ComplaintsforRemex, Inc.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company put me on COLLECTIONS from Dr ****** on ERROR! My credit dropped *********************************************************** correspondence. I checked my credit report when trying to apply for a mortgage and this is how I found out. I called Dr ****** and they said this was an error and that REMEX should have not put me on collections. I DO NOT owe any money and now my credit is RUINED. I'm so upset, not sure how to move forward, contacting a lawyer for legal advice. Report #************. Dr ****** I do not know how to remove this from my credit report.

  Business response

  05/02/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The consumer makes a number of statements that are not factual regarding contact from us.   We have contacted our client with the consumers concern and they have confirmed that there is no balance due on the account.  We have contacted the credit bureaus to remove the credit report entry.  

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have no idea who they are. They have not sent me any information nor provided me with back up to what they are referring to.

  Business response

  03/08/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The consumer states that they do not know who we are.  This in an interesting statement as we had conversation with the consumer on 2/2/24 at 11:44am during which we identified ourselves, our client and the consumer acknowledged the account and affirmed it was not fully paid.   Regarding the consumers assertion that they were not sent any information, this is a false statement.  We sent notice of the delinquency to the consumer at the address they confirmed on 2/8/24. The consumer has made no request for back up.  We have now generated an itemization to the consumer.   It will show their personal balance due that is their responsibility after their insurance paid.  It will be redundant as the consumer has already had this information provide to them by our client and their insurance company.         

  Customer response

  03/13/2024

  
  Complaint: 21400123
  
  I am rejecting this response because: I have still not received anything in writing.  They claimed to have sent me a letter on 2/8/2024.

  I will close this out once I get back up from the vendor.  I don't pay people just because they say they received a medical bill.

  I was making payments to the original vendor, monthly.  If they are taking it over, I need the information they claimed to have sent.

  Please resend a detailed letter or email to me.

  
  
  
  
  Regards,
  
  ******************

  Business response

  03/17/2024

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The consumer claims not to have received anything in writing.  They would not have received our second letter sent 3/8/24 as they made this statement on 3/7/24.  We have now sent the consumer correspondence on 2/8/24 and 3/8/24 to their confirmed address.   The letter of 3/8/24 contains detailed information showing the personal pay portion due our client after insurance payment.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Remex is claiming that I owe for dental services that were paid for by my insurance company. I have tried disputing their claim with no avail. I do not own any money to the dentist and I don't know why they have put derogatory information on my credit report. If you are claiming that someone owes something you need to provide proof. I believe every complaint that is on here and I see that the first thing you do is claim that the person submitting the claim is wrong however your company is the one buying debt from people so you can harass people into paying money they do not owe.

  Business response

  10/19/2023

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  As a point of information, at no point in time has the consumer contacted us to discuss or resolve this matter.  They have chosen to contact us via 3rd party intermediaries.   They claim that a 3rd party has paid their balance. We would assist the consumer in investigating the matter upon provision of the alleged third party payment details such as an Explanation of Benefits from an insurance carrier.   They have asked for correction of a credit report.  Upon proof of payment an account adjustment would be made and reported to ***********.   The consumer may contact us directly for assistance in resolving the matter in a way mutually acceptable to the consumer and our client.  

• Initial Complaint

  09/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company called me stating I owe them money I have never done business with this company I asked them to send out invoice them became very disrespectful and refuse to send out bill.

  Business response

  10/09/2023

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumer’s concern.  Remex reviewed the consumer’s submission.  The consumer states their belief they not owe Remex, Inc. money.  This is a factual statement as the consumer is indebted to our client not to Remex, Inc.   The consumer purports that they requested an invoice, that they were refused, and that they were treated with disrespect.  As to the invoice request consumer has been previously been sent documentation on multiple occasions by Remex.  The have now asked for no contact with is contradiction of their request for an invoice.  They may rescind their request for no contact if they desire further contact.   It is curious that the consumer makes a statement that they were treated disrespectfully, which is in fact the opposite of the interaction with the consumer.  The consumer has had multiple conversations with Remex regarding their account, all conducted professionally.   In the consumer’s most recent conversation with Remex the consumer used foul and abusive language with our representative, not in keeping with traditional common discourse.    

  Customer response

  10/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: I don't know who they are and have never done business with this company.
  
  
  
  Regards,
  ******* ******

  Business response

  11/01/2023

  As outlined in our initial response, the consumer has had contact with our company on multiple occasions so would likely be aware of who we are.  Also as previously indicated, the consumer is a customer of our client and has therefore had business interactions with our client, and subsequently with us.  We invite the consumer to contact us for further assistance.   

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called looking for someone that does not live here

  Business response

  09/29/2023

  Remex is in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know about the consumers concern.  Remex reviewed the consumers submission.  The requested adjustment was made in our records per information provided by the consumer prior to filing of this complaint.  

• Initial Complaint

  08/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I got a call this morning at 8:53am from phone number ************. The person whose name I didn't catch claimed to be a debt collector for ******** Diagnostics. I asked him the name of the company he worked for and he refused to anwser. He just tried to verify my name and address. I told him I wouldn't give him any information without being told the name of the company he worked for. He abruptly disconnected the call.

  Business response

  08/22/2023

  The consumers characterization of her contact with Remex,Inc. is inaccurate.  The consumer may contact Remex to resolve the matter in a manner mutually acceptable to the consumer and our client.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing in response to correspondence I received from you bearing the date July 5,2023 regarding an alleged account with an alleged reference number of 3063646.First, your information is incorrect and therefore, I as the consumer dispute this debt and demand that you, the debt collector, provide validation under this section of the Fair Debt Collection Practices Act. This is not my debt, and the amount is wrong. I am requesting validation of this alleged debt. If you do not provide full validation of this alleged debt, I will have no choice but to file suit against Remex for violations of the Fair Credit Reporting Act.Next, this shall serve as your one and only written notice that you do not have my consent to communicate with me, the consumer, in connection with the collection of any debt at any time. There is no convenient time for you to call me. Further, I am not allowed to receive phone calls at work. If you call me at home or at work, I will have no choice but to file suit against Remex for violating the Fair Debt Collection Practices Act.Thank you for your time and attention to this matter

  Business response

  07/20/2023

  We are in receipt of the Customers Statement of the Problem you have passed on from the consumer.   

  Customer response

  07/20/2023

  
  Complaint: 20333600
  
  I am rejecting this response because: this does not constitute validation of the alleged debt. Remex has failed to comply with the law thus far.
  
  
  
  Regards,
  
  *****************************

  Business response

  08/04/2023

  We are in receipt of the Response you have passed on from the consumer.  
  

  Customer response

  08/07/2023

  
  Complaint: 20333600
  
  I am rejecting this response because: they have not validated the debt nor have they assured me that they will not contact me via telephone. Since you chose not to validate, be advised that if you make any further attempts to collect on this alleged "debt," I will have no choice but to *** you in Federal Court. 
  
  
  
  Regards,
  
  *****************************

  Business response

  08/22/2023

  We are in receipt of the response you have passed on from the consumer.  

  Customer response

  08/23/2023

  
  Complaint: 20333600
  
  I am rejecting this response because: this does not validate the alleged debt as the Fair Debt Collection Practices Act. Accordingly, you will cease collection efforts until such time as you validate the alleged debt, or I will file suit against you. 
  
  
  Regards,
  
  *****************************

  Business response

  09/07/2023

  We are in receipt of the Response you have passed on from the consumer.  

  Business response

  09/14/2023

  We are in receipt of the Response you have passed on from the consumer. 

  Business response

  09/20/2023

  Thank you for letting us know of the consumers concern.  Remex has reviewed the complaint.   Regulatory guidelines inform our responses to BBB communications.   In this particular complaint the consumer is asking for communication in conflict with the indication that they require discontinuance of communication.   The consumer has presented to the BBB a complaint that is substantively replication of a letter sent to Remex, Inc. The consumer expresses a statement with no context alleging information is incorrect, a validation request, and a request to cease communication.  The desire to have communication cease is in direct conflict with a request to receive communication regarding validation of the debt; and the consumer continues to communicate.   Remex,Inc. is interested in assisting the consumer and our client.  The consumer may give permission to receive validation of the debt in order to assist with resolution of the matter.  

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On August 1, 2019, REMEX *** charged me an amount of $262. I dont know REMEX *** and I have no contract with them.

  Business response

  03/02/2023

  Remex is in receipt of information from you regarding the above referenced complaint number, our account number *******.  Thank you for passing on it on.  As a point of information the consumer is not a client of ours, they are communicating regarding a collection account. We have reviewed the information provided which appears not to be a complaint but a request.  The consumer desires Correction to a credit report.  We have investigated the matter which is related to an account placed for collection by our client on 11/24/21.   The information on the credit report is accurate and reflects a balance due after insurance payment.  We sent correspondence to them on 8/02/19 and a telephone message lwas eft for them on 8/27/19.  The consumer may contact us at ************ for a resolution that is satisfactory to them and our client.    

  Customer response

  03/02/2023

  
  Complaint: 19423044
  
  I am rejecting this response because:I dont know Remex and I have not signed any contract with Remex. 
  Remex havent offered me any services nor goods. I dont owe them. if Remex have any proof of me having any contract with them, they should kindly provide it. I dont owe them and they should kindly erase my name from their files and all the credit bureaux. Thank you. 
  
  
  Regards,
  
  **********************************

• Initial Complaint

  01/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  REMEX INC MEDICAL DEBT COLLECTION in the amount of $600 Original creditor is ** ******* ******* ** ****** ****** on August 26, 2022. I never received any documentation or written notice regarding this debt collection. I found about it today when it showed up on my credit report. This is adversely affecting the interest rate on my student loans - I had a near perfect credit score of 771 with FICO that is being damaged by this unlawful collection. They did not fulfill their legal obligation to notify me in writing before marking the collection on my credit report. I immediately disputed the charge with ******* and *********** When I called them to find out more and request an itemized bill or any form of written documentation, they claimed they had already sent it in September 2022. Patrice of Remex Inc was extremely rude and accused me of lying. I am also filing a complaint with the BBB. I dispute this charge in full it is unlawful, unprofessional, unwarranted and disgraceful. My credit score is essential for me as a young student looking to enter the industry and this is damaging my financial future. Thank you for your help.

  Business response

  01/30/2023

  Remex is in receipt of information from you regarding the above referenced complaint number.  Remex strives to provide assistance to all those with whom it comes into contact, and is sorry that the consumer believes their interaction with Remex’s representative was not to their expectation.  However, Remex respectfully disagrees with the consumer’s characterization of the collection as “unlawful.”  Remex sent the consumer an initial notice on September 1, 2022, at the time the account was placed in its office by its client.  Remex did not receive a mail return.  Moreover, Remex sent the consumer written correspondence on October 20, 2022, and on January 23, 2023.  The consumer may contact Remex to discuss the ways Remex may assist the consumer in a manner that is satisfactory to the consumer and Remex’s client, or to provide Remex with additional information to warrant a reinvestigation into this matter.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Remex is reporting to the credit bureau that there's a $901 bill which they claim is a doctor's ***** When I asked them to provide an original bill from their client, they've sent me a fictitious bill, with a fictious address on the letter head of a busines that doesn't exist. When I've asked them who is their client, they said ********************************. I've looked him up on ******* and realized he is an employee of ******************. He is not aware of the bill, and there was no one to contact regarding the accusation. When I've contacted Remex, I spoke with a **** who claimed to be the supervisor. He was very unprofessional, kept mocking me, and eventually placed me on hold indefinitely, until 15 minutes after being on hold, a message came up saying that no one is available to take your call, and the call was ended. This has been a horrible experience.

  Business response

  10/13/2022

  Remex is in receipt of information from you regarding the above referenced complaint number.  Remex requests the consumers explicit permission to release information to you and for Remex to provide a substantive response, due to the nature of our relationship with the consumer who is not a Remex client.   Please either obtain the appropriate release or refer them to our office to provide the appropriate authorization.

  Customer response

  10/13/2022

  
  Complaint: 18160498
  
  I am rejecting this response because it doesn't address the issue at hand. 
  
  
  
  Regards,
  
  *******************************

  Business response

  10/21/2022

  Remex is in receipt of information from you regarding the above referenced complaint number.  As stated in our initial response, Remex requests the consumers explicit permission to (1) release information to the Better Business Bureau and (2) provide a substantive response, due to the nature of our relationship with the consumer who is not a Remex client.   Please either obtain the appropriate release or refer them to our office to provide the appropriate authorization.

  Customer response

  10/24/2022

  
  Complaint: 18160498
  
  I am rejecting this response because. Are you saying that in order to file a complaint about a private agency's horrible practices, I have to sign a personal medical release record form to you?. 
  
  
  
  Regards,
  
  *******************************

  Business response

  10/27/2022

  We are in receipt of your email dated October 25, 2022, in which you provide the consumers consent to communicate with the BBB with regard to the debt and other matters asserted in complaint number 18160498.  The crux of the consumers complaint is they contend they were provided a fictitious bill and were not satisfied with their interaction with Remex.

  As a preliminary matter, following an extended period of investigating and communicating with this consumer and our client regarding this matter, Remexs client ultimately decided to close the consumers account in Remexs office.  They chose to do so despite the fact that the client maintains its position that the account remained due and unpaid despite the various assertions raised by the consumer on this and other platforms.  The consumer was recently sent correspondence in regard to the accounts removal from Remexs office by its client.  With respect to the complaint, the consumer correctly points out that Remexs client placed an unpaid account in Remexs office for collection from the consumer.  However, the consumer contention that they were provided a fictitious bill with a fictitious address is patently false.   The consumer appears to be conflating the facts that (1) the physician was in private practice at the time the consumer incurred the debt and located at a different address (the name and address of which were identified on the bill) with the fact that  (2) he presently works for a hospital, at a different address.  The contention that the bill was fictitious is further belied by the fact that the consumer was previously aware of the outstanding obligation, and at one point acknowledged it was due.   The consumers attorney communicated with Remexs office in February and March of 2021, at which time there was discussion of a payment plan to resolve the account (which was never consummated by the consumer).  The consumer thereafter contacted Remex in September of 2022 and advised Remex that they should not be responsible for the account because he was eligible for the ********** ************* Assistance Program (************).  Remex investigated the matter with its clients office, who verified the balance remained outstanding.  As was  explained to the consumer previously, ************ refers to hospital charges only and does not pertain to physician services.   Our client provided Remex with the documentation (the bill), which was sent to the consumer in the same form as received by its client.  The statement contained the name of the physician and their address at the time the services were rendered, among other information.  The bill was not fictitious; it was an accurate statement identifying the creditors name and address at the time the services were rendered to the consumer.  The consumer also contends in the complaint that there was no one to contact at Remexs client with regard to the outstanding debt.  However, according to the office of Remexs client the consumer spoke to them directly and directed the same questions to Remexs client that they were presenting to Remex.  According to the office of Remexs client they explained to them on more than one occasion that the current location and employment of the physician has no bearing on whether the account balance was still due.  Finally, with respect to the consumers assertions regarding his experience with this office,  Remex, Inc. is a collection agency, servicing clients that place accounts in its office for collection.  At all times Remex seeks to fulfill its core function with the utmost of care, to provide quality service to its clients while maintaining the standards and practices required to compassionately engage consumers and resolve unpaid debt obligations.  The purpose of Remexs engagement with consumers is always to seek outcomes that are satisfactory to both its clients and the consumers with whom it comes into contact.  The consumer believes their experience fell below that standard in this instance.  Nevertheless, while any individual regardless of whether they are a client of Remex or not has the ability to submit a complaint or review about Remex on this platform (or both in this consumers instance), consideration must be given to the fact that competing interests among Remexs clients and the consumers from whom they seek payment creates potential for misdirected animosity towards Remex.  Remex expended a significant amount of time and resources investigating the consumers contentions (each of which were refuted by Remexs client) and responding to the consumers submissions on this and other platforms, while ultimately receiving no pecuniary benefit since Remexs client determined they would write off the balance despite being owed.
  

   

  Customer response

  10/27/2022

  
  Complaint: 18160498
  
  I am rejecting this response because this matter has been resolved with the source. 
  
  
  
  Regards,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩