Business Profile

Wholesale Major Appliances

Miele, Inc.

Headquarters

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Complaints

This profile includes complaints for Miele, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

241 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/05/2025 we contacted Miele to repair our dishwasher. The machine signaled “No Water Intake” and would not fill properly. We had a technician come out, and he said the problem was the unit’s pump which cost $500.86 to replace. Shortly thereafter, the problem reoccured. A second technician was dispatched. He said there was a filter that might be clogged, so he replaced it. The problem reoccured again. The same technician came back on 03/12/2025 and said there was a wheel of some kind in the machine that regulated water intake. He contacted the company, and they said it would be an additional $383.20 to replace it, which would bring the total repair bill close to the cost of the replacement of the machine. We feel that the the initial repair was misdiagnosed, and the Miele is trying to make us pay additional money for their mistake. Both technicians can’t be right.
Business Response
Date: 03/28/2025
BBB,
Thank you for making Miele aware of this complaint.
An attempt to contact this consumer do discuss this matter was made on 3/25 and again on 3/27.

Regards,
Miele Quality Assurance
Customer Answer
Date: 03/28/2025

Complaint: ********

I am rejecting this response because:
I tried twice to reach Miele on 3/26 and was put on hold for at least 10 minutes both times, and gave up. Every time I have tried to contact them, the person that answers the call says “I can’t help you, and I need to transfer you” I am then put on hold again for an extended period of time. I would be perfectly willing to speak with them, but so far it has been impossible. Is there a direct number I can call to speak with a real person that can actually help me ? Can we arrange a time and date to speak to each other ? Please let me know.

Regards,

****** ****
Business Response
Date: 04/02/2025
Hello NJ Better Business Bureau,
Records indicate an agent from Quality Assurance spoke with ****** on 3/31/25 to discuss events and a credit was agreed upon and processed as a resolution to the matter.
Regards,
Miele Quality Assurance
Customer Answer
Date: 04/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since purchase there have been problems with the igniter system. Intermittent continuation of igniter. The burners can sometimes take over 20 seconds to light spewing natural gas throughout my home. I have reported the problem on December 2nd 2024 to their customer service. Service was made and 2 burners were replaced but the problems persist. **************** refuses to refund and was extremely rude. The communication with their quality control has completely broken down. I have filed a complaint with the **** (Report Number: **********) on February 2nd due to the excessive natural gas entering my home. Miele can't get service for me in a timely manor and I have a very expensive stove that is making me sick
Business Response
Date: 03/24/2025
Hello NJ Better Business Bureau,
We are aware of Mr. *********** matter and have been in contact with them regarding a resolution. We were also made aware Mr. ********* was scheduled for repairs on 3/13/25 and both the customer and servicer mutually canceled the appointment. The service provider will be contacting Mr. ********* to reschedule for the next available date.
Regards,
Miele QA Group
Customer Answer
Date: 04/17/2025

Complaint: 23107400

I am rejecting this response because:
I have left messages with both the quality department and with customer service. They do not return calls. They are aware of my problem but are in no hurry to help. In the meantime I fill my house with natural gas waiting months for another attempted repair.

Regards,

**** *********
Business Response
Date: 05/07/2025
Hello NJ Better Business Bureau,
Upon review of the customer's complaint I can confirm they have been contacted, and accepted, a resolution to their matter.
Regards,
Miele Quality Assurance
Customer Answer
Date: 05/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *********
Miele has agreed to pick up the defective unit and issue a full refund.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product: Miele Dishwasher, Model G 7566 SCVi SF, Serial Number: ********* Problem I purchased a ********************** dishwasher approximately six months ago. A few weeks ago, it began emitting a strong rubber-burning smell that completely fills my kitchen. The odor is extremely concerning for my familys health and safety, given how intense and potentially toxic it seems.I have had two different Miele technicians examine the appliance. They did not find or fix the root cause of the odor; one even suggested it might be new machine smell, which makes no sense for a dishwasher regularly used for over half a year and the issue just occurred. Despite this unresolved issue, Mieles customer service insists on a third service visit before they will even consider a replacement. Having spent valuable time and effort on repeated service appointments alreadywithout any resolutionI find this approach unacceptable. Meanwhile, this is an urgent health concern and it remains unaddressed. Efforts to Resolve I have contacted Miele customer support on multiple occasions, explaining the urgency and safety concern.Two separate technicians have inspected the dishwasher, each unable to identify the source of the odor.Miele refuses to replace the unit or provide a clear solution, and becomes no irresponsive.Outcome Desired I am seeking a immediate replacement or refund of this defective dishwasher, given the persistent, unsafe odor and the repeated failed attempts to diagnose or fix it. If Miele cannot provide an immediate replacement, I believe I am entitled to a refund under consumer protection and warranty laws.
Business Response
Date: 03/05/2025
Hello NJ Better Business Bureau,
Thank you for making us aware of the customer's complaint and allowing the opportunity to respond to it. We have reached out to the customer and left a voicemail for them to call us back to discuss a resolution.
Regards,
Miele Quality Assurance
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Miele Blizzard CX1 Turbo on 07/11/******* worked great for a few months and then the power switch stopped working. I contacted Miele on 11/25/2023 as it was still covered under warranty and they told me I would need to take the vacuum to a designated service center and that they would locate one and get back to me Ref#*********. I hadn't heard back from them after a couple of months and so I reached back out and they told me that there was not a service center I could take it to where I was located. They indicated that they would speak with management and they would get back to me Ref#*********. I never heard back from them. I contacted my attorney general and filed a complaint on 6/20/2024 *****-ECS-20240620-c7ca. On 10/24/204 I heard back from attorney genera office that Miele would not respond to them and there was nothing further they could do. Having spent $722.90 including shipping on a vacuum to only have it work for a few months, then to not be given options that would uphold the "warranty" is definitely a sign that Miele does not stand behind the quality of their product and certainly at that price range one would expect quality and customer service.
Business Response
Date: 02/25/2025
Hello NJ Better Business Bureau,
Thank you for making us aware of the customer's complaint and allowing us the opportunity to respond to it. After review of her records, agents from Miele have attempted to reach Ms. ****** via phone and email on 12/4/23, 12/11/23, 12/14/23, 7/15/24, and 7/18/24. All complaints in our system were closed due to no response from the customer. We have again left a voicemail at the phone number provided by Ms. ****** and are eagerly awaiting her call back to provide her with a resolution.
Regards,
Miele Quality Assurance
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Miele HX1 Cordless Stick Vacuum Cleaner on December 10, received December 12. We have multiple Miele products and never previously had any issues with them, but it appears that the market in the states is different than Europe.Vacuum head stopped working within 5 weeks. Emailed Miele who told us the only option was to take it to a vacuum service center which is a one hour drive away. Mind you, we live in an actual city, but Miele is telling us we need to drive to some weird rural location to get it looked at, basically taking an entire day each time we need to make the trip and back by car.Miele did not return my email asking for an alternative.Called Miele. First three calls were immediately disconnected before someone answered.On 4th attempt Miele answered but the guy was the definition of unhelpful, refusing to offer any assistance or even asking for the vacuum information or serial number. Instead just repeating "I'm sorry but that is the procedure" over and over, and refusing my requests to talk to anybody else.This is unacceptable.Demand a full refund at this point as after reading more about this vacuum it is clear that this is a known issue and is a way for Miele to take advantage of people in the **** by making it as inconvenient as possible to provide service.
Business Response
Date: 02/20/2025
Hello NJ Better Business Bureau,
Thank you for making us aware of Mr. ************ matter and allowing the opportunity to respond to it. Our team was able to speak with the customer today regarding their complaint and arrive at a resolution.
Regards,
Miele Quality Assurance
Customer Answer
Date: 02/20/2025

Complaint: 22960734

I am rejecting this response because: Actions have not yet been completed, and based on the poor customer service ********************** USA offers there is not yet a reason to believe that they will actually follow through on what they have proposed.
They have still yet to send an email that was part of their resolution, so there is no reason to believe that this will in fact be resolved. Will update the response next week or when resolution is complete

Regards,

**** **********
Business Response
Date: 03/03/2025
Hello NJ Better Business Bureau,
Reviewing records, Miele has confirmation that a new vacuum was delivered to Mr. ********** on 2/25/25 as agreed.
Thank you,
Miele Quality Assurance
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint against Miele Corporation regarding the persistent and unresolved issues with my Range HR 1124 G. Despite multiple service calls and assurances from Miele, the problem with my appliance has not been adequately addressed, and I am now being unfairly charged for repairs that should be covered under warranty. Purchase and Installation: Purchased the appliance on April 12, 2022. Installed the appliance on December 20, 2022. February 16, 2023: Requested a service call because the oven temperature was incorrectly calibrated, and the right front burner ignitor would not shut off after the burner was lit. January 11, 2024: Requested another service call as the right front burner ignitor would not shut off after the burner was lit. Disputed the warranty and received confirmation that the service call would be covered by Miele. August 28, 2024: Requested a third service call for the same issue with the right front burner ignitor. Disputed the service call fees, and received an email from Miele on September 5, 2024, confirming that my appliance was under warranty (service number: **********). September 12, 2024: ******* ***** Appliance made the repairs and sent me an invoice for $294.00. I refuted the invoice and referred ******* ***** Appliance back to Miele based on the email dated September 5, 2024. January 16, 2025: Miele replied to my email request stating, “We are deeply sorry for the inconveniences the email with inaccurate information may have caused, but it does not allow us for any kind of warranty exception." Despite being assured that the appliance was under warranty, I was billed after the fact and received a “so sorry for the confusion” email from Miele. Resolution Sought: Not pay for the third service request or refund me the amount $6679.42 Miele to arrange for a company representative to remove the appliance.
Initial Complaint
Date:01/18/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint about Miele, and issues with a vacuum cleaner. We purchased a Miele Facelift HX1 in 2023, directly from Miele. Since that time we have consistently been experiencing a number of issues with the appliance. For starters, a) the container is too small, and has to be continually emptied. Also, worse yet, b) the filter does not lock into place for some reason, and continually comes ****** loose when using the vacuum cleaner, or cleaning out the container. When we place the filter back in, time and time again, 100's of times, even after locking it, it comes unlocked and is an issue. It is very aggravating. To continue, now c) we are experiencing lower suction power. It has become noticeably less over the months, which is disappointing. Lastly, d) the roller is now broken. The small piece on the side has broken or come off. I had noticed the roller was not spinning as fast and strong as it used to. We constantly have to clear and clean this as well. Yet it makes no difference, the roller is not acting properly. In summary, these are way too many issues. I am frustrated with it and it is actually making cleaner and life harder. I am literally always fighting this vacuum cleaner to keep it maintained and functioning. It is a beautiful model aesthetically, but we simply are experiencing too many issues with it. The maintenance level is too high and there are several broken parts. We have asked Miele to please help us or replace it, yet they have refused to do so and even return calls! We simply have one Request - a replacement or credit. We want this unit replaced with a Classic C1 Turbo Team Powerline canister vacuum. It's price point is approximately $450 and very close to the price we payed for the HX1. It is a fair solution. We are absolutely demanding, and inflexible on anything but a replacement for the vacuum cleaner we want, ask for and deserve. It is appreciated. Thank you, I look forward to your response and assistance!
Business Response
Date: 01/30/2025
Hello,
Thank you for making us aware of Mr. ************* complaint and allowing the opportunity to respond. Based on information provided in our system, the customer has been informed to take the vacuum to an authorized repair center.
Best regards,
Miele Quality Assurance
Customer Answer
Date: 01/30/2025

Complaint: 22828952

I am rejecting this response because: We deserve and are asking for a simple, customer service friendly, caring replacement process. We have asked for the C1 Turbo Canister, which is of similar price and value. We are asking for this to be shipped from Miele in the near future, and a positive response this time.
My mother is 76 years old with numerous serious health issues, eyesight loss and medical appointments at this time. It is very difficult to drop off the vacuum for repair and evaluation. We are simply asking for the C1 Turbo Canister Vacuum as a replacement. Or a discount code of 75% or more on purchasing a new one online at **************************
The vacuum cleaner is still broken in several places, it stinks or smells - we have washed out the canister numerous times and taken excellent care of it, we would appreciate a replacement, or 75% discount code. We also have purchased a new filter for it in the past.
Thank you for your understanding and help.
Sincerely,

****** ***********
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Husband purchased a C3 Complete Vacuum at Canadian Tire December 4th from Canadian Tire for a Christmas gift. I used the vacuum for the first time January 4th and first time using it, the cord retractor button broke which makes it inoperable due to the cord not staying retracted. Contacted Miele via email and was told to search for a repair person and if none were on their list, to try one of 6 others. We live in a small town so of course there was nobody on the searchable list, however, I called two optional ones, one in ******* and one in ********. Both are over 900 km away. Both told me that it needs to be shipped to them at my own cost. Finding this ridiculous, I called Miele customer service and was told that yes, I need to ship the vacuum to them at my own cost but they could give me a voucher to use for Miele Accessories. Shipping this vacuum will be well over $100.00. Absolute worst customer service and absolute worst warranty service. Wish I could take it back but of course Canadian Tire doesn't allow returns or exchanges on vacuums that have broken.
Business Response
Date: 02/04/2025
Hello NJ Better Business Bureau,
Thank you for making us aware of Ms. ******* matter, as well as the opportunity to respond to it. Upon review of the Better Business Bureau complaint, it appears the customer resides in ******. This account pertains to ********************** USA and it is recommended Ms. ***** contact Miele Canada to arrive at a resolution.
Best regards,
Quality Assurance - Miele USA
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a problem with order **********. I never received the order. I guess It required a signature, and *** attempted to deliver it just once and then accidentally re-routed it back to your warehouse. I called your customer service and asked for help but no one really helped. Eventually I called back and asked for a supervisor, and I was on hold for a while and then they told me they found someone and they would call me back in 10 minutes. The guy called like 15 min later, but he apologized profusely, promised to get the refund processed within 48 hours since they had already gotten the items delivered back, and he said he was sending me all these items for free for the major inconvenience (I never requested it he just offered):1703250 Caps DownCare 6p. US/CA ******** Coloureds detergent UltraColor en,fr,es ******** Detergent UltraDark en,es,fr ******** Set Cartridge 6xUP 125Edition US+ B2C US Tmp.act.disc. He told me he would follow-up shortly with an email to confirm the courtesy order for those items and he would call me back in 48 hours to confirm the refund. He never emailed me and he never called me back. I tried escalating to another supervisor. I had to wait 3 days for them to call me back this time, it was a women. She took all the info and said she would look into it and call me back the next day. I never heard back from her. I'd like the items I was promised, and I would like the full refund for my order.
Business Response
Date: 01/14/2025
BBB,
Thank you for making Miele aware of Mr. ********* complaint.
A representative from Miele attempted to contact this consumer today. A follow up email was sent to this consumer with our contact information.

Regards,
Miele Quality Assurance
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed a case on dec 17 2024. I Have called multiple times (never a call back as was promised). Jan 13 1025 I called back and was told referred to a repair company. Then I was told to contact a different repair company. No answer there.For 5 grand, I expect better service than this for a 2 year old appliance. This appliance was a warranty replacement for my previous machine. Miele should at least schedule the repair call - warranty or not. How can you sell a machine for that price that you refuse to assist with servicing.
Business Response
Date: 01/14/2025
BBB,
Thank you for making Miele aware of Ms. ***** matter.
A representative from Miele has spoken with Ms. *** and will be following back up tomorrow with additional information.

Regards,
Miele Quality Assurance
Customer Answer
Date: 01/15/2025

Complaint: 22805047

I am rejecting this response because: I did not receive the follow up call backs as promised today.

Regards,

******* ***

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Miele, Inc. is NOT a BBB Accredited Business.