ComplaintsforPressler, Felt & Warshaw, LLP

• Initial Complaint

  06/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Lawyers attempting to collect a debt. Attempts to arrange payment, calls on hold longer than 1 hour without an answer. When scheduling a call, they call 5-6 hours outside of the requested call time. Never received agreement for payment terms after phone conversation on June 7. They closed online account so that I cannot make a payment.

  

  Business response

  07/01/2024

  This matter was resolved with you, we await a signed copy of the agreement sent to you June 10, 2024.  

   

  This is a communication from a debt collector. 

  Customer response

  07/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I did not receive a copy of the agreement.  Not in email nor regular mail.  
  
  
  Regards,
  
  ******** **********

  

  Business response

  07/01/2024

  It was previously mailed. If **** did not deliver it, that is not within our control.  Another copy has been sent so we hope the second mailing is received.

  Thank you. 
  

  This is a communication from a debt collector. 
  

  Customer response

  07/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** **********

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The law firm of Pressler, Felt and Warshaw levied my bank account. $62.75 was paid to the law office on 6/4/2024 but they refuse to deduct it from my balance because I made an agreement before I realized that $62.75 was paid to them TWO weeks ago. The bank rep said that she could do a three-way conversation to PROVE that the payment was made but when I call Pressler I'm on hold for hours.

  

  Business response

  06/18/2024

  The amount you reference from your bank, has not been received by this firm yet.  The process is for such funds to go to the court officer, then from the court officer to the firm.  It has yet to be received by us.  At this time, you agreed to a payment plan, confirmation is being sent to you.

  Please note, when you send an email to us it may take several business days to process and review. 

  This is a communication from a debt collector. 
  

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 5/25/24 this firm took 565,00$ out of my bank account when I found out about the hold on the money as a levy I called the bank they gave me the number to the Sussex county office who told me to call them of which I tried to call them multiple times and emailed as it says to and as with all people here who listed complaints 1 thing is very common they **** at communication unless they are calling to Harass you ! I t5hink maybe we should all join together and file a Harassment Law Suit. In addition to taking the money above they made sure to take the rest of what I had in there calling it a ****** processing fees Joke. this company's Harassment and adding fees to the existing is their standard MOD and I believe are unethical practices. Pray you never have to deal with them, I plan to get there name all over the internet.

  

  Business response

  06/12/2024

  We are unable to identify the matter you are referring to, please provide a file number or court docket so we may review your comments. 

  This is a communication from a debt collector. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing regarding an urgent matter that is severely affecting my life. I am currently facing an overwhelming financial burden due to a credit card debt case, and I am seeking your assistance in helping me with a predatory debt collection issue and harassment.I am a respondent in a credit card debt case with the firm Pressler ***************************** (File #: G185308). I have two current debts: one in the amount of $27,490 and the other for $5,359. Since November 2023, I have been making monthly payments of $25 for each debt account, totaling $50 a month. Several months later, PFW stopped withdrawing payments for one of the accounts without explanation. Fearing violation of the settlement agreement, we kept contacting PFW to resume the payments.Nothing of value in the house was purchased by me or my husband; everything belongs to my sons and their families.I suffered four debilitating strokes, and my husband is also in poor health, and facing significant financial hardship. His long-term medical condition has left him unable to work, and he currently survives on a meager social security income of just $320 per month.My house is at risk. This situation caused my family immense stress. My family has been trying to negotiate with PFW and offered a lump sum payment of $10,000 to $15,000 to resolve this matter in good faith but the firm declined without consideration. PFW refuses to settle for anything less than the full amount.It is important to note that my current salary falls below the New Jersey garnishment threshold, as established under N.J.S.A. 2A:17-50. This statute provides that disposable earnings must exceed 30 times the federal minimum wage for garnishment to be applicable.I have shown a commitment to resolving this matter by adhering to the payment plan thus far. This proposed lump sum payment is a good-faith effort to finalize the debt settlement.Thank you for your time and attention to this matter. I look forward to your response.

  

  Business response

  06/12/2024

  My firm does not own this debt, as such decisions on settlement belong to our client. While we understands your concerns, we cannot accept offers that would be inconsistent with our client's interests.   You are already on a agreed upon payment plan for account ending in 1019 and 1615 and we are honoring that payment plan. 

   

  This is a communication from a debt collector. 

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am trying to get in touch with this company who filed a lawsuit. I spoke to a rep and spent over an hour on the phone with them. We set up a payment plan and I thought everything was ok. I was informed by the Court that I still had to go down to file an answer AND bring a stipulation of settlement. When I called back 2 days later (after they already took a payment), I was told there was a technical glitch and that they had to redo everything! Another hour on the phone and we were disconnected. Once I called back they told me I could not speak to someone until June 13th! It is June 5th. Court is time sensitive. How can this be ok? They were quick to take the first payment from my bank. I am merely trying to settle a debt and it seems impossible.

  

  Business response

  06/06/2024

  Thank you or your comments, I will review this and ensure the agreement is send and you receive a reply.   I t appears the employee you were originally talking to is new and we will talk to them about the need to immediately send the agreement. 

  I also see when we were talking to you on June 5 we did not hear anyone so it appeared the connection was lost.   

   

  This is a communication from a debt collector. 

   

   

  Customer response

  06/07/2024

  
  Complaint: 21808304
  
  I am rejecting this response because:

  I was absolutely on the phone and speaking. I waited 90 minutes, there would be no reason for me to disconnect. I gave my phone number AND permission to be contacted and a call back was never made. That SHOULD have been the next step.

  
  
  Regards,
  
  *******************************

  

  Business response

  06/07/2024

  Thank you for your remarks.   Our file reflects we spoke to you yesterday and the matter is resolved.    As for your comments about a return call, we legal and client restrictions that we must follow on communications.  Feel free to call, email or write to us as needed.

  This is a communication from a debt collector 
  

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company garnished my check without a notice received. I called my district to then get theheinformation for the garnishment. This company does not have ethics when it comes to single young adults. I emailed this company 4 times to receive information from the garnishment and I did not recieve anything. I finally after 4 weeks and 2 garnishments received a phone call from this company. I was left with no money to pay my rent for *** or my lightbill, due to this companies neglegance of notice.

  

  Business response

  05/23/2024

  This office has sent a number of communications to you since February 2023, without reply.   Recently, you sent emails to my office and you claim this was paid.  If it was, please send proof of payment.  We ask because our client does not show a record of payment.  

   

  This is a communication from a debt collector.

  Customer response

  05/23/2024

  
  Complaint: 21750826
  
  I am rejecting this response because:
  
  Although there was communication that I never received, I found out when the first garnishment was made. Sending emails since April 16, 2024 and there was no reply until May 23, 2024 so the funds that were paid off can be collected. Which is unethical. Regardless of why the account was closed (paid off) it is illegal to garnish someones check if the account was closed from the credit bureau. Answering emails a month later shows the type of company this is. 
  
  Regards,
  
  ***********************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I entered into a payment agreement in 2021. Was locked out of my paypressler account. Tried to retrieve password, reset password and communicate via email and phone with them to no avail. Today May 14 2024 they put a levy on my bank account. This is a total scam! Amount they are claiming does not account for payments already made and has left me with 0$ in my account. Not an exaggeration truly left with 0$ ! No legal documents were sent. No court paper work. Just a levy 3 years after being locked out of my payment agreement account.

  

  Business response

  05/14/2024

  Thank you for your remarks.  PFW has been attempting to contact.  Payments could have been made at any time by mail or mail or our 24/7 IVR phone pay system.  The website is only one form of payment system. You did not pay so judgment was entered and notice of same was sent to you.   Feel free to email out office or call to discuss your concerns.  BBB is not the forum to have a discussion. 

   

  This is a communication from a debt collector. 

  Customer response

  05/15/2024

  
  Complaint: 21708422
  
  I am rejecting this response because:
  Several times I tried to contact to continue payment agreement that was in place. It seems to me that I was close to paying off my debt so I was locked out of my account and no one responded to calls and or emails sent on or around May 12 *************************************** regain access. Now they are communicating that there were other options to pay that was not made available to me or communicated to me at all! After reading several other complaints this seems like normal practice for pressler. Only since I contacted BBB have they now communicated from their end but again will not answer any of my requests or responses. Making paying off a debt very difficult so they can tack on extra fees and collect more seems to be their focus. 
  
  
  Regards,
  
  ***************************

  

  Business response

  05/15/2024

  In our letter dated 11/27/2020 we advised of ways to make payments.   Payments can be made by mail, IVR phone system which is open 24/7.  Making the payment is your responsibility and PFW offers several ways top make the payment.  When you defaulted, there remains a substantial balance. 

  This is a communication from a debt collector. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice in the mail dated on 5-2-2024 stating that a wage deduction will be entered at Superior Court Of New ******************** Essex Special Civil Part. in 10 days for an employer ******* regarding a debt amount that I have no knowledge of. I never received any notice of the alleged debt to have the debt resolved. I been disabled since 10-2015 in which condition I receive Social Security benefits I am not employed at ******* and I am being harassed by this collection agency.

  

  Business response

  05/07/2024

  Because responses to consumer complaints are available to the public, we do not address the specifics of any matters to protect the privacy of consumers' information. 
  Feel free to email us at ************************ or call our office at **************.  Through our website, pfwattorneys.com, consumers can schedule a mutually convenient date and time for us to call them. 
  This is a communication from a debt collector. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have tried to contact them via email numerous times to come to a settlement on a debt. i even scheduled a phone call today for 12-1. i have received no phone call from them. they are not replying to my emails. and i was threatened with a lawsuit for not paying this debt. How can i pay a debt if i cannot get into contact with them. account *******

  

  Business response

  05/01/2024

  Because responses to consumer complaints are available to the public, we do not address the specifics of any matters to protect the privacy of consumers' information. 
  Feel free to email us at ************************ or call our office at **************.  Through our website, pfwattorneys.com, consumers can schedule a mutually convenient date and time for us to call them. 
  This is a communication from a debt collector. 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am having a hard time with Pressler. They are beginning to harass me . I know I owe the money but threatening to garnish my wages? Over 141 dollars?

  

  Business response

  04/25/2024

  Because responses to consumer complaints are available to the public, we do not address the specifics of any matters to protect the privacy of consumers' information. 
  Feel free to email us at ************************ or call our office at **************.  Through our website, pfwattorneys.com, consumers can schedule a mutually convenient date and time for us to call them. 
  This is a communication from a debt collector. s why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩