Customer ReviewsforAll American Ford of Old Bridge

This dealer ship did damage to my new truck when I took it in for my first oil change the week before Thanksgiving 2023. They had gotten over spray paint all over my truck when they were painting their building and had no barrier to protect customer vehicles going into service.It took them 2 months to finally take care of the paint issues and in the process they also had scratched up my front windshield. It is now February **** and now they are saying they will not take care of my windshield that they scratched all to h*** I am going to have to take them to court to fight them over this. What a joke of a dealership. During this time my wife was dying of cancer and I had to go there 6 times because they kept saying my truck was done. Each time I went it was in worst condition then the last time I went prior. This was time I wasted with their bs games instead of spending it with my wife. I highly do not recommend doing any business with this dealership. Go some wheres else and save yourself the pain it will undoubtedly cause dealing with them

I was expecting a seamless buying experience but it ended in extreme disappointment. Judge for yourself... I looked at a vehicle on a Friday afternoon and called my salesperson shortly after the lot opened the following morning. We negotiated a price, they sent me the total cost sheet, and I called to confirm I'd buy the vehicle at the agreed price. I asked if a down payment was needed to reserve the vehicle as I could not make it back to the lot until Monday morning (dealer is closed Sundays). I was told it wasn't necessary and the salesperson asked me to fill out the credit application when I could. Approximately 2 hours later I texted the salesperson to let them know it was completed. I was then told, "So I went to pull the key and someone unfortunately is in the process of buying the vehicle. If it falls through I will let you know." I immediately called to speak to a sales manager who essentially told me there was nothing they could do. I was told they have other vehicles. So, they looked through their stock and sent me a vehicle with slightly higher mileage, similar options, and one year newer. But, here's the comical part... $5,500 more expensive. When I pointed out the similarity between the vehicles and suggested they honor the original deal I was essentially asked how that could be possible. In short, I negotiated a $1,000 off the total cost, we agreed to a the number, and I filled out a credit application, which of course results in a hard inquiry. Just to be told that the vehicle was being sold to someone else. My guess? The other customer was willing to pay full price so they decided to renege on our agreement. I'm shocked how a dealer network this size can lack such basic customer service, cohesion, organization, and training. I'm not a fan of online reviews as I'd prefer the situation to be corrected out of public eye. Unfortunately, this situation wasn't; so I'll at least hope to make some kind of impact for future customers by posting

On Saturday 8/21/21, I purchased a **** Edge ST from All American **** in Old Bridge, **. On Monday with less than 100 miles on the car several faults were triggered. Namely, (Cross Traffic, Blind Spot, Air Bag, Climate Control, Front Windows, Steering wheel adjustment). I called the dealer and spoke with a female service agent who without further explanation transferred me to a voicemail for service appointments. I left my contact information and more than 24 hours later have not received a call back.I tried contacting **** Corporate and their answer was that they would refer my concerns to the dealer (who still had not called me?). **** said the dealer is independent and when pressed could offer no explanation as to how they could sell **** products but not have to answer to **** for poor service.