ComplaintsforZoetis
Animal Health Products
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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased flea protection through my vet's office and supposedly receive points for doing so. An invoice was submitted, and the Zoetis website showed I had points, but for the life of me, I can't figure out how to get the card with the money on it to use toward other vet bills. The website, says I have over 200 points, and right next to it, says I have 0 points. I tried to send an email through the website, but got a message that my ADDRESS WAS INCORRECT. Are you kidding me? I know my own address. I believe the whole thing is a scam, and will let my vet's office know.Business response
04/11/2024
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by *********************** (the "Complainant") on or around February 15, ************************ Exchange Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.Initial Complaint
07/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Zoetis offers reward incentives to purchase their animal medicine. You submit your invoices for review and within five business days they claim they will review your invoice and provide reward points. Months ago, I submitted an invoice. It was not reviewed and approved after 5 business days, so I called them. They then issued the reward points.7 business days ago I submitted a new invoice. It has not been reviewed, I have not heard from them, and they have not assigned any reward points. It seems to me they hope you just submit your invoice and forget about it and then they can just scam you out of your reward points.I want my points issued and I want extra points for the unnecessary hassle.This applies to my dog Shadow tied to account *******************Business response
08/29/2023
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ******************************* (the "Complainant") on or around July 27, 2023 regarding Refund & Exchange Issues (Complaint ID *********. ********************** has resolved the Complaint directly with the Complainant.Customer response
08/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im so fed up with this company and the fact that they never get back to you. I submitted my receipt along with every single part of the information that they asked for and they rejected it because they said that I didnt supply that information. I responded back and said I answered all of these questions completely with the accurate information so there is no reason why I should have been rejected. I have then emailed three times since then and nobody has gotten back to me. This has led me to this complaint. What is the point of having rewards if you dont give them to the people who should get them? Not to mention their website absolutely never works. I have tried accessing their website on several different platforms, several different days and times, and each time it has given me a problem. I expect somebody to get back to me as soon as possible.Business response
07/17/2023
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by *********************** (the "Complainant") on or around June 23, 2023 regarding Service Issues (Complaint ID *********. ********************** has resolved the Complaint directly with the Complainant.Initial Complaint
01/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a Zoetis ******** Rewards credit of $20.00. Our dog passed away in May 2022, the next month I called and emailed them to get a refund as we were not planning on getting a new pet in the near future. Finally received word that they would indeed issue a check to me. This was around June 2022. No word, so I emailed them again in September 2022 and was told it would take up to 90 DAYS to receive my check. STILL have not received it. Called again today and was told it should be mailed out the end of February 2023. How difficult is this? Will not use this program EVER AGAIN!Business response
02/23/2023
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ********************* (the "Complainant") on or around January 31, 2023 regarding Refund or Exchange Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.Initial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am a Zoetis Petcare rewards member. On 11/26/22 I submitted an invoice to receive my rebate rewards for purchasing Apoquel. This invoice was approved on 12/07/22. However, my rewards balance continued to be 0. I called on 12/28/22 and inquired about my balance. I was told I would be referred to the rewards team. However, no one from the rewards team called me back. I then went to my vet on 12/30/22 and was disappointed to discover I could not use my card because the balance was still 0. I called again on 12/30/22 and was told by another agent that they are working on this issue and would email me when the issue was resolved. I called again today in 1/04/22 and inquired why my balance is still 0 and the agent told me that the issue was referred to IT and there was nothing he could do. I asked to speak to a manager but was told that a manager would not be able to assist me with this issue.Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I submitted the proper receipts and received a zoetis pet care rewards debit card and used it at my veterinarian last June. My balance was then zero. This fall I purchased a 1 year supply of simpatico trio ***** pounds for my dog. I supplied the proper receipt and received an email that I had been awarded $55 reward credit. The end of February I received an email saying my account has been inactive for 15 months and My points would expire if I didnt use them by March 22. Mind you I had just had points added in October of 2021. I emailed, heard nothing and the this week received an email that my point were GONE. I have now been on hold for 1 hour to speak to someone and have now been held up on. This is a huge ripoff and I see now that Im not the only one this has happened to. Im furious.Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I submitted an rebate for Simparico and the rebate was approved but they automatically applied it to a Mastercard that I had received previously 2 years ago which I no longer have. I have sent multiple emails to get a new Mastercard and the emails are ignored. I tried calling their number and waited on hold for 45 minutes before giving up. TERRIBLE COMPANY AND TERRIBLE CUSTOMER SERVICEBusiness response
03/29/2022
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ************************* (the "Complainant") on or around March 7, ************************ Exchange Issues (Complaint ID *********. ********************** has resolved the Complaint directly with the Complainant.Customer response
04/08/2022
Complaint: 16852266
I am rejecting this response because:I have still not received the card and written two emails to the company that I have not received it and they have not responded.
Regards,
*************************Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On October 18, 2021, I contacted Zoetis to cancel my rewards account as my dog had died. There was a $26.05 balance that they said would be sent by mail within ***** weeks. In February 2022, I sent an inquiry email to their customer service about the status of the check. On February 9, 2022, they responded by email that they would look into the missing check. I again emailed on February 12, 2022 and February 21, 2022 with no response. On March 7, I called their customer service and was on hold for 27 minutes but my call was never answered. I expect the $26.05 be sent immediately.Business response
03/29/2022
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ************************* (the "Complainant") on or around March 7, ************************ Exchange Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.Customer response
03/29/2022
Complaint: 16851474
I am rejecting this response because:
I have never received correspondence or resolution of this complaint directly from the business
Regards,
*************************Initial Complaint
02/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was told I would receive a rebate for Simparica TRIO by joining their rewards program. I have signed up multiple times and each attempt to sign in shows no record of me. I have called them at least 4 times about the issue and was told each time the problem was resolved although I still have no rebate. This has been going on for over 4 months. As of yet they have not responded to emails about this issue.Business response
02/23/2022
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by *************************** (the "Complainant") on or around February 6, 2022 regarding Repair Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.Customer response
02/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
12/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for Zoetis Rewards after being referred by my pup's dermatologist for his daily Apoquel medication that he has been taking since Sept. 2020. Every month I submitted my receipts, which were approved by Zoetis & credited to my account. In October 2021 I redeemed 600 points for a $60 Mastercard prepaid card that can be used at a veterinary practice. However by mid November I still had not received the card in the mail so I emailed Zoetis to check on the status. I received an email back stating that I should have already received my card and they asked me to reply back with my mailing address & once they verified my address, they would reissue another card. I still have not received the card in the ******** have since sent two more emails asking about the status of the card but have not received any type of correspondence back from Zoetis. I will no longer be wasting my time submitting invoices to them when I'm unable to do anything with my accumulated points. I feel Zoetis needs to come up with some better business practices & maybe learn a little bit more in regards to addressing their customers. Very disappointed because my pup has had a drastic improvement healthwise afrer being on Apoquel. Just be cautious & aware when dealing with this company.Business response
12/17/2021
On behalf of Zoetis **** ("Zoetis"), please accept this written response to the complaint (the "Complaint") filed by ********************* (the "Complainant") on or around December 1, ************************ Exchange Issues (ID *********. ********************** has resolved the Complaint directly with the Complainant.Customer response
12/17/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
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Customer Complaints Summary
27 total complaints in the last 3 years.
6 complaints closed in the last 12 months.