Business ProfileforPrestige Lexus of Ramsey

I've been a loyal Lexus customer for nearly three decades, drawn not only to the impeccable quality of their vehicles but also to the outstanding service provided by Lexus dealerships. Unfortunately, my recent encounter at Prestige Lexus of Ramsey was anything but satisfactory.While on a family trip to ******** from *******, I experienced a tire blowout and had to seek immediate assistance from the nearest dealership, which happened to be Prestige Lexus of Ramsey. Despite my car being certified pre-owned and covered by an extended warranty, the service experience I received was marred by confusion, misinformation, and unprofessionalism.The service consultant I dealt with, *************************, left much to be desired in terms of customer service. His attempts to manipulate warranty coverage terms and mislead me about payment procedures were deeply concerning. Moreover, the lack of transparency during the wheel adjustment service was disappointing, with no documentation provided to detail the work performed.As a result of this frustrating experience, I've felt compelled to share my disappointment here. While the dealership may boast clean facilities and well-dressed staff, it's clear that beneath the surface lies a lack of integrity and professionalism.I've since reported this incident to the Better Business Bureau and local authorities, as I believe such behavior may constitute fraud and is not in line with Lexus business standards and ethics.My advice to fellow Lexus shoppers and enthusiasts: exercise caution when dealing with Prestige Lexus of Ramsey. Don't be fooled by appearances; beneath the facade lies a dealership willing to take advantage of unsuspecting customers.Stay vigilant and stay safe.