Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to change a return flight date. I thought I was dealing with ********* airlines. The person I talked to told me a flight was available. Next thing I saw was a charge on my credit card for $195.00. This business is a scam.Their phone number was right by *********.********* charged me$116.00for return flight.

  Business Response

  Date: 04/23/2025

  Dear Team,

  The billing has been adjusted as requested by the client.

  Date: 04/23/2025 10:41:42 AM EDT
  Transaction ID: ***********
  Transaction Type: Card Refund
  Amount: $-196.53

  The amount would reflect in the clients card in the next 48 hours.

  Regards,

  *****

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased an airline ticket from. This company about 2 months ago and as of today I still cannot get a confirmation # that I can cross reference and validate on the airline website. I call them almost every other day and they just keep telling me to give them 24 to 48 hrs and I should get a new confirmation that I can validate on the airline website wich is egyptair. In total I have spent about $1000 between purchasing the original ticket and the postpone date of travel tickets. When I call them they are able to pull up my account by my phone number which is **********

  Business Response

  Date: 04/23/2025

  Dear Team,

  I regret the inconvenience and thank you once again for bringing this to our attention.

  I was able to find the reservation details with the clients email address.

  I have gone through the notes and it seems like the changes were executed from our end but could not reflect on the airline system.

  As a result I have reversed the transaction made in Sep 2024 and the client should see a reversal in the next 48 hours on the same form of payment:

  Date: 04/23/2025 11:26:25 AM EDT
  Transaction ID: ***********
  Transaction Type: Card Refund
  Amount: $-360.00

  Regards,

  *****

   

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam - Their number comes up when you google Royal Caribbean. I tried to book my entertainment for my upcoming cruise and they said I wasn’t able to because I didn’t pay my gratuities. They told me that the gratuities were $57 a day per person and they can book everything once paid. They then proceeded to charge my credit card $224 which went to Royal Caribbean and $586 which went to them directly. I questioned the cost of gratuities several times because it showed gratuities were $18 a day. I was told by both Maria and the supervisor that I requested to speak to that it was more base on the ship and the dates I was sailing. The supervisor actually said, “Do you think I Am taking your money”. Once I figured out this was a scam I called back with my credit card company and they said it was non refundable. I have put in a dispute and hopefully this will be resolved.

  Business Response

  Date: 04/23/2025

  Dear Team,

  This transaction has already been refunded on the Oct 28, 2024.

  Ref: RUH56449, 

  Amount 586.89 USD

  Date 10/28/2024

  Visa xxxxxx7648 

  Refund Already Completed

  Regards,

  *****

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the ***** ********* customer service line using the on line number and was routed to this company. The person represented himself (Kash) as an employee of *****. He changed my cruise information and charged me a 200.00 deposit that was not credited to the cruise. I called them back the next day and pushed for them to tell me that they are ** employees and he then advised they were a third party travel agent. This company is a scam and not good people at all.

  Business Response

  Date: 04/23/2025

  Dear Ms. ***************** could not find any reservation under your name or email address.

  You are requested to share the payment details and email address used at the time of the booking for which the deposit was paid:

  Email

  Amount paid and Date of the transaction

  Last 4 digits of the card used

  Name of the traveler and card holder

  Once I have this information I will be able to pull up the reservation and check the details.

  Regards,

  *****

  Customer Answer

  Date: 04/24/2025

  
  Complaint: 22068862
  
  I am rejecting this response because: I disputed this charge with my bank. You are very aware of that. My thought is you thought i would not respond. Complaint remains the same.. you impersonated ********************** and took my money as though it were a deposit on my cruise.  *************** knew nothing about it. My bank reimbursed me and contacted you to get their money returned.

  
  
  
  Regards,
  
  ******* ********

  Business Response

  Date: 04/25/2025

  Dear Ms. ******************* I mentioned in my last response, we were unable to find any booking under the name ******* ********,the phone number **************, or the email address ******************************
  
  You mentioned that your bank has reimbursed you, but we are not sure what billing adjustment we need to make in this situation. Additionally, regarding your concerns about *************** impersonation, I want to clarify that all our calls begin and end with the name of our business, Fareobuddy, and we do not claim to represent any other company. Therefore, Im uncertain why you believe that our representative misrepresented themselves as a Royal Caribbean employee.
  
  If you could provide the details of your booking, I would be happy to pull up the call recording and investigate the matter further.
  
  Nonetheless, I sincerely regret the experience you had, as it is not what we strive for.
  
  Best regards, 
  *****

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13,2024, ******* partner needed to reschedule a flight due to an emergency. We called the number provided on the spirit site. Connected us to ****** which he was hopeful at first. We explained the situation and he gave options for new flights. We agreed on a Sunday flight that would total $498. He informed me that he would email details and I would need to give authorization to run my card which I did and just to note in the email it did say payments could be split. After about an hour and a half plus two unanswered emails to *****. My partner gave him a call which he then informs us that my card had declined and per policy they can only run it twice. We offered to give another card in which he did not take then informs us that the prices we agreed on were no longer available. We ask for other options but they were not reasonable for us so we asked ***** if we could give him a call back once we figure things out. ***** then emails me twice asking me to wait because he was working on prices. I respond to **************** thank you please get back to me as soon as possible ***** then called me informing me that he ran my card for $198 and he was trying to run it for the other 300 which was not going through. I told ***** to stop running my card and to refund my money because I did not approve of running my card again. He was only suppose to be trying to find a better price. He told me no it is nonrefundable and that I gave him permission. I spoke we a supervisor and was told the same thing regardless of me explaining to them I never gave second authorization to run my card. The call got a little heated in which I hung up. After hanging up ***** was stilling trying to run my card after telling me before we hung up that he was canceling everything and that was it. This company stole my money and then tried to steal more from me. Very unprofessional, I have email proof and call time stamps. The phone is also recorded through the company

  Business Response

  Date: 04/23/2025

  Dear Ms. *************** regret the inconvenience caused and have checked the notes on the booking.
  

  I do see that the card was declined and the charge never went through on this case.
  

  There is no outstanding charge as per my knowledge, however if you have any please share a screenshot and the transaction details like the amount charged, date of charge and last 4 digits of the card.
  

  If verified, I will reverse the transaction immediately.
  

  I once again regret the experience.
  

  Regards,
  *****

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was calling ********************************************** and these guys answered the phone. They said they were Royal Carribean. They asked for my reservation number for ********** and I gave it to them. I had to do a name change so my booking would match my passport. They told me there would be a charge of $150 per person to do this. They then put me on hold, called Royal Carribean, posed as my husband, and got the name changed for me. They then charged me $277.92 on the credit card I provided. After looking online I found that Royal Caribbean does not charge for name changes so I called another Royal Caribbean number that I found and they said they had talked to my husband, but really they had talked to this scammer. So they charged me $277.92 by posing as a royal carribean company. Royal Caribbean did the change of name based on the scammers phone call.

  Business Response

  Date: 04/23/2025

  Dear Team,

  This transaction was refunded on Dec 20, 2023 for complete amount charged:

  Date: 12/20/2023 1:19:26 PM EST

  Transaction ID: **********

  Transaction Type: Card Refund

  Amount: $-200.00

  No further action required at this time from our end.

  Regards,

  *****

  Customer Answer

  Date: 04/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase American Airlines tickets online and got re-routed to ****************** instead. We talked to a representation (Kenton) with respect to purchasing tickets and provided them with our credit card. We shared with them the tickets we were looking to buy online and the total price we saw of 525.23 per passenger. They charged the card 932.25 per passenger. We informed them that we are seeing better prices online and would like to cancel. He told us they would cancel. They did not send us anything confirmation of cancellation and processed the payment instead. This is a fraudulent company and is in the business of scamming people. This company should be shut down. I would like remuneration for my losses and the charged amount refunded to me. American Airlines has a 24 hour free cancellation policy and my card should not be charged.

  Business Response

  Date: 04/23/2025

  Dear *** ****,

  Ref: USTU212940

  I have checked with your name and email address and i see that the charge with American airline never went through on our system as your bank declined the charge.

  If you have any charges on your card please provide the last 4 digits and the amount charged with the date of the transaction.

  A screenshot of the statement would also do along with above details and I will verify and process a refund if verified. 

  No further action is required from our end at this stage.

  Regards,

  *****

   

• Initial Complaint

  Date:07/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY FAREOBUDDY.COM CHARGE 325$ ONE WAY TICKET WHEN FRONTIERWEBSITEWAS ONLY 99 DOLLAR THEY SCAM ME AND CHARGE THE CREDIT CARD NO SUPPORT AND THEY WILL ONLY CREDIT BACK 54 $ BACK I **** THINK THEY WILL DO SAME SCAM TO OTHERS

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked airline tickets with them for ********* airlines on May31st. It was to include $150.00 to assist a 14 year old grandson. When there was nothing marked on the itinerary, i called the airlines and they said they don't have that service for a 14 year old. I called the company ( talked to ******) I told him i was calling the BBB and report them, ****** said NO, NO,NO, don't do that , I will refund you money(that was on 6/12/23. But I got my bill yesterday and no refund. I want my money returned to me.

  Business Response

  Date: 04/23/2025

  Dear Team,

  No information found by name, email or phone number provided by the client.

  You are requested to share the following details so i can find the reservation and investigate of the matter.

  Name of the traveler and card holder

  Amount Paid and Date of the transaction

  Last 4 digits of the card used

  Email address used at the time of the booking

  Look forward to receiving the above information so I can resolve the issue.

  Regards,

  *****

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Febuary 7, 2023 @ 4:45pm. PST. I attempted to book and pay for a return ticket via ***, to *******, ** I was unsuccessful. I then called ***, in the same moment The call was transferred over to ******************************* He took my C.C. information, and stated when asked, "why is the cost so high", he stated, "because you took the last seat available. The truth was he was charging me in U.S. funds and ******** exchange. He did not indicate he was in the U.S. I was told the *** Site was down, which in fact it wasn't. I was told that the charges were high due to late booking, THE flight was not till Feb 19/23. I was told that after the C.C.was charged there was no refund at any time for any reason. I tried to contact thier support team, I was hung up on 3 times. PLEASE BE AWARE EACH PHONE CALL REACHES ******* FIRST, THEN TRANSFERED TO **** WHERE TELEMARKETERS ANSWER.