11 Customer Reviews
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Review from Veronica W
1 star06/03/2024
I placed an order with MKF Collections on March 30,2024 I never got my order . Usually a supplier informs me once it shipped and when it was delivered to my address. I never received anything. I also have Informed Delivery through my postal service that tells me when my packages will be delivered and I never got anything. After constantly contacting they they informed me that it was delivered on April 5, I never received my purse
MKF Collections Response
06/04/2024
Hi ********,I apologize for the bad experience. We updated our site for a better user experience, and customers now receive automatic shipping and delivery confirmations.Were you able to locate the package? If not, please reach out to us at ************************* for a full refund or replacement. I'll send a note to CS to expect an email from you.I hope we can help you make this right.Review from Michelle M
1 star04/30/2024
So on the 10th of April I ordered handbags for daughter in laws for Mothers Day. I seen on invoice I bought the wrong color. I asked them to remove the one purse and had already made an order for the right one. I received a email they cancelled the whole order. As of April 28th my **************** has not been credited. ******. I filed a claim with my credit card company with email of THEM cancelling the order. Wondered it anybody else has had this issue.MKF Collections Response
06/04/2024
Hi ********,We have submitted a refund, but after checking now, I see that we've received an error, and it didn't go through. We've accepted the chargeback, so you should have received the refund now; if you need any additional help, please reach out to us by email at *************************Review from Lisa R
1 star04/24/2024
I ordered a purse through this company on April 4th, 2024. Upon receiving the item I realized that the quality was substandard and I would be embarrassed to even give it as a gift. I contacted customer service about a refund and was told that I would have to pay the cost of shipping it back out of my own pocket. I argued the point that I shouldnt have to pay to return the purse since it was so cheaply made and not as described. I was emailed a return label and promptly boxed up the purse, took the box to a reputable business in my town that handles shipping, and then tried to contact JRL with the tracking information. Now my multiple emails are being returned as undeliverable, and nobody will return my multiple phone messages, much less answer the phone number listed on their website, social media, and online. I am also unable to access my account on their website and get a message saying that my email address has already been taken. Its as if I have been banned from contacting their business. The tracking information I have shows that they received the return of the unused purse on April 18th, 2024. I want someone to contact me on the number that I have left them on the numerous voicemails that I have left them on two different numbers. How can businesses be allowed to treat customers this way? I have bought MKF purses in the past, but after this experience, I dont intend to spend my money with this company ever again.Review from Fares Z
1 star04/23/2024
Horrible customer service. Their customer support e-mail address does not work. "temporary delay" message keeps bouncing off my message. No one answers the customer service phone. Only option is toi leave a message. I left 4 messages and have yet to receive a response. Extremely poor customer service ! Very disappointing experience so far...Review from Pam G
2 stars04/19/2024
Terrible customer service not responding to my calls. Cant email the email they gave me do not plan to purchase anymore.!!Review from Terry R
1 star04/01/2024
This company has very poor customer service. I ordered the product on 3/20/2024 and never received. Tracking number provided shows that it was delivered however again I never received. I have contacted this company on 2 separate occasions with no response. You can only leave a message and you are cut off before you can complete your message. Again very poor customer service.Review from GAYLE M
1 star02/29/2024
Inferior product and very difficult and costly to make a return. I will not purchase again.Review from Karen B
4 stars01/16/2024
I just received my collection today. I like the look and the size of the large bag. But, there is so much extra lining inside the purse, that it frustrates me. I am hoping the bag holds up well. It is really cute though.Review from Elizabeth J
1 star01/06/2023
I believe that this company is no way related to the Real ************************* products. The problem is when you make an order, they may fill it. But, they are selling knock offs. They have all of the correct information for the real website but if you contact the real website they have no record of you or your order. Someone needs to investigate this physical address, website and their products. I am so tried of people taking advantages of others.MKF Collections Response
01/30/2023
At MKF Collection by **********, we take pride in our original designs and steadfastly maintain a unique brand identity. If you encounter any advertising that *** be misguiding, please don't hesitate to reach out to us at ************************** Our team will promptly investigate the matter and take appropriate actions to resolve it.MKF Collections Response
01/30/2023
At MKF Collection by **********, we take pride in our original designs and steadfastly maintain a unique brand identity. If you encounter any advertising that *** be misguiding, please don't hesitate to reach out to us at ************************** Our team will promptly investigate the matter and take appropriate actions to resolve it.Review from Connie E
1 star11/07/2022
I placed an order. Received the purses. They were not the quality I expected. I inquired the company about a return. **** gave me a return authorization number. I paid to have the purses returned with a tracking number and insurance. As instructed, I sent the tracking number to the customer service representative, ****. I tracked the package and when it was received, I again emailed and asked for the refund. The "purses had to be inspected" and then the return would be issued. NOTHING! I have emailed the company CEO and customer service. I am getting nowhere fast. This is the worst customer service I have ever had. DO NOT BUY FROM THIS COMPANY!!!!! TERRIBLE!!!! All I want is my money back. They have the product, I do not and they will not issue the refund.MKF Collections Response
11/08/2022
Your order has been received and refunded on 11/07, if you have any additional concerns, please reach out to our customer service.
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