ComplaintsforRemex, Inc.

Collections Agencies

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
01/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
REMEX INC MEDICAL DEBT COLLECTION in the amount of $600 Original creditor is ** ******* ******* ** ****** ****** on August 26, 2022. I never received any documentation or written notice regarding this debt collection. I found about it today when it showed up on my credit report. This is adversely affecting the interest rate on my student loans - I had a near perfect credit score of 771 with FICO that is being damaged by this unlawful collection. They did not fulfill their legal obligation to notify me in writing before marking the collection on my credit report. I immediately disputed the charge with ******* and *********** When I called them to find out more and request an itemized bill or any form of written documentation, they claimed they had already sent it in September 2022. Patrice of Remex Inc was extremely rude and accused me of lying. I am also filing a complaint with the BBB. I dispute this charge in full it is unlawful, unprofessional, unwarranted and disgraceful. My credit score is essential for me as a young student looking to enter the industry and this is damaging my financial future. Thank you for your help.
Business response
01/30/2023
Remex is in receipt of information from you regarding the above referenced complaint number. Remex strives to provide assistance to all those with whom it comes into contact, and is sorry that the consumer believes their interaction with Remex’s representative was not to their expectation. However, Remex respectfully disagrees with the consumer’s characterization of the collection as “unlawful.” Remex sent the consumer an initial notice on September 1, 2022, at the time the account was placed in its office by its client. Remex did not receive a mail return. Moreover, Remex sent the consumer written correspondence on October 20, 2022, and on January 23, 2023. The consumer may contact Remex to discuss the ways Remex may assist the consumer in a manner that is satisfactory to the consumer and Remex’s client, or to provide Remex with additional information to warrant a reinvestigation into this matter.
Initial Complaint
10/03/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Remex is reporting to the credit bureau that there's a $901 bill which they claim is a doctor's ***** When I asked them to provide an original bill from their client, they've sent me a fictitious bill, with a fictious address on the letter head of a busines that doesn't exist. When I've asked them who is their client, they said ********************************. I've looked him up on ******* and realized he is an employee of ******************. He is not aware of the bill, and there was no one to contact regarding the accusation. When I've contacted Remex, I spoke with a **** who claimed to be the supervisor. He was very unprofessional, kept mocking me, and eventually placed me on hold indefinitely, until 15 minutes after being on hold, a message came up saying that no one is available to take your call, and the call was ended. This has been a horrible experience.
Business response
10/13/2022
Remex is in receipt of information from you regarding the above referenced complaint number. Remex requests the consumers explicit permission to release information to you and for Remex to provide a substantive response, due to the nature of our relationship with the consumer who is not a Remex client.   Please either obtain the appropriate release or refer them to our office to provide the appropriate authorization.
Customer response
10/13/2022

Complaint: 18160498

I am rejecting this response because it doesn't address the issue at hand.

Regards,

*******************************
Business response
10/21/2022
Remex is in receipt of information from you regarding the above referenced complaint number. As stated in our initial response, Remex requests the consumers explicit permission to (1) release information to the Better Business Bureau and (2) provide a substantive response, due to the nature of our relationship with the consumer who is not a Remex client.   Please either obtain the appropriate release or refer them to our office to provide the appropriate authorization.
Customer response
10/24/2022

Complaint: 18160498

I am rejecting this response because. Are you saying that in order to file a complaint about a private agency's horrible practices, I have to sign a personal medical release record form to you?.

Regards,

*******************************
Business response
10/27/2022
We are in receipt of your email dated October 25, 2022, in which you provide the consumers consent to communicate with the BBB with regard to the debt and other matters asserted in complaint number 18160498. The crux of the consumers complaint is they contend they were provided a fictitious bill and were not satisfied with their interaction with Remex.

As a preliminary matter, following an extended period of investigating and communicating with this consumer and our client regarding this matter, Remexs client ultimately decided to close the consumers account in Remexs office. They chose to do so despite the fact that the client maintains its position that the account remained due and unpaid despite the various assertions raised by the consumer on this and other platforms. The consumer was recently sent correspondence in regard to the accounts removal from Remexs office by its client. With respect to the complaint, the consumer correctly points out that Remexs client placed an unpaid account in Remexs office for collection from the consumer. However, the consumer contention that they were provided a fictitious bill with a fictitious address is patently false. The consumer appears to be conflating the facts that (1) the physician was in private practice at the time the consumer incurred the debt and located at a different address (the name and address of which were identified on the bill) with the fact that (2) he presently works for a hospital, at a different address. The contention that the bill was fictitious is further belied by the fact that the consumer was previously aware of the outstanding obligation, and at one point acknowledged it was due.   The consumers attorney communicated with Remexs office in February and March of 2021, at which time there was discussion of a payment plan to resolve the account (which was never consummated by the consumer). The consumer thereafter contacted Remex in September of 2022 and advised Remex that they should not be responsible for the account because he was eligible for the ********** ************* Assistance Program (************). Remex investigated the matter with its clients office, who verified the balance remained outstanding. As was explained to the consumer previously, ************ refers to hospital charges only and does not pertain to physician services. Our client provided Remex with the documentation (the bill), which was sent to the consumer in the same form as received by its client. The statement contained the name of the physician and their address at the time the services were rendered, among other information. The bill was not fictitious; it was an accurate statement identifying the creditors name and address at the time the services were rendered to the consumer. The consumer also contends in the complaint that there was no one to contact at Remexs client with regard to the outstanding debt. However, according to the office of Remexs client the consumer spoke to them directly and directed the same questions to Remexs client that they were presenting to Remex. According to the office of Remexs client they explained to them on more than one occasion that the current location and employment of the physician has no bearing on whether the account balance was still due. Finally, with respect to the consumers assertions regarding his experience with this office, Remex, Inc. is a collection agency, servicing clients that place accounts in its office for collection. At all times Remex seeks to fulfill its core function with the utmost of care, to provide quality service to its clients while maintaining the standards and practices required to compassionately engage consumers and resolve unpaid debt obligations. The purpose of Remexs engagement with consumers is always to seek outcomes that are satisfactory to both its clients and the consumers with whom it comes into contact. The consumer believes their experience fell below that standard in this instance. Nevertheless, while any individual regardless of whether they are a client of Remex or not has the ability to submit a complaint or review about Remex on this platform (or both in this consumers instance), consideration must be given to the fact that competing interests among Remexs clients and the consumers from whom they seek payment creates potential for misdirected animosity towards Remex. Remex expended a significant amount of time and resources investigating the consumers contentions (each of which were refuted by Remexs client) and responding to the consumers submissions on this and other platforms, while ultimately receiving no pecuniary benefit since Remexs client determined they would write off the balance despite being owed.

Customer response
10/27/2022

Complaint: 18160498

I am rejecting this response because this matter has been resolved with the source.

Regards,

*******************************
Initial Complaint
09/26/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am trying to settle a debt. I was unemployed for a while. I did not want to get sick or injured. I called them to be able to negotiate the price to pay to settle it. I also spoke to the original debt owner and I was told tgat I could negotiate it with Remex but they refused. Its affecting my credit and the ability to be able to get what I need to continue to make a living.
Business response
10/05/2022
Remex is in receipt of information from you regarding the above referenced complaint number.
Remex requests the consumers explicit permission to release information to you and for Remex to provide a substantive response, due to the nature of our relationship with the consumer who is not a Remex client. Please either obtain the appropriate release or refer them to our office to provide the appropriate authorization.
Initial Complaint
09/22/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Their is A collection account on my credit report from *********. I contacted them and they said that they have nothing on file for me! This is a violation of my rights under the ***** and FCRA. I am trying to purchase a home and this is hurting my chances and no record of anything can be found. You don't understand how frustrating that is! The credit bureaus are not doing the proper due diligence in reporting these accounts on peoples credits! I am seeking the immediate removal of this account from my credit report with ********* account #*******.
Business response
09/30/2022
Remex is in receipt of information from you regarding the above referenced complaint number.
Remex requests the consumers explicit permission to release information to you and for Remex to provide a substantive response, due to the nature of our relationship with the consumer who is not a Remex client. Please either obtain the appropriate release or refer them to our office to provide the appropriate authorization.
Initial Complaint
08/18/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Remex filed a collection for 160. I have no known outstanding bills. This has caused my credit score of 800 to go down to 660. I demand they immediately reverse this on my credit report as I have zero bills from them!
Business response
08/24/2022
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers submission. Remex sent the consumer a notice when its client placed the account in Remexs office in October of 2016, which is in a non-descript envelope for the consumers privacy. Nevertheless, subsequent to this submission,the consumer contacted Remex directly and after some explanation, and as a result, Remex believes this matter is now resolved in a manner that is satisfactory to the consumer and Remexs client. The consumer may contact Remex if they should have any further questions.
Initial Complaint
07/27/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
REMEX continues call and send letters to my home. I've spoken to them in the past and told them I am not responsible for whatever debt they claim to have under my name. I asked them over a year or so ago to send me copies of the original documents with my origianl signature to prove that this debt is supposedly mine. They never sent me any of the requested documents and stopped reaching out to me for a while but they started again and now these collections are on my credit report. If they can not provide me the requested documents proving there claims are true then they should not be able to try and contact me for debt that isn't even mine to pay. If anyone could please assist me on this matter I would appreciate it.
Business response
08/05/2022
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers submission. Remex does not have any record of this consumer communicating with Remex prior to this submission, despite the statements within the complaint with regard to prior contact. Remex will notate the consumers dispute, and send the consumer information to assist them in understanding the nature of and basis for the accounts placed in Remexs office by its client. The consumer may contact Remex directly either before or after receiving the information to discuss the ways in which Remex may assist the consumer in a manner satisfactory to the consumer and Remexs client, or to provide additional information that would warrant a reinvestigation into this matter.
Customer response
08/15/2022

Complaint: 17630267

I am rejecting this response because they have not attempted to reach out to me and resolve this issue as stated in there response.

Regards,

*********************************
Business response
08/24/2022
Remex is in receipt of additional information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern. Remex reviewed the consumers second submission. Remex sent the consumer information pertaining to an account placed in this office by its client. Remex correspondence comes in a non-descript envelope for the consumers privacy. As indicated previously, the consumer may contact Remex directly discuss the ways in which Remex may assist the consumer in a manner satisfactory to the consumer and Remexs client.
Initial Complaint
06/12/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
REMEX *** is reporting an alleged debt of $1203.00.REMEX *** is claiming delinquent account has been open on/around May 18th 2018.REMEX *** has referred to alleged account as 208970X. REMEX *** is reporting debt fraudulently. REMEX *** has threatened and has negatively affected consumers credit reports fraudulently reporting delinquency.Consumer cannot maintain economic stability because of this fraud/identity theft.Consumer is under emotional and mental distress due to REMEX *** fraud/identity theft.REMEX *** cannot adequately verify alleged debt.Consumer has no contract or obligation with REMEX ***.Consumer has no knowledge of any alleged debt with REMEX *** furthermore the consumer does not consent to any contract with REMEX ***.NUNC PRO TUNC ESTOPPEL AT LAW ALL RIGHTS RESERVED ALL RIGHTS NOT MENTIONED HEREIN RESERVED.12 CFR ******* , 28 U.S. Code **** , 15 U.S. Code **** , 15 U.S. Code **** , 12 CFR **** , UCC *****
Business response
06/22/2022
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern.
Remex reviewed the consumers submission. The consumer references an account placed in Remexs office by its client. The consumer states without any factual predicate that Remex is reporting the debt fraudulently, cannot adequately verify the account, and that the consumer does not have a contract with Remex. First, there is no basis for the consumer to accuse Remex of any wrongdoing, which Remex vehemently but respectfully denies. Remex does not have any record of receiving any correspondence directly from this consumer. Second, In February of 2022, Remex sent the consumer information that would assist them in understanding the nature of and basis for the charges that gave rise to the account, in response to inquiries received from a third-party intermediary. The consumer may contact Remex to discuss the ways in which Remex may assist the consumer in a manner that is satisfactory to the consumer and Remexs client, or to provide additional information that would warrant a reinvestigation into this matter. Remex will also send the consumer information that will assist them in the event they continue to believe the account is the result of identity theft. Finally, the consumer would not be expected to have a contract with Remex, and accordingly the contention is not germane to this within matter or account balance due Remexs client.
Customer response
06/22/2022

Complaint: 17417757

I am rejecting this response because:
Consumer has no contract with REMEX.
Consumer has never contracted with/for REMEX for products/services.
Consumer reserves their rights and does not wish to be further contacted by REMEX wether through electronic communications or otherwise.

ALL RIGHTS RESERVED ALL RIGHTS NOT MENTIONED HEREIN RESERVED NUNC PRO TUNC ESTOPPEL AT LAW

Regards,

*****************************
Business response
07/01/2022
Remex is in receipt of additional information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers additional concern.
Remex reviewed the consumers additional submission. The consumer indicates that they do not want to be contacted by Remex. Accordingly, Remex provides this submission for the limited purpose of satisfying the Better Business Bureaus request for a response, and reiterates what was stated in Remexs initial response.
Initial Complaint
05/20/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction: prior to Dec 2020 Date assigned May 03, 2021 Account ending in XXXXX67 Account information not properly verified.Ferpa required
Business response
05/27/2022
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern.
The consumer filed a previous complaint dated May 4, 2022 (see ********), stating that they unsuccessfully tried to contact Remex to negotiate payment for dispute. As stated previously Remex does not have any record of direct communication from this consumer (although it received an inquiry recently via a third party intermediary). After that matter was closed without a consumer response, the consumer has submitted this new complaint. There is some information contained within the complaint, presumably received by the consumer from reviewing their credit report. The consumer then states account information not properly verified. It is not clear why the consumer believes the account was not properly verified, nor does the consumer provide the context in which they use the term, but Remex communicated with its client and has verified that the account balance remains outstanding. Finally, the consumer states Ferparequired, but it is not clear how that statement is germane to this matter. Remex has sent the consumer information to assist them in understanding the nature of and basis for the charges that gave rise to the account placed in Remexs office by its client. As stated previously, the consumer may contact Remex directly, either before or after receipt of that information, to discuss the ways in which Remex may assist in resolving this matter in a manner that is satisfactory to the consumer and Remexs client, or to provide any additional information that would warrant a reinvestigation into this matter.
Initial Complaint
05/04/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 5/4/2022 received a collection letter from Remex, Inc.that according to them I owe to ************** OPEN UPRIGHT MRI the sum if $80.35! From services rendered on 8/14/2021 which I called on 8/2021 when I received the 1st **** and was told I Did NOT owe a cent!! The insurance I had then (Aetna) had taken care of it! I also called Aetna then to verify and I owed NOTING!!! Out of thin air I was getting this suspicious looking **** which I ignored...now I'm being told my credit which is clean!! Will b damage?I think NOT!!! Im No fool!! I will take this to court needed be!! I hope You can help me resolve this matter. Thanks!
Business response
05/11/2022
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know about the consumers concern.
Remex reviewed the consumers submission. The consumer received a letter from Remex - apparently the same day they submitted this complaint - in connection with an account placed in Remexs office by its client. The consumer contends they were advised by Remexs client - prior to the placement of the account in Remexs office - that the consumers insurance company paid the outstanding obligation. The consumer also contends they were told their credit would be impacted. First, Remex does not have any record of any communication with this consumer, with the exception that the consumer received the initial letter from Remex. Accordingly, it is not clear who the consumer spoke to about an impact to credit, but it was not Remex. Secondly, Remex has notated the consumers dispute, investigated with its client, and verified that there appears to be a remaining balance after the consumers insurance company made payment to Remexs client, and after appropriate adjustments were made. Remex is constrained to send the consumer information that will assist them in understanding the disposition of the claim due to their request in this complaint that they have no further contact from Remex. However, the consumer may contact Remex to discuss this matter, or if they would like additional information. The consumer may also provide to Remex any additional information that will assist Remex in undertaking a reinvestigation into the matter of the account balance.
Initial Complaint
03/03/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently noticed this account on my report as per TransUnion account 242211X. Unfortunately due to financial burden, ***** and my COPD illness which the original creditor is aware (medical condition is on file). At the moment I'm unable to pay the amount the creditor states that I owe. I always made my payments at the office and hundreds of dollars for the services received. I'm asking if REMEX can assist and ***** a good will deletion on all credit bureus due to hardship. This collection will make it difficult to assist my son with his education. I'm trying to get approved for a parent loan so that my son can continue his education this collection has paused his education at the moment. With this collection account on my report it will be difficult to be approved or get a low interest rate. This account as per records first deliquency is Sept 9, 2016 and was added to my credit report on Oct. 2020 in the midst of the ***** pandemic. Its my understanding under ** laws this account is nearing the statute of limitations at the 6th year of the first delinquency thus becoming time-barred debt. I would appreciate if I can get a goodwill delention and this account removed from my credit report. I'm grateful for the time and assistance.
Business response
03/10/2022
Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know of the consumers inquiry.
As a preliminary matter, the consumer does not contend any wrongdoing or raise any grievance with respect to Remexs handling of this account. In fact, Remex has not received any communication from this consumer since its client placed the account in Remexs office for collection. Remex strives to assist all those with whom it comes into contact within the confines of its responsibility to its client, and understands that each individuals circumstances are unique. Remex respectfully requests that the consumer contact Remex directly to discuss the ways in which Remex may assist the consumer in a manner that is satisfactory to the consumer and Remexs client, as opposed to using a third party intermediary.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforRemex, Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary