Complaints

This profile includes complaints for Metropolitan Warehouse Delivery Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metropolitan Warehouse Delivery Corp

  960 High St Perth Amboy, NJ 08861-3086

• 

  Metropolitan Warehouse Delivery Corp

  2565 Brunswick Ave Bldg O Linden, NJ 07036-2433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interior Define/Havenly sofa was unfortunately scheduled to be delivered by Metropolitan *********************************************** Corp. I was given a delivery date that was later delayed by over a week.I was finally given a new delivery window for March 27, 2025 between between 10:30 AM and 1:30 PM. I was told that if I called on the morning of delivery, I could receive a more precise estimate. I called before 9:00 AM and was told the delivery team would arrive between 11:00 AM and 11:30 AM.Instead, the delivery team arrived at 10:00 AMover an hour earlier than the time I was given. Because I had relied on the information provided by the company, I was not home at that time. The delivery team left before I could return.When I contacted the company again, I was told I would need to reschedule, meaning the delivery would be further delayed, adding even more time to this delayed delivery.I rearranged my schedule based on the company's own information, only for the delivery team to disregard the communicated timeframe. I have now lost time, experienced repeated delays, and still have not received the item I purchased.I am requesting the following:Immediate rescheduling of my delivery at the earliest possible time A delivery window that is honored Compensation or a meaningful gesture of goodwill for the significant inconvenience I hope this complaint leads to prompt resolution and better service practices.Desired Outcome: Delivery within 2448 hours Accurate delivery communication

  Business Response

  Date: 04/01/2025

  Hello *********,

  We're truly sorry to hear this delivery was not completed as expected and you decided to cancel service. We received your cancellation request, and we won't attempt any delivery, but you will also need to follow up directly with the vendor to complete proper cancellation process.

  
  Thank you,

  
  Best regards,

   

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They delivered furniture. They damaged my walls. I reported it after they did it. It was for $150. They would not cover it. Don’t do business with them. I sent them an explanation, pictures and the delivery guys knew it happened. I still tipped them because they did not intentionally do it. But they still damaged it.

  Business Response

  Date: 02/27/2025

  Hello ****,

  Thank you for contacting us, can you kinldy provide your Metropolitan tracking# or order#? we tried locating it using your name, email and phone number provided here but we're unable to find any order in our records. once we receive this information, we will make sure to follow up accordingly with our claims team.

  Thank you very much.

  Customer Answer

  Date: 02/27/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  The damage was not detected until after they had left and I reviewed the full extent. Why don't you ask your drivers if they damaged my walls?  They will say they did.  End of story.  
  
  
  Regards,
  **** ********* 

  Business Response

  Date: 03/04/2025

  ****,

  As we stated, Metropolitan reserves the right to refer to the signed POD (Proof of Delivery) for proof of liability. Recipient must note any property damages on the POD (Proof of Delivery) before signing it. Also, the delivery took place on 12/14/2024, however, the property damages were not reported to us until 1/3/2025. Property damages must be reported within 24 hours of delivery. Additionally, we have not received any proof of the delivery team mishandling the product and causing the alleged property damages.

  We understand sometimes our response to customer's allegations is not what they expect but our team already have made all neccesary investigations regarding your case and due to the aforementioned evidence we must conclude our team is not responsible for the said damage, therefore, we cannot accept liability of your claim.

  Best regards,
  
  
  

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a couch from interior define Thursday, February 20th that I paid near $300 in shipping and delivery. Was promised white glove delivery where they would come, assemble the furniture and take away the trash.Upon delivery the delivery drivers STARTED their conversation with "so you're gonna hate us." and explained to me that they were behind so my options were to either have them just drop off the couch or have them take it back. Obviously I wasn't going to have them take it back and incur more costs for them to redeliver. I have been calling nearly EVERY day to have them come back and take the garbage from four huge boxes that I now have just laying around. I have put the couch together already.Every time they call they just tell me they are gonna talk to the manager and get back to me with zero response. I am considering billing them not only for my time, but for whatever junk service I need to get to pick up this trash since they apparently can't do their own jobs. I want the trash removed as that was one of the main reasons I paid for white glove delivery.

  Business Response

  Date: 03/05/2025

  Hello *****,

  Thank you for providing your feedback to Metropolitan Warehouse. We are deeply sorry to hear your White Glove delivery service was not completed as expected, this has been already reported to our warehouse manager to follow up on this matter and determine where the miscommunication was with this crew.
  
  We also notified about this situation to our support team so they let the vendor know that ******************* was not completed anda service call has been created to go to your location and remove the debris, they were informed you already setup the items received. We received a confirmaiton from our Dispatch team that this service is currently scheduled and confirmed for March, 6th, 2025 from 12:30 PM to 03:30 PM.
  
  Please accept our deepest apologies for this whole situation. We will make sure to review your comments in order to improve our future experiences. For any billing/refunds information, please contact vendor for proper assistance.

  Sincerely,

• Initial Complaint

  Date:02/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered furniture from Namesake with delivery handled by Metropolitan ************************************************ *****************************. Before the delivery, I explicitly informed them that my address is on a military installation, and they assured me that access would not be a problem. Despite these assurances, the delivery has failed on multiple occasions due to the companys inability to access the base.On February 22, 2025, I received a call stating that the driver refused to attempt the delivery because he wouldnt be able to gain entry to the military installation. To resolve this, I provided a link to the installations website containing clear access instructions and even offered to personally ****** the driver in my car to facilitate entry. This has been the sixth delivery attempt: First one: Couldn't get on base due to lack of proper paperwork Second: Weather related- Rain Third: Refused to schedule a morning delivery, waited to till day prior to inform they could not deliver.Fourth: Weather-Snow Fifth: Today, refusal by driver to attempt delivery and failure to effectively plan. I am requesting that this issue be resolved promptly and that Metropolitan *********************************************** honor their commitment to deliver my order as promised.

  Business Response

  Date: 03/05/2025

  Hello *****,
  Can you please provide a valid Metropolitan tracking# or POMS# in order to assist you further. Unfortunately, we were unable to locate any order from your previous comjmunication. We tried your name, phone# and email unsucessfully.
  
  Thank you,

• Initial Complaint

  Date:01/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metropolitan Warehouse has cancelled my delivery date and is refusing to schedule another as they say one piece of furniture is at a different warehouse in New Jersey. They have given me no insight into when this piece will be picked up. As there has been no update on their end since my expected delivery date, I am filing a complaint in the hopes that they will finally ship me my item.

  Business Response

  Date: 01/03/2025

  Hello ******

  Thank you for your email. We apologize that order is taking longer than expected to be delivered. We have been informed by our Dispatch team that we're expecting receive the pending piece between today or tomorrow. As soon as we have it scanned, our team will contact you to confirm the specific date and 4-hour window. 

  One more time our deepest apologies for this delay, Sincerely.

  Customer Answer

  Date: 01/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ***** *******

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my couch from Albany Park only to have Metropolitan Warehouse lose multiple pieces of the shipment so that my delivery date was delayed multiple times. Once for 12/19/ 12/20 and then 12/26. On this latest delivery date, the package was delayed twice on the delivery date. Customer service called to confirm my delivery time window and assured me the package would be delivered the same day regardless of the delays. I then get a call at 6 PM saying that the delivery is cancelled and that the next delivery date is JANUARY 2 2025. The customer service was no help and just said that the warehouse manager would call us in the morning. They didn't offer 12/27 as a delivery date or that we could pick up the package ourselves at the warehouse. I am beyond livid. This is the single worst customer service and delivery experience I have ever had. I will never recommend this company to anyone looking to ship furniture.

  Business Response

  Date: 12/30/2024

  Hello ******

  Thank you for your email. We apologize that order is taking longer than expected to be delivered. We received a confirmation from our Dispatch team that your service will be completed today 12/30/2024 with delivery window from 2.30 to 5.30. We will make sure to review what caused this in order to improve our future experiences and communication. Please accept our sincerest apologies for this situation. Sincerely,

   

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are lying to me and wont deliver my 7k couch that has been here in ********* where I live in the warehouse for 2 weeks now. They cancelled twice after scheduled delivery where we took off of work to be home all day two days in a row then cancelled and lied about why they cancelled. Now they cant deliver for another week. I was supposed to have this couch 2 weeks ago and I might not have a couch for Christmas which Im hosting! They wont answer now. They gave me a fake number to call back on for complaints. The company I got the couch from has been trying to get ahold of them to see whats going on. Im disgusted

  Business Response

  Date: 12/19/2024

  Hello ******,

  Thank you for contacting us, we're deeply sorry the order is taking longer than expected. In reviewing,for the 2 previous attemps, we had issues with cancellation of the route in your area. We received a confirmation from our Dispatch team that your service will be completed tomorrow Friday, Dec 20th, 2024 from 07:30 AM to 10:30 AM.

  One more time, our deepest apologies for this delay, if you need further assistance please do not hesitate to reach out back to us at **************.

   

  Sincerely,

• Initial Complaint

  Date:12/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional from a furniture company online, who I am also filing a complaint against, and Metropolitan Warehouse Delivery has been the company in charge of facilitating obtaining my item and delivering it. The sectional comes in four boxes and all four boxes were scheduled to be delivered on 11/22/24. The day before I received a phone call stating that the order is not complete and they will not deliver the couch. I then had to call every single day to try to get an update on the order and somehow no one had a handle on anything. Finally the order was scheduled for 12/4/24, again I was told ALL four boxes would be delivered. Low and behold, they only delivered three boxes and neglected to tell me prior to the delivery that the fourth box isn't at the warehouse yet. After being lied to by the company multiple times, I had to spend another several days calling for status updates until someone finally confirmed delivery for today, 12/11/24. I received a call on 12/9/24 confirming the delivery window for 12/11/24 and how the delivery would work. At almost 5:00pm CST I received a call stating that "oopsies, we do not have your order! We will let you know when we find it and when we can deliver it". It has now been well over a month since this process started and no one has a handle at ALL on this final piece of the delivery. I have a half put together couch that isn't even fully functional because no one can get me answers on my order. I keep being told that someone will call me back with answers, and no one ever does.

  Business Response

  Date: 12/12/2024

  Hello ******,

  Thank you for contacting us. We are deeply sorry to hear your order was received incomplete.The vendor and our warehouse were working on the pending piece from your delivery. We requested an update to our warehouse and we were informed that unfortunately pending pice couldn't be located, we have properly informed about this to the vendor and we're awaiting instructions fom them on next step.
  
  Please accept our sincerest apologies for this situation.From this point kindly contact vendor as they will determine if a replacement will be issued or they will offer you a different solution.

  Sincerely,

  Customer Answer

  Date: 12/12/2024

  
  Complaint: 22671238
  
  I am rejecting this response because:
  
  I have been lied to several times by the company as it relates to where my missing piece is. Including being told its not missing, we know exactly where it is to its not in our delivery warehouse, and its not in our other two warehouses, so we dont know where it is, but the delivery is scheduled!. There is no accountability or effort to make this situation right. 
  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 12/17/2024

   

  As advised, we already informed to the vendort that the pending piece was not located in our facility, we are awaiting their reponse if a replacement will be sent for you. That is not determined by us. Please contact them for assistance on next step on this case as they will detemine how to proceed with the report we already sent to them.

  Best regards,

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warehouse continues to guarantee delivery dates then cancels the the day of supposed delivery. Item has been at their warehouse for a month. I have continuously been lied to. They refuse to give me the phone number to the actual warehouse and have been very deceitful. They have scheduled and canceled on 5 different occasions.

  Business Response

  Date: 12/10/2024

  Hello ******,

  Thank you for contacting us, we apologize that order took longer than expected to be delivered, per our records this was delivered today.
  
  We will make sure to review what caused this in order to improve our future experiences and communication. Please accept our sincerest apologies for this situation. For any billing adjustments kindly contact vendor directly, we as the carrier do not have access to any customer's account and these requests must be handled directly with the vendor.
  
  Sincerely,

   

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ****** ******

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially placed our order on 11/18. We were told by ***** ***** that the item would arrive within 13 days. We were then informed that there were delays at the warehouse which would make our sofa arrive much later. The sole reason we chose this sofa over other comparable sofas was because of the promised delivery date. I genuinely feel taken advantage of by both ***** *****/*********** and Metropolitan Warehouse and Delivery. I never would have made this purchase if I had known they had no intention of delivering within the promised time frame.

  Business Response

  Date: 12/10/2024

  Hello ********,

  Thank you for contacting us. In reviewing, we the carrier never promised those time frames, you must follow up with the vendor directly about that promised range. From our side, we already scheduled your delivery for 12/11/2024 with time window between 08:00 AM-11:00 AM.

  Our deepest apologies that delivery didn't take place before but despite we sympathize with you, we as the carrier never promised/confirmed those delivery time frames with you.

  Best regards,