ComplaintsforSGS Consulting LLC

• Initial Complaint

  08/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The last 3 months SGS Consulting has been calling my phone numerous times per day offering me a supposedly job. I have asked them numerous times not to call as well as I blocked the numbers. The calls continue despite me repeatedly asking not to call my number. I have spoken to a Lawyer, hoowever I was tols these calls are live and not pre recorded so the Lawyer is unable to help

  Business response

  08/13/2024

  Thank you for your review. All feedback is important to us and were sorry to hear youve had such a frustrating experience.
  SGS Consulting takes feedback seriously, and we strive to maintain the highest standards.
  
  Please know that we are taking immediate action to address this issue and ensure that your contact information is removed from all our systems.
  Your experience does not reflect the standards we aim to uphold, and we are dedicated to resolving this matter promptly.
  
  Thank you for your patience, and please contact us directly at ***************************** if you have any further concerns or need additional assistance.
  For any opportunities in future please reach out to us at ***************************
  

  SGS Consulting

  Customer response

  08/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ************************************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This recruiting company has been calling me for MONTHS, and for the same amount of time I have been telling them to stop calling, that I wasn't interested in their services, and to remove my name and number form their files. Neither has happened- they continually call DAILY, sometimes TWICE a day (calling in the evening). They have emailed me and I requested to be unsubscribed- which they did. But they continue to call and text- I also tell them via text to stop communication to no avail. I tell them that I feel harassed by them, and even asked to speak with manager, and just now AGAIN I got a call from them. I just want them to respect my wishes and stop calling/texting.

  Business response

  08/12/2024

  Thank you for your review. All feedback is important to us, and were sorry to hear youve had such a frustrating experience.
  SGS Consulting takes feedback seriously, and we strive to maintain the highest standards.
  
  Please know that we are taking immediate action to address this issue and ensure that your contact information is removed from all our systems.
  Your experience does not reflect the standards we aim to uphold,and we are dedicated to resolving this matter promptly.
  
  Thank you for your patience, and please contact us directly at *************************** if you have any further concerns or need additional assistance.
  For any opportunities in the future, please reach out to us at *****************************.
  
  SGS Consulting

• Initial Complaint

  08/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company asked for some really personal things all in the name of a background check, they wanted my year wages and is now asking for a bank statement, I was really interested in working the job they offered but this is more than I ever had to do for a background check.

  Business response

  09/05/2023

  Hello Philips,
  We apologize for experience you may have had, but we would like to address the concerns you raised in your review.
  SGS Consulting takes feedback seriously, and we strive to maintain the highest standards in our recruitment process.
  We assure you that SGS Consulting is a legitimate staffing and recruitment firm with a strong track record in this industry.
  As per your review, you had a conversation with one of our employees regarding the verification of documents and she was following the flowchart of questions for the required documents.
  The required document which was asked regarding salary and bank details were based on required documents for employment checks.
  
  From now, please communicate through our verified email for future communication and procedures.
  
  Once again, we apologize for any frustration or inconvenience you may have experienced. We take your feedback seriously and will use it to improve our processes. If you have any further concerns or would like to provide additional information, please feel free to reach us at *****************************.
  Thank you for bringing this matter to our attention.
  Regards,
  SGS Consulting 

• Initial Complaint

  08/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  SGS will not stop calling as I’ve made multiple attempts to get them to stop calling me. I’m not longer a traveling nurse and have never filled out anything for them to contact me. I don’t know how they got my information. But I’ve talked to them, the callers supervisor and text. They all say they’ll stop calling and take me off the list but I’m still getting calls!

  Business response

  08/12/2023

  Hello *******
  We would like to sincerely apologize for the inconvenience you have experienced with our company, SGS Consulting. We understand the frustration caused by the multiple contacts you have received despite your explicit requests to cease contact. Please accept our apologies.
   At SGS Consulting, we prioritize respectful and professional communication with our clients, and we regret that we have fallen short of meeting those standards in your case. We take your concerns regarding this complaint very seriously.
  We genuinely want to make amends for the inconvenience caused, find a satisfactory resolution for you, and update our data with your provided information. 
  Once again, we apologize for any distress this situation has caused, and we appreciate your understanding and cooperation as we work to resolve this matter promptly.
  
  Sincerely,
  SGS Consulting

  Customer response

  08/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Regards,
  ****** ******

  Customer response

  02/22/2024

  
  Complaint: 20451263
  
  I am rejecting this response because: I have already filed with you all about this company. And about the harassing phone calls to get a travel nursing position from me but now theyre starting to call me again.
  
  
  
  Regards,
  
  *************************

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've asked so many times to be removed from their database, as I never gave them my information, but rather they took it from another website. they call me multiples times a day for the last month.I have told them I do not consent to further contact and they are not obliging

  Business response

  08/18/2023

  Hello,
  We would like to sincerely apologize for the inconvenience you have experienced with our company, SGS Consulting.
  We understand the frustration caused by the multiple contacts you have received despite your explicit requests to cease contact.
  We genuinely want to make amends for the inconvenience caused and find a satisfactory resolution for you and update our database.
  
  For any query, Please reach out to us directly at *****************************
  
  Once again, we apologize for any distress this situation has caused, and we appreciate your understanding and cooperation as we work to resolve this matter promptly.
  
  Sincerely,
  SGS Consulting
  

• Initial Complaint

  05/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This consulting company has been harassing me calling me over the last 3 days about 6-7 times, emailed me 5-6 times, and texted me 3-4 times. I block their number and they call from a different number. I told them to stop calling me via both text and email. I just want them to stop harassing me.

  Business response

  07/30/2023

  We sincerely apologize for any inconvenience you have experienced because of our recent communication attempts. At SGS Consulting, we prioritize providing exceptional service and maintaining the utmost respect for our clients' preferences.
  
  We have thoroughly reviewed our records and identified the issue you raised regarding the frequency and persistence of our contact attempts. Rest assured, we take this matter seriously and have taken immediate steps to rectify the situation.
  
  Our team has updated our internal communication protocols to ensure that you will no longer receive any further calls, emails, or text messages from our company. Your contact information has been added to our internal Do Not Contact list, which will prevent any future outreach.
  
  Please accept our sincere apologies for any distress or inconvenience caused by our previous interactions. We value your feedback and take it as an opportunity to improve our practices and ensure a better experience for all our clients.
  
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.
  
  Sincerely,
  SGS Consulting

• Initial Complaint

  03/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  This company has taken my rsum from a Job App when I was applying to Registered Nurse jobs last year and has been sending it out to others. I am an RN and I get multiple harassing phone calls per day about fake RN jobs that they are offering. I removed my resume from *********** in July 2022 however, this company is relentless. Nurses should not be getting scammed. They should not have access to resumes in which the applicant has not applied. This should be illegal to take healthcare workers resumes and harass them about fake jobs. I want this to stop.

  Business response

  03/14/2023

  ****,

  We have not submitted your profile in any of the job boards or Apps. I am not sure who is reaching out to you. I checked with my team they haven't submitted your profile to any clients.

   

  ***********************

  Customer response

  03/15/2023

  
  Complaint: 19535006
  
  I am rejecting this response because:
  
  They did not accept responsibility for their actions and denied making repeated phone calls that I have proof they made. All phone calls have now stopped, however, nobody should have to make a BBB claim to make harassing phone calls stop.
  
  Regards,
  
  *************************

• Initial Complaint

  12/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  This company has sent out my resume to other companies and as a result, these other companies and this one keeps sending me excessive calls, texts, and emails daily. I have repeatedly told them and the other companies to remove me from their database. I never consented to them passing on my resume to these companies and I am highly upset. I know for a fact that they sent my resume to these companies because I have NEVER applied to any of them and I started getting all these excessive calls, texts, and emails after speaking with someone in SGS consulting. Also, I did not like my experience with this company. The person that contacted me wanted me to send my RN license to them and also ignored me when I told them that I am a new graduate. They kept sending me positions that I am unqualified for as a new graduate. This is harassment and it needs to be addressed. I sent an email out to them and have gotten no response.

  Business response

  12/12/2022

  Hi *******,

  We spoke to our recruiting team and explained to them about your concerns. They would like to apologize and assured that they will not be reaching to you anymore.

  We have taken a strict action against the recruiter who was involved and will make sure this doesn't repeat again. Sorry for the inconvenience.

   

  ***********************

  Customer response

  12/15/2022

  Complaint: 18558591
  

  
  I am rejecting this response because:
  
  I am still getting multiple unwanted calls, emails, and text messages from the other companies that my resume was sent off to because of your company.
  
  Regards,
  
  *****************************

  Business response

  12/20/2022

  *******, 

  We don't circulate your resumes to other companies. Can you pass me the company names you are getting calls/emails from.

   

  ***********************

   

  Customer response

  01/06/2023

  
  Complaint: 18558591
  
  I am rejecting this response because: 

  I see that *************************** has stated that they do not circulate resumes but I have had more ********** based companies with staff who keep calling me and I find it interesting how they all just so happened to sound like they are from ***** including the staff from SGS Consulting. Most of these numbers have ********** area codes. ************** asked for the companies that have been contacting me. And here is the list: Midas Consulting, Mindlance, eTeam ***** *******, Talent4Health, Softpath, Capleoglobal, *************, ****************, and *****************.

  
  

  
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is constantly calling, emailing, and texting me on a daily basis. I have asked on several occasions via email and phone for this company to remove me from their database and do not contact me again, but they continue to do so. The folks that call are definitely Indian based on their accent so I am not sure if this is a legit company or if it is an Indian call center scam that is very prevalent now.

  Business response

  07/30/2023

  Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced, and we understand your frustration regarding the frequency of our communications.
  
  We would like to clarify that SGS Consulting is a legitimate company with a global presence. We understand that the accents of our representatives *** vary due to their geographical location.
  
  Regarding your request to be removed from our database and to cease all communications, we sincerely apologize for any oversight that *** have occurred. We assure you that your request will be addressed immediately, and we will ensure that you are not contacted again in the future.
  
  
  Sincerely,
  SGS Consulting

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A recruiter from sgsconsulting.com found me on LinkedIn as I was open to job opportunities. He asked for sensitive information such as my last four digits of social security number. I stupidly gave him my resume and other information such as birthdate, etc..., but thankfully, not SS #. He claimed to be doing a background check. I called the hiring company (Biogen) and spoke to security. Appears to be a fraudulent operation.

  Business response

  07/30/2023

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or concern this may have caused you. At SGS Consulting, we take such reports very seriously and we appreciate you taking the time to notify us about your experience.
  
  First and foremost, we want to assure you that the individual you interacted with claiming to be from SGS Consulting was not a representative of our company. We do not condone or engage in any fraudulent activities, and the behavior you described is completely contrary to our principles and values.
  
  It is unfortunate that you had an encounter with someone misrepresenting themselves as a recruiter from our organization. We have strict protocols and guidelines in place to ensure the protection of our clients and candidates, and this incident does not reflect our standard practices.
  
  We would like to assure you that we have initiated an internal investigation to identify the individual responsible for this fraudulent operation. We will take appropriate action to prevent such incidents from occurring in the future. Please rest assured that your personal information,including your resume and other sensitive details, will not be misused or compromised by SGS Consulting.
  
  
  We appreciate your vigilance in contacting Biogen and speaking to their security department. This collaboration is essential in identifying and combating fraudulent activities. We encourage you to continue monitoring your accounts for any suspicious activity and report any concerns to the relevant authorities.
  Thank you for your understanding and cooperation.
  
  Sincerely,
  SGS Consulting

  Customer response

  07/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩