Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently hired Always Affordable Moving to help me with my move, but my experience was far from satisfactory. During the move, one of my boxes was tampered with, and an item was removed without my consent. To make matters worse, the box was resealed as if nothing had happened.This behavior is unacceptable and unethical. As a customer, I trust that my belongings will be treated with respect and care, and that they will arrive at my new location in the same condition they were in when they were packed. Unfortunately, Always Affordable Moving failed to meet these basic expectations.Furthermore, when I contacted them to report the issue, they were unresponsive and unhelpful. They showed no concern for the missing item and made no attempt to rectify the situation. Their lack of accountability and professionalism only added insult to injury.I would strongly advise anyone considering Always Affordable Moving to look elsewhere for their moving needs. Their deceptive and careless behavior is not worth the risk of entrusting your valuable possessions to them. I urge the company to take this review seriously and to make a concerted effort to improve their practices and customer service.

  Business Response

  Date: 04/21/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move.
  It is never our intention that customers will have a less than satisfying experience.

  
  When packing good to move you must pack each box as full and as tight as possible. There should
  not be any dead air space left in the box as that leaves room for the box to become weak when
  stacked in the truck for transport. When the box collapses due to improper packing and items being
  stacked on top of it, sometimes the whole stack of boxes will fall. If this happens boxes often break
  open (of course the damaged improperly packed box has damage to it and possibly the items
  inside). The movers will do their best to repack the items that are salvageable and save the contents
  in the box. Honestly, the movers do not know which boxes contain what items if they do not pack
  them. Further, they do not know how well or how bad a box is packed if they do not pack them. This
  is why we recommend that customers opt for the full packing service to help make sure the proper
  packing is provided for each item and to avoid situations such as above.

  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation
  enables them to better understand our position in this matter.