Business Profile
Warehouse Services
Metropolitan Warehouse Delivery CorpThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Metropolitan Warehouse Delivery Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 76 Customer Reviews
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Review fromNatalia C
Date: 02/15/2025
1 starNatalia C
Date: 02/15/2025
The worst company ever. ****** learned - I will check what delivery company a retailer uses before placing my order from here on out. If it's these guys, I will not buy. They are incompetent, disorganized, and utterly unprofessional.Metropolitan Warehouse Delivery Corp
Date: 02/19/2025
Hello *******,We are extremely sorry to know that you're not satisfied with service provided. Our company values each and every customer, and we're committed to follow up on each feedback provided by our valuable customers. We have located your order and unfortunately we didn't have an available route for 02/15 in order to complete this service. All our routes are created geographically based on drivers' and trucks' availability in each zone and delivery dates & time frames are assigned based on this.We want to assure we're working every day in order to improve our areas coverage and we will make sure to improve our future experiences.Sincerely,Review fromSam S
Date: 01/21/2025
1 starSam S
Date: 01/21/2025
The absolute worst delivery company *** ever come on contact with. Im on my fourth dresser trying to get delivered. Each one has arrived incredibly damaged. The first delivery truck sped through my 25mph neighborhood, blowing through two stop signs (I was behind the truck) - kids are everywhere in this neighborhood. Dressers have come with cracked corners, broken legs and drawers. Suppose to be white glove service. Dresser was hardly packed into the box (nothing but half an inch of Styrofoam around it). DO NOT use this company.Metropolitan Warehouse Delivery Corp
Date: 01/22/2025
Hello ***,Thank you for providing your feedback to Metropolitan Warehouse. We are sorry to hear your order was received with damages. This situation has already been reported to our customer support team for proper notification to the vendor/store as the packages came already packed by the shipper.Please accept our sincerest apologies for this situation. If you need urgent updates, don't hesitate to contact the vendor/store directly, as this will be resolved through them. Regarding the delivery crew, we will make sure to further investiagte and follow up with them about this feedback.Sincerely,Review fromSarah M
Date: 01/10/2025
1 starSarah M
Date: 01/10/2025
After damaging the first couch, they delivered one delivering the replacement couch. They did not take the old couch as was expected per the originating company and their own delivery company. The driver left the property went to the driveway to make a phone call to call his warehouse and drove away without speaking to me again.Metropolitan Warehouse Delivery Corp
Date: 01/14/2025
Hello *****,Thank you for your email, we're truly sorry to hear this happened. In reviewing, your delivery and pick up service has been scheduled for 01/16/2025. Our Dispatch team will contact you shortly to provide the delivery window. One more time, our deepest apologies for this delay.Kind regards,Review fromamy m
Date: 12/30/2024
1 staramy m
Date: 12/30/2024
Spoke to 5+ customer service agents who all gave me different information on where my sofa delivery was and when it would arrive. My delivery was reschedule three times, and I still have zero clarity on where my sofa is and when it will arrive. I asked to speak to a supervisor and they put me on hold for over an hour. NEVER work with metropolitan warehouse delivery service if you can help it, this has been the worst customer experience ever.Metropolitan Warehouse Delivery Corp
Date: 12/31/2024
Hello ***,Thank you for your feedback. We truly apologize that order took longer than expected to be delivered. per our records, your order is now reflected as delivered. We will make sure to review what caused this delay in order to improve our future experiences and communication. Please accept our sincerest apologies for this situation.Sincerely,Review fromMiro S
Date: 12/18/2024
1 starMiro S
Date: 12/18/2024
Awful ********** communication.Just cant trust them anything.Late, no delivery.Our worst experience with any company ever.Metropolitan Warehouse Delivery Corp
Date: 12/30/2024
Hello Miro,Thank you for your feedback. We apologize that order is taking longer than expected to be delivered. Can you kinldy provide the order# or tracking# so we can properly follow up on this case? thank you very much, Kind regards,Review fromNicole G
Date: 11/26/2024
1 starNicole G
Date: 11/26/2024
I agreed to meet in a window of 11-2pm. I asked them to give me a 30 minute call before they arrive as its a new house and I would not be on site. I did not receive a call until they stated they waited already 15 minutes at the location at 11:14am. I saw the missed call and message at 11:32 and called them. They said it was protocol to leave after 15 minutes. I told them they were supposed to give me a thirty minute call so I could make it on site but luckily I was 5 minutes away. I asked if they could turn around. My small town would have them only a u turn away from being at my home in 15 minutes. They refused and said they were leaving. I reminded them of the lack of communication on their part and that turning around would only take 25 minutes and delivery another day would take hours to return to my town. He still refused. I said my window was until 2 and you left 15 minutes after arrival and I received no call until you were leaving. They still refused. Now I have to wait two maybe three more weeks for the next arrival for my $1500+ order! I didnt pay hundreds of dollars in shipping to be treated this way. I ordered my furniture through **************** which is great. This delivery service has been such a horrible experience and tempts me to quit ordering through anyone who uses their delivery services again. They should refund my shipping costs for such horrible treatment as the extra hours they put in to redeliver was merely for their own selfish reasons to milk their boss for driving hours and pay. I will not sign for my order until all is inspected. As heartless and as careless as they were with me, I would imagine they are with my purchased furniture, it was my furniture and my paid for shipping service they drove away with all for their own selfish gain.Metropolitan Warehouse Delivery Corp
Date: 11/27/2024
Hello ******,Thank you for providing your feedback to Metropolitan Warehouse. We are deeply sorry to hear your delivery service was not completed on expected date, we received a report from our crew that they arrived, but no one was at the location, they have limited time to wait and they had to continue the route.Our Dispatch team confirmed this has been rescheduled for the week of december 09th. We as the carrier do not handle any refunds/compensations with customers, we provide a report to the vendor/store about what happened, and they will determine how to proceed on your case.Kindly contact vendor for proper assistance on this request,Sincerely,Review fromJamal N.
Date: 11/22/2024
1 starJamal N.
Date: 11/22/2024
This is the worst delivery company anyone can deal with! Super unprofessional & extremely rude! This company changed the delivery dates three times & one of the orders was cancelled last minute without consulting with me after more than three weeks waiting! The worst part is that the other item which was a huge box of outdoor ****** loveseat was delivered by a super rude delivery person with his companion who wanted to leave it by the door, I asked them kindly to take it to my backyard because this is the norm especially its an enormous ******** a woman by myself, but the main delivery guy was super rude said No thats not of his business! I even offered him $50 to take it to the backyard that is very few steps away but he kept refusing! I asked him to talk to his ************** both himself & the manager were talking Mexican which I dont understand then the manager apologized that the driver must leave & they cannot help! This was the worst experience I ever had in my life! I purchased several furniture items in my life , I never came across such a very unprofessional & frustrating experience like this!! Very disappointing!Metropolitan Warehouse Delivery Corp
Date: 11/26/2024
Hello *****,We are in receipt of your submitted complaint, and we want to sincerely apologize for the distress and inconvenience caused by any of our contractor's behavior during delivery service.Per our records, you were expecting 2 orders to be delivered; at the moment that you called us to schedule one of them, the second order was still in transit to our ******* (**********) facility and couldn't be added - we're unable to add a package that hasn't been received yet. - Regarding the service level, despite we sympathize with you, we as the carrier depend on the vendor's approval to change any service level and they confirmed they registered your delivery as Threshold not White Glove. Also, they have registered your second pending delivery as Doorstep, that type of service doesn't require a signature, and we are authorized to leave your packages outside your door.Please rest assured that your complaint for rude behavior has been escalated, and our warehouse management team, is currently investigating the issue. While we won't be able to share the outcome of this internal investigation, we want to assure you that the situation is being dealt with appropriately.Once again, we truly value your business and are committed to prevent these types of situations in the future. For any questions or concerns about service level please contact vendor for proper assistance.Sincerely,Review fromJoe B
Date: 11/15/2024
1 starJoe B
Date: 11/15/2024
Paid for a white glove delivery. Boxes were left in the living room. Did not receive a call until after the drivers left to let us know they would not be providing the white glove service. ***** this company at all cost.Metropolitan Warehouse Delivery Corp
Date: 11/19/2024
Hello ***,Thank you for providing your feedback to Metropolitan Warehouse. We are deeply sorry to hear your White Glove delivery service was not completed on expected date, this was properly reported to our warehouse manager and a service call was created and completed on November 18th.Please accept our deepest apologies for this whole situation. We will make sure to review your comments in order to improve our future experiences. Sincerely,Review fromElisha Y
Date: 11/07/2024
1 starElisha Y
Date: 11/07/2024
Very poor communication and customer service standards. After waiting over a month for delivery, I was unable to coordinate with anyone to schedule the delivery because it is a, remote area. I was initially told I would not be able to schedule delivery and there was no estimated delivery date or expected timeline for my delivery until it was received in the final warehouse despite the product being in the possession of the delivery company. When the item made it to the final warehouse and I had not yet been contacted, I reached out and was told the delivery could not be scheduled but I would be contacted at a later time for this to be scheduled for the week of the 11th, which was two more weeks out. When I still did not receive a call by the next week, I called again and was told the week of the 18th, though a delivery could not yet be scheduled. I asked repeatedly to be contacted by someone who could give more information, but I was never contacted by anyone from metropolitan until this issue was escalated numerous times over several weeks and I was eventually told the Vice President of customer service, ******* ******, would call me. I was under the impression that she was going to call me right away. After waiting 10 minutes while also trying to work full time, I called back and was on hold for more than 20 minutes before I was told she would be calling me soon. Two hours later I still had not heard from her and again called, I was told at that time that she would be calling me within 30 minutes. I made sure to be available. After more than an hour of waiting, she finally called, though I was in the middle of work and asked if she would mind to hold. After ************************************************************************************************ When I text back that I had waited quite a bit longer than 10 minutes, she sent a very rude text message. I asked to speak to her superior.Metropolitan Warehouse Delivery Corp
Date: 11/08/2024
******, we have properly discussed your case with the vendor and your case is being handled directly by them. Kindly contact them from this point for proper assistance and communication about your case *************** regards,Metropolitan Warehouse Delivery Corp
Date: 11/08/2024
****** ,Due to your location, classified as a remote area, our deliveries sometimes require additional time and specific scheduling protocols. We strive to keep our customers informed and updated, but we understand how delays and communication challenges can be frustrating. Our team made multiple efforts to work with you on scheduling, and to no avail we were not afforded the opportunity to do so. This case was reported to the retailer, The Classy Home who has taken over and will work with you to schedule a delivery. Best regards,Review fromEmma A
Date: 03/11/2024
1 starEmma A
Date: 03/11/2024
I have two orders from the same company that shipped at the same time. One order contains two barstools and one order contains one barstool. Metropolitan Warehouse delivered the two barstool order on 2/12 after weeks of scheduling and rescheduling but only delivered ONE of the barstools. Told me they only received one even though all of the packing informations shows box size and weight for two barstools. Then the second order for one barstool was scheduled to be delivered the next week but they cancelled my delivery saying they never received the barstool from ***** Decor, even though ***** Decor and all of the detailed tracking shows that they receive the barstool in early January. They are failing to deliver two barstools of ours that they clearly have in their possession. Its how been two months and my husband is going to move forward with filing with a small claim action as they have been zero assistance.Metropolitan Warehouse Delivery Corp
Date: 03/15/2024
Hello ****,Thank you for your contacting us. Kindly contact vendor for proper assistance about this order, unfortunately we as the carrier do not have further details about your order status, you need to contact ***** Decor, LLC directly.Best regards,
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