Reviews

Review Details

• Review fromKevin N

  Date: 10/14/2024

  1 star
  Thought I was getting a good deal until I saw all the extra fees that I was paying for after paperwork was completed.Truck was advertised as being **** Blue Advantage Gold Certified. Apparently there is an extra $995 fee to get that coverage. This was not made clear at the time of sale.Buyer beware...........question all fees, even if it is close to dealership closing time.

• Review fromLaszlo V

  Date: 09/04/2024

  1 star
  I'm not allowed to bring my truck in for service because I complained about #1 the mess they made when they changed the oil, tech couldn't ever wipe the oil that sprayed all over, #2 I called back to complain that the tech after changing the air filter never tightened the clamp in addition to that the breather tubing was disconnected and never put back, #3 when the tech changed the cabin filter he just shoved everything back into the glove compartment, didn't even know where to put the owners manual back into the place where he took it out from. This tech shouldn't even be allowed to wash a car at the dealer let alone service them. Wish I knew how to add pictures. The service manager gave me a card for a free oil change and the said I can no longer bring my truck back for service, I still need to speak with someone to cut me a check so I can go to another dealer to get a oil change. ??????.Shame on them.

• Review fromJoseph S

  Date: 08/05/2024

  1 star

  Joseph S

  Date: 08/05/2024

  Got kicked out for making a low offer on an Explorer 2024 DEMO. Retail was ****** Asking was ****** I offered ****** and ************************ Have a nice day and didn't want to hear or offer anymore.. Extremely rude and had to go to another dealer to get an Explorer.....

  All American Ford of Old Bridge

  Date: 08/06/2024

  ***, you were visiting a friend here in ********** all the way from *********. You offered $14,000 less than the initial listed price. Obviously we were too far away to make a deal and that's okay. But to publicly trash a business just because we declined your insanely low ball offer is just not good practices. We're a local, family owned and operated dealership and proud of our fair market pricing and transparency.

• Review fromCliff T

  Date: 02/16/2024

  1 star
  This dealer ship did damage to my new truck when I took it in for my first oil change the week before Thanksgiving 2023. They had gotten over spray paint all over my truck when they were painting their building and had no barrier to protect customer vehicles going into service.It took them 2 months to finally take care of the paint issues and in the process they also had scratched up my front windshield. It is now February **** and now they are saying they will not take care of my windshield that they scratched all to h*** I am going to have to take them to court to fight them over this. What a joke of a dealership. During this time my wife was dying of cancer and I had to go there 6 times because they kept saying my truck was done. Each time I went it was in worst condition then the last time I went prior. This was time I wasted with their bs games instead of spending it with my wife. I highly do not recommend doing any business with this dealership. Go some wheres else and save yourself the pain it will undoubtedly cause dealing with them

• Review fromAnt R

  Date: 09/06/2022

  1 star
  I was expecting a seamless buying experience but it ended in extreme disappointment. Judge for yourself... I looked at a vehicle on a Friday afternoon and called my salesperson shortly after the lot opened the following morning. We negotiated a price, they sent me the total cost sheet, and I called to confirm I'd buy the vehicle at the agreed price. I asked if a down payment was needed to reserve the vehicle as I could not make it back to the lot until Monday morning (dealer is closed Sundays). I was told it wasn't necessary and the salesperson asked me to fill out the credit application when I could. Approximately 2 hours later I texted the salesperson to let them know it was completed. I was then told, "So I went to pull the key and someone unfortunately is in the process of buying the vehicle. If it falls through I will let you know." I immediately called to speak to a sales manager who essentially told me there was nothing they could do. I was told they have other vehicles. So, they looked through their stock and sent me a vehicle with slightly higher mileage, similar options, and one year newer. But, here's the comical part... $5,500 more expensive. When I pointed out the similarity between the vehicles and suggested they honor the original deal I was essentially asked how that could be possible. In short, I negotiated a $1,000 off the total cost, we agreed to a the number, and I filled out a credit application, which of course results in a hard inquiry. Just to be told that the vehicle was being sold to someone else. My guess? The other customer was willing to pay full price so they decided to renege on our agreement. I'm shocked how a dealer network this size can lack such basic customer service, cohesion, organization, and training. I'm not a fan of online reviews as I'd prefer the situation to be corrected out of public eye. Unfortunately, this situation wasn't; so I'll at least hope to make some kind of impact for future customers by posting