at your dealership. So I had gotten the battery replaced someplace else and right after that the engine light turned on. 
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 08/22/2023

  The vehicle originally came in for this complaint about the liftgate not operating/opening on December 30, 2022 at ******* miles. We had diagnosed it then and found a bad 30amp fuse which caused the liftgate not to open. The guest had approved that repair and paid for an oil change/tire rotation, along with the repairs which had cost them $302.07. The vehicle has not returned for any other maintenance service or repair request until this current visit on August 9, 2023 with ******* miles now. This is now over 6 months and the vehicle had traveled more than ****** miles since the original repair we had completed for the guest. When the guest came back in for this complaint this recent service visit, ******* was assisting the guest and there were messages exchanged with the guest regarding the battery being dead upon the technician diagnosing the vehicle. Whether we offered it for free or not is a he said, she said comment, but regardless, we still made right on this repair and did not charge the guest to replace the fuse that was faulty and we had rectified their original concern regarding the liftgate being inoperable. Batteries are a component on the vehicle that can be fine one day, and could fail the next day without warning. Regardless of the fact of the battery, we still made right on this repair and did not charge the guest to fix the liftgate which was the original complaint.

  *************************
  Service Manager
  *******************
  All American **** & Isuzu
  P: ********************

  Customer Answer

  Date: 08/23/2023

  
  Complaint: 20459491
  
  I am rejecting this response because:
  
  I am well aware of my car history with you guys and you do not need to repeat it. I keep all my service history receipts.
  Miles on the car does not mean that an electrical issue will be defective 7 months after its repair. The service team fixed it without a charge because thats what they are supposed to do. 
  My problem is that I actually had gotten my battery replaced so it shouldnt have gone dead. And because of the argument I had with the service advisor they drained my battery to build up a bill for me. Which is why I didnt get any other service done from them. Batteries dont just brain over a few hours. I dropped off my car just a few hours before my appointment and it had nothing wrong with its battery. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease was going to be up at the end of February, I went to this dealership to trade in my 2020 **** explorer on 1/22/2023 and finance a 2023 Subaru Ascent. At that time I was told that they would handle my lease end fees and was told by the person in their finance department that I wouldnt have to pay my last month payment. My account was now charged for the last payment and when I called, they stated that they were not purchasing my car off the lease end and they were just returning it to the leasing department. This is now a week after purchasing my car and now I find out that I have to pay the last payment and its also showing on my account all of my lease end fees and desperation charges which I was told they were going to cover as part of the Trade in. I called them to ask about the charges and they told me that if I wanted to try to get the money back, I would have to call *********************** which is where I originally purchased my lease and see if they would buy the car off the lease and issue a refund because they were not going to. Had I known that they were going to s**** me so much with trading in my lease I would never have given them the lease return and I wouldve just brought it back to *********************** to start. Now Im stuck here paying $276 for a month of the lease that I wont even have the car that I was told I wouldnt have to pay and then almost $900 on top of that to the lease end fees that I was told that I wouldnt have to pay.

  Business Response

  Date: 02/01/2023

  We worked this out directly with the customer.

  Customer Answer

  Date: 02/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have you ever received poor customer service and tried to rectify the situation but was given the run around? This family-owned dealership and their salespeople does not have integrity and does not conduct their day-to-day business as such. I am not pleased and to be listed for as the **** President ***** winner for outstanding customer services is false. I have experienced nothing but headache, pain, and dishonesty from this place. In July 2021, ********************* (SALESPERSON) allowed another individual to FORGE my name on ALL DOCUMENTATION only to get a sale. I was not present to sign legally binding documents. I called to see if they would rectify the situation and asked if they allow individuals to sign for people that are not present, and the answer was NO. If this is true, why did you allow this during this sale? Their response We dont do that; I will have to check the tape, or I would have to get a lawyer. Thus far, no one from this dealership has contacted me with any resolution and continues to give me the run around (called several times) with no results.. The Owners of the dealership, The Savinos (*****, ****, and *****) needs to take accountability and rectify the situation. I want justice and the situation corrected. I should bear no liability to the reckless and criminal acts bestowed by this dealership.

  Business Response

  Date: 02/06/2023

  We are working on the resolution with the customer offline.

  Customer Answer

  Date: 02/10/2023

  
  Complaint: 18899053
  
  I am rejecting this response because I have been trying to get in contact with *********************************** all week, leaving voice messages, notes with the receptionist and an email - no response. Awaiting a follow up.
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 02/21/2023

  *********************** said he has spoken with the customer 3 times last week. They are definitely in communication off line.

  Customer Answer

  Date: 02/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 3, 2022, we brought our 2017 **** Freedom Elite Class C camper to the above-named business to ascertain the malfunction of its air-conditioning (**)unit.This dealership is the only one in our area who honors our five-year warranty on the camper. We did not open the ** housing unit, as it would have voided the warranty. It had to be opened and examined by an authorized dealership.On October 7, I received a call back from *************************, Service Advisor who advised as follows: "Found rodent damage to main vacuum line, that supplies the vacuum to the HV** system." ****** further texted my husband ****, that there was a rodent nest and all the wiring and hoses were chewed and the whole ** unit needed to be replaced." "Cost estimate: $2,113.32+tax." However, above and beyond the cost estimate, we first had to pay the business $323.98 to perform a diagnostic on the unit.On October 8, we brought our camper home late evening. On October 9, my husband **** and I explored the camper's ** housing ourselves to find no extensive damage, but a handful of very old acorns; no nest of any type was found; no wiring or hoses were chewed up. We further found the main vacuum line was simply disconnected and dirty. **** reconnected the main vacuum hose and the ** now works properly.On October 10, I contacted ****** to share what we found in examining the ** housing unit ourselves and what we saw was a very simple one-step fix and what cause did they have to falsify a cost estimate with such an egregious repair cost? She replied, 'We didn't lie." She then stated she had photos which she sent via email, and it showed no damage whatsoever. We have photos of the ** housing unit which clearly show no damage as proffered by ****** at All American ****. Further, we were informed after the fact, that the five-year warranty we had, did not cover the ** unit, because it was not a **** part.Footnote: Business has failed to respond to our call backs and texts.

  Business Response

  Date: 10/20/2022

  Dear *****, 
  
  We are sorry that your service experience was less than ideal. You have spoken numerous times to our Service Team Member ****** who showed you pictures of the rodent damage. I'm sorry that our Techs cleaned the area up as a courtesy and you can no longer see the animal nest. You have declined to bring the vehicle back to us to look at the hose and the wiring situation. So, at this point we cannot say for certain what you and your husband are or are not looking at. I'm sorry that the ** store you recently purchased this vehicle from sold you a warranty that was not what you expected. If we missed something during our investigation into your concern, than the only way to rectify the situation if for you to bring the vehicle back to us to inspect, which you refuse to do. If you change your mind and wish for us to attempt to help you further, feel free to communicate back with ******, whom you have been speaking to all along. Thank you. 

  Customer Answer

  Date: 10/20/2022

  
  Complaint: 18235070
  
  I am rejecting this response because:

  We NEVER declined to bring our camper back because ****** never told us to.  On October 11, 12 and the 13th., I had left messages for ***** and ***** the other supervisor which were never returned.  On Oct. 13, I received only one picture which didn't showed any chewed wiring, hoses or nest.  When we came to pick up the camper Oct. 8, ****** explained that the techs left the nest and damage to "show camping world what they found."

   

  Being an experience mechanic for well over 40yrs., my husband ****, certainly knows the inside and outsides of a vehicle.  Using a scope with a camera he looked at all the wiring and hoses which showed no damage whatsoever and the pictures that we took show that.  The only thing that we found was an unconnected and dirty vacuum hose which he cleaned and connected.  Now the ** works properly.

   

  We NEVER refused to bring our camper back.  If ****** or ***** had returned our calls we would of returned with our camper to rectify this situation.

   

  At this point we feel our best option is to bring our business elsewhere in the future.
  

  
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 10/27/2022

  
  Complaint: 18235070
  
  I am rejecting this response because:

  Dear *******:

   

  We NEVER declined to bring our camper back because ****** never told us to.  When we came to pick up our camper on October 8, ****** explained that the  "techs left the nest and damage to show Camping World what they found."   On October 11, 12, and the 13th., I had left several messages with ****** and ***** the other supervisor which they never returned our calls.  On October 13, I received only one picture which did not show any chewed wiring, hoses or nest.
  

   

  Being an experience mechanic for well over 40 yrs., my husband ****, certainly knows the inside and outsides of a vehicle.  Using an inspection camera he looked at all the hoses and wiring which showed no damage whatsoever and the pictures that we took show that.  The only thing we found was an unconnected and dirty vacuum hose.  Which he cleaned and connected.  Now the ** works properly.

   

  We NEVER refused to bring our camper back.  If ****** or ***** would of returned our calls we would of had returned with our camper to rectify this situation.

  At this point we feel we should be refunded our $323.98 because we were told after the fact that it wasn't a **** part and not under the warranty.

   

  Sincerely.

  ********************************
  

   

   

   

  
  
  
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 11/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: *********************************** <*******************>
  Sent: Monday, November 28, 2022 10:16 AM
  To: ************************************************
  Subject: All American Ford.

   

  Dear ****;

   

   In regards to the issue with the All American ***** Oldbridge, **., ***********************, Service Manager, explain that he will look into the matter further and has issued us with the full refund.

   

  Should you have any questions, feel free to email me at ***************.   Thank you for all your help.

   

  Sincerely,

  *******************************.

  
  
  Regards,
  
  *******************************