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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

New Car Dealers

Prestige Lexus of Ramsey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a car from this dealership and it was the worst experience purchasing a car from start to finish. We have had the car for about 6 weeks now and the still haven't provided us with the registration. Nobody from the dealership responds. Not the sales *** not the managers not the registrationdepartment. I was charged a $499 registration fee and had to do their job for them. The absolute worst experience with a dealership by far.

    Business Response

    Date: 04/17/2025

    To whom it may concern,

    It was an out of state transaction.

    The vehicle was purchased in the state of ********** but had to register in *****

    Ohio motor vehicle **** requires for out of state motor vehicle inspection which delayed the process.

    Our team didn't inform the customer in a timely manner, and we take full responsibility.

    Customer's dmv process has been completed and we've overnighted the plate on 04/16/25.

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased an auto from prestige on sept 6 2024 for over $30000. Seller charged me $147 to get my car registered in NY. I was told this usually takes 2 weeks. I AM NOW IN MY 7 TH WEEK AND REGISTRATION HAS NOT BEEN DONE. I have attempted to contact the owner or GM of prestige numerous times to no avail. I HAVE CONTACTED THEIR OFFICE NO LESS THAN 15 TIMES IN THE LAST 5/WEEKS ONLY TO BE PROMISED, IT WILL BE DONE TOMORROW. Trapped in NY until my registration and lates are issued

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The service has been terrible. It is difficult to get a hold of any person as well as resolution of my issue. I purchased a car and have been waiting a month for license plates. I've called and emailed repeatedly. No one returns my emails or phone calls. My temporary number is now expired and am still awaiting the plates.

    Business Response

    Date: 09/17/2024

    My name is **** from Prestige Lexus of Ramsey and Im writing

    this email to inform you that the issues have been rectified and that

    the customers license plates and registration card were sent out via

    Overnight ***** on Sept 12th.

     

    We are actively and proactively following up with our clients to ensure that

    there are no further issues.

     

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle along with being encouraged to purchase a whole bunch of warrantees. I would've not purchased a vehicle without the warrantees. The dealership is responsible for registering the warrantees the dealership fail to register many of the warrantees properly and sale to register some warranties I try to register them myself but as a customer I am an able to do so. The dealership management, including Richard N.  and Robert S. got involved and recognize the negligence and identify the failure of their firm and promise to make me whole and to have the warrantees honored. They have jumped me from person to person giving me multiple excuses and delays have abused my naivety and trust. I feel this is abusive and potentially organized fraud

  • Initial Complaint

    Date:06/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new top of the line Lexus from Prestige Lexus on 5/31/24. I signed a contract and then they later told me that the taxes had been incorrectly calculated but were unable to provide any details. They acted like I should be glad that I was getting a small refund back. In actuality, it made me question if the rest of the contract was correct. I had no confidence in the finance person who was handling the transaction. He did not appear to know what he was doing. I was told that I would be refunded the extra money within a few days. Today is 21 days later and the ****************** and Sales Manager are not responding to my calls and emails.

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2023 Lexus RX350 with 15k miles, Vin. Number: *****************. This vehicle was purchased on Feb.2024 from a used car dealership. The mentioned vehicle has an open recall “Campaign#****** - Second Key Delivery Program”, I called Prestige Lexus of ****** located at **** **-17, ******, NJ 07446 on April 4th 2024 at 1:06 pm EST to schedule an appointment for regular maintenance and the open recall, the person I spoke to refused to give it by saying that the carfax does not show anything and when I ask her to talk to a manager but, she tried to convince my that the manager has nothing to do and by the end she replied that the manager is not picking up the phone. Right now, I consider that as a kind of fraud as we are talking about a consumer rights problem with one of the expensive and supposedly reliable brands “Lexus” . We are not talking about a dealer ship around the corner.

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased vehicle and was given 2 keys 1 key does not work at all The 2nd key does not perform remote start - which is a feature agreed to in purchase contract and marketing info of vehicle.Dealer has dodged me and not returned calls for 3+ months. Now that I drove the vehicle back to get the keys programmed (as they instructed me to do so they can fix the issue) they are now telling me thats the key that came with the car and you need to pay $125 per key to be reprogrammed This business is a straight up scam

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/29/2023 vehicle came in damaged on delivery from the dealerships . the dealership wont give me a copy of the Bill of Lading to see if the vehicle left the dealership damaged.

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2020 lexus is 300 from this dealer on November of last year , I inquired about the car online with no real intent just shopping around no pressure to buy. I was sent the information about the car and immediately a sales person name jov or jav reached out to me ! he told me the car was available and asked me when. can I come the car had about ****** miles when I bought it so it was used when they sent me the car fax it had no major accidents and it didnt say what it said on the full report I printed today so this car has had front end issues my mechanic told me this car been in a accident and if I look at the fender I can tell it was painted and not good ! lexus never told me that when I went to buy my car the salesperson asked me what time i could be there I told him 4 or 5 after work i did all the paperwork to do credit check etc online he assures me it be ready whein I got there when I arrived I sat in the waiting room with my sister and nephew for hours before I. even got to see the car by time I did see it was dark and I was exhausted ready to go home and obviously excited to leave with a new car . little did I know this car has front end damage and they just wanted to push it out as fast as possible me waiting and not looking at anything else was apart of the plan. working a few months of having the car the wheel bearing needed to be replaced my fender line on the left side keeps coming off as a result of the precious owners accidents that was not in the car fax in the original email they sent to me . this dealer has by far or mores o the sales person has been the worst had I know I would have chosen another dealership who would have weighed my option not just push me in this car I could have chosen and would have chose another car or lesser but this salesperson had one thing in mind sell that car to me I regret going and here and wish I would have chose another lexus dealership

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 22, 2022 I purchased a 2020 WRX STI from Prestige Lexus of Ramsey. I came to the dealership with a bank check i my name. I had intentions of signing it over to them to purchase the vehicle. The dealership did not accept this, so I mailed them a personal check the next day. I was told they could not accept it, so i had to overnight a check to them since they needed the money before the end of the month of October. When I purchased the vehicle had told me the car had basic maintenance done on it. When I took at a look at the car the next day after driving it home late that night, I noticed the vehicle only had 1.5 Qz of oil, on the stock filter. The vehicle is supposed to have 4.5 Qz of oil in it. The engine coolant and power steering were both almost empty as well. This is a clear indication that no maintenance was done. Included in my loan, was a registration fee. My car was to be registered in the state of CT. I was able to drive the car off the lot the night I bought it with a temporary plate. This plate expired on November 20th, 2022. I have still yet to receive my plates as of December 19th, 2022, the day I am writing this. I have contacted the dealership, the lien holder, and even the parent company, Lithia, to try and get some answers as to when I would be receiving my plates. When I call, I get sent in a circle or to a voicemail inbox that is full, or when I leave a message, I never receive a response. I have been waiting patiently for 2 months now for my license plates. I need to drive my vehicle to work and back, and I do not want to get in trouble with the state of CT, for a silly thing that is out of my control. If possible, I want to return the vehicle and take my business elsewhere, as this was a huge purchase, and it seemed the dealership only cared about the money and not following up on what they promised me.

Prestige Lexus of Ramsey is NOT a BBB Accredited Business.

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