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Business Profile

Handbag Manufacturers

MKF Collections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handbag Manufacturers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Strap broke and both zippers broken on MKF collection raven **** embrossed women's duffle bag cognac by ***** purchased online at ****** on November 24, **************************************************** refund. ****** cannot exchange because it is pass the refund date of February 1,2024. **************** I was told to contact the manufacturer because it is defective. I love the purse but it broke. *************************** ********************************************************************** ********** ****** order number is ********** for $63.80

    Business Response

    Date: 06/17/2024

    We shipped a replacement order on May 28th, tracking shows delivered on May 31st. ******************************************************************************************************************

    Customer Answer

    Date: 06/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:04/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mistakenly thought I was ordering a ******************* purse, I ordered navy blue and my daughter thought the same so I ordered a black and pink bags for her birthday and I accidentally pushed a repeat of the last two purses then contacted them to my error. I received five purses in total as they indicated one was not available they gave me back money for the sixth one. When they arrived I was disappointed as they were not what the same brand . I contacted MKF and waited for a return label that I never got so I took them in the original boxes and paid $61 dollars to send back within 30 days of delivery to my home. I have given MFK the tracking numbers to their ********** and ******* offices that arrived April 13 and 14 2023. Today it has been one week and now they have 5 purses , my money and no refund to me as I already gave them all this information. I am a senior citizen and have a limited income and do not want this to happen to another customer. I have been very upset about this and thought I followed through with all requirements to get my money back

    Business Response

    Date: 05/04/2023

    Our system shows returned only 2 of the 5 which will be refunded immediately, then our cs team will reach out to the customer for the tracking numbers so we can check on the return status for the remaining 3 bags.

MKF Collections is NOT a BBB Accredited Business.

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