Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 12 Feb 12. The company Zoetis supplied a drug solencia that killed my cat

  Business Response

  Date: 03/20/2025

  On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ******* ***** (the "Complainant") on or around March 5, 2025 regarding Other (Complaint ID *********. ********************** has resolved the Complaint directly with the Complainant.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoetis does not respond to messages, phone calls or invoice submission. You buy their products and they have a rewards program for your purchase which is converted to points to be spent at the veterinarian's office to buy more products. This is program has become a scam. The lack of response and not approving invoices when their website states they will is bait and switch. Their products are already astronomically priced then you're conned into buying more products for your pets and receiving rewards points back to buy more products. It's a con and customers are forming a Class Action lawsuit because they've conned us out of thousands of dollars.

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 2-3 weeks after ****** first dose of Simperica Trio we noticed behavioral changes including listlessness, pacing, and being incredibly clingy (in ten years he has never behaved this way). On 8/29 I brought him in for a checkup because I was concerned something was wrong - all of his bloodwork came back normal so I let it go and chalked it up to him aging. On Sunday evening 9/29 I arrived home to his having attacked our other dog, Stitch, whom he has lived with peacefully for 8 years. According to the neighbors who saw the dog fight in our yard, Stitch did not fight back at all and was limp while he continued attacking her and dragging her around the yard. The neighbors thought he had killed her. When I confirmed that she was alive, he followed me inside and obeyed my ask for him to get into his crate. She has gone to the emergency vet and received extensive care and is hopefully going to make it. ***** meanwhile is acting as though everything is normal - behaving like his normal self. Stitch and WallE were both medicated from the same pack of Simperica Trio. We dosed them on 7/15 and 8/15, and I was a little late picking up the refill prescription (I thought we were out) so decided to wait until 10/1 to dose them. Thank goodness I did because upon posting the story of the attack online I had several friends reach out and ask if we happened to change medications recently and named Simperica as a possible culprit for the change in behavior and severe aggression that we experienced with *****. It had not even crossed my mind that changing from one heartworm / flea /tick medication to another could cause this type of *********** this is the only thing that we changed in the last several months AND WallE was given a clean bill of health after a full blood panel / *** and urinalysis and X-rays, I believe the med is the cause of his aggression.Ive now paid over $3000 in vet bills as a result of administering this to our dogs with more bills coming.

  Business Response

  Date: 11/08/2024

  On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ***** ***** (the "Complainant") on or around October 5, 2024 regarding Service Issues (ID *********. ********************** responded to Complainant via email on October 7, 2024 requesting additional information from Complainant and Complainants veterinarian. To date, Zoetis has not received information from Complainant nor Complainants veterinarian. Zoetis reports all adverse events to the appropriate regulatory agency. As such, Complainants case was submitted to the ***. Should Complainant have any additional questions or concerns please contact Zoetis at ************** between 9 AM and 6:30 PM ET and refer to Zoetis case # ********.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Solensia for my cat ******** arthritis for almost 9 months at $90.00 a shot. The last shot ****** received was fatal. ****** was under contract with ****************** San Diego from her I-131 radiation treatment. She was holding steady at stage 1 kidney disease until the last shot. She started acting doped up after the last shot she received & it got worse from there. She stopped eating as much as she used to, drinking excessively, hiding, lethargic, and she started limping worse than ever. She got to the point that she couldnt even step into the litter box and started dragging her hind legs. I took her back to the vet within days to be told she was in full renal failure. They tried IV fluids but it was too late. ****** was dying. She died 7/18/24, less than 5 days after her shot. Her vet bill was almost $800 and I paid another $875 to have lap of love come out to help me say goodbye. I called Zoetis and they could only say they were sorry and gave me a case number to report to the ***. There are numerous accounts all over ******** of the same issue for cats and dogs dying from the product this company put out. Its Solensia killed my cat and side effects of solensia. There are dog groups as well. The company needs to take responsibility for the damage they hae cause. I had ****** since she was 7 weeks old and she died in my arms with her life cut short at 17.5 yrs old. Its terrible to not come home to her and even worse that I paid for the shot that killed her.

  Business Response

  Date: 11/08/2024

  On behalf of *************************** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ******* ****** (the "Complainant") on or around September 30, 2024 regarding Repair Issues (ID *********.  Complainant reported perceived adverse events involving Solensia to Zoetis on or about September 6, 2024.  During a conversation on that date, Complainant did not request any financial support.  Zoetis does not have any details or records regarding the veterinary expenses that Complainant seeks. As a follow-up,Zoetis attempted to contact Complainants veterinarian but the veterinarian was not available.
  To date, Zoetis has not received information from Complainant nor Complainants veterinarian.  Zoetis will need further information to proceed. 

  In addition, Zoetis reports all adverse events to the appropriate regulatory agency.  As such, Complainants case was submitted to the FDA.  Should Complainant have any additional questions or concerns please contact Zoetis at ************* between 9 AM and 6:30 PM ET and refer to Zoetis case # ********.

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog has experienced multiple negative side effects after the administration of 3 shots of ******* and ****** has failed to respond to my requests for reimbursement. He received 3 shots from April 16, 2024 to July 3, 2024 and during this time he has had excessive thirst and urination - I would come home to RIVERS of urine - not puddles and he would drink about 5-6 bowls of water per day where before he would only drink 2-3. I had to deal with this for 2 weeks, in addition to losing HOURS of sleep as a PhD student because I had to get up multiple times per night to let him out. The sudden onset of this does not make sense since he only had a TPLO back in December of 2023 and did not have any issues with recovery. He has not been on any new medication besides ******* (continues to take 1.0 mg of thyro-tab *** and that's it). He has taken 300 mg of ********** once per day before with no side effects besides drowsiness. The only thing that has changed has been the 3 shots of *******. ****** needs to take responsibility for my vet bills since they intentionally misled the FDA, EMA, and the public on multiple counts - efficacy, adverse events, and safety. They recommended the general use of ******* as a replacement to canine NSAIDs and state that it is BETTER, regardless of the dog's individual health profile. This is not true. The biologic has been known to produce adverse events in dogs with underlying neurological issues and dogs with canine cruciate ligament rupture - which is the category my dog falls under. I would like reimbursement of all vet bills attached, to include office visits, diagnostic blood panels, urinalyses, and desmopressin. Essentially bills wasted on diagnostic testing due to a company who didn't do rigorous scientific testing and validation on a product that only has one datapoint from a single study that shows a significant difference in pain management from the placebo.

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so fed up with this ***pany and the lack of response. They never get back to you with an answer to the question you submit from their website. I submitted probably a half dozen times over the last nine months. I feel my question was quite simple: “WHY is ********* not part of the ******* program? It is the only medication on your site that is not.” A ***pany customer rep only replies back with “Thank you for contacting us. ********* is not currently offered for the Zoetis Petcare ******* program. However, it is listed on our website so the information is available for pet owners. We have forwarded this to the appropriate team for future consideration. To see the Zoetis Petcare ******* available ******, please go to our ****** page here: *****://***.*************.***/*******/******. ********* injections work for my Golden’s scratching vs the Apoquel pills, however, it is now almost $180 per injection vs $20 for a dozen pills at the vet. My dog gets multiple injections each year; so about $800/yr just for *********. Why is the most expensive medication you sell, excluded from the ******* program? I am hopeful and expect somebody to get back to me as soon as possible after filing this ***plaint. Appreciate it.

  Business Response

  Date: 07/26/2024

  On behalf of Zoetis Inc. ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ********************* (the "Complainant") on or around June 11, 2024 regarding **************** Issue (ID *********. ********************** has reached out to the Complaint on several occasions and has offered a resolution of reward points, but has not heard back from Complainant. 

  Customer Answer

  Date: 07/26/2024

  
  Complaint: 21834504
  
  I am rejecting this response because: I am unable to log in to Zoetis now with my existing account I setup.  I am also unable to reset my password to log in and verify if the rewards points are truly there.  Lastly, I appreciate the reward points as a nice gesture.  Still waiting for an honest answer of why this is the only medication (and the most expensive) they offer no reward points?  
  
  Regards,
  *********************

  Business Response

  Date: 08/14/2024

  On behalf of Zoetis Inc. ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ********************* (the "Complainant") on or around June 11, 2024 regarding Customer Service Issue (ID *********. ********************** has resolved the Complaint directly with the Complainant.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flea protection through my vet's office and supposedly receive points for doing so. An invoice was submitted, and the Zoetis website showed I had points, but for the life of me, I can't figure out how to get the card with the money on it to use toward other vet bills. The website, says I have over 200 points, and right next to it, says I have 0 points. I tried to send an email through the website, but got a message that my ADDRESS WAS INCORRECT. Are you kidding me? I know my own address. I believe the whole thing is a scam, and will let my vet's office know.

  Business Response

  Date: 04/11/2024

  On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by *********************** (the "Complainant") on or around February 15, ************************ Exchange Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoetis offers reward incentives to purchase their animal medicine. You submit your invoices for review and within five business days they claim they will review your invoice and provide reward points. Months ago, I submitted an invoice. It was not reviewed and approved after 5 business days, so I called them. They then issued the reward points.7 business days ago I submitted a new invoice. It has not been reviewed, I have not heard from them, and they have not assigned any reward points. It seems to me they hope you just submit your invoice and forget about it and then they can just scam you out of your reward points.I want my points issued and I want extra points for the unnecessary hassle.This applies to my dog Shadow tied to account *******************

  Business Response

  Date: 08/29/2023

  On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ******************************* (the "Complainant") on or around July 27, 2023 regarding Refund & Exchange Issues (Complaint ID *********. ********************** has resolved the Complaint directly with the Complainant.

  Customer Answer

  Date: 08/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im so fed up with this company and the fact that they never get back to you. I submitted my receipt along with every single part of the information that they asked for and they rejected it because they said that I didnt supply that information. I responded back and said I answered all of these questions completely with the accurate information so there is no reason why I should have been rejected. I have then emailed three times since then and nobody has gotten back to me. This has led me to this complaint. What is the point of having rewards if you dont give them to the people who should get them? Not to mention their website absolutely never works. I have tried accessing their website on several different platforms, several different days and times, and each time it has given me a problem. I expect somebody to get back to me as soon as possible.

  Business Response

  Date: 07/17/2023

  On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by *********************** (the "Complainant") on or around June 23, 2023 regarding Service Issues (Complaint ID *********. ********************** has resolved the Complaint directly with the Complainant.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Zoetis ******** Rewards credit of $20.00. Our dog passed away in May 2022, the next month I called and emailed them to get a refund as we were not planning on getting a new pet in the near future. Finally received word that they would indeed issue a check to me. This was around June 2022. No word, so I emailed them again in September 2022 and was told it would take up to 90 DAYS to receive my check. STILL have not received it. Called again today and was told it should be mailed out the end of February 2023. How difficult is this? Will not use this program EVER AGAIN!

  Business Response

  Date: 02/23/2023

  On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ********************* (the "Complainant") on or around January 31, 2023 regarding Refund or Exchange Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.