Complaints

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently hired Always Affordable Moving to help me with my move, but my experience was far from satisfactory. During the move, one of my boxes was tampered with, and an item was removed without my consent. To make matters worse, the box was resealed as if nothing had happened.This behavior is unacceptable and unethical. As a customer, I trust that my belongings will be treated with respect and care, and that they will arrive at my new location in the same condition they were in when they were packed. Unfortunately, Always Affordable Moving failed to meet these basic expectations.Furthermore, when I contacted them to report the issue, they were unresponsive and unhelpful. They showed no concern for the missing item and made no attempt to rectify the situation. Their lack of accountability and professionalism only added insult to injury.I would strongly advise anyone considering Always Affordable Moving to look elsewhere for their moving needs. Their deceptive and careless behavior is not worth the risk of entrusting your valuable possessions to them. I urge the company to take this review seriously and to make a concerted effort to improve their practices and customer service.

  Business response

  04/21/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move.
  It is never our intention that customers will have a less than satisfying experience.

  
  When packing good to move you must pack each box as full and as tight as possible. There should
  not be any dead air space left in the box as that leaves room for the box to become weak when
  stacked in the truck for transport. When the box collapses due to improper packing and items being
  stacked on top of it, sometimes the whole stack of boxes will fall. If this happens boxes often break
  open (of course the damaged improperly packed box has damage to it and possibly the items
  inside). The movers will do their best to repack the items that are salvageable and save the contents
  in the box. Honestly, the movers do not know which boxes contain what items if they do not pack
  them. Further, they do not know how well or how bad a box is packed if they do not pack them. This
  is why we recommend that customers opt for the full packing service to help make sure the proper
  packing is provided for each item and to avoid situations such as above.

  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation
  enables them to better understand our position in this matter.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/10/2022 Always Affordable Moving Company called to inform me that my furniture was being delivered on Friday. The despatcher informed me that I owed $800.00 OR more money in the form of cash or a postal money order. Note that our original agreement was that I call for my furniture. They took the liberty of deciding to deliver my furniture at an inopportune time. I had just moved to ********* on 2/9/2022. I am completely unfamiliar with the area. On Friday I had to find my way to the post office to obtain a money order. In the interim the driver called me called and demanded to know my whereabouts. I explained that I was getting the money order and would get home asap. Additionally, I explained that I was unfamiliar with the area and try hard to return home. He yelled at me and said "if you don't get here soon I will charge you an extra $150.00 .He then hung up the phone. His despatcher also call me to ask when I would arrive. He apologized for the drivers rudeness . I explained that I was on my way back. I got lost but eventually arrived to my residence. He was standing outside a large truck arms crossed with a menacing look. I missed placed my fob and house keys. I informed him that I would to the rent office to get a duplicate and I did. It took me 5mins. Upon my return he jumped out of the truck. He was headed to my apt. I told him to were a mask. He did comply. He enter my residence looking around. He asked what room would I like the bed in.I replied the left bedroom He immediately in a highly audible rude angry voice demanded his money. "HE SAID WHERE IS MY MONEY ". I replied that's not how we conducted business when he moved my furniture. HE SAID"YOU WANT TO MAKE BET". He continued to yell at me in front the rental agent . I eventually explained that he had been quite rude and inappropriate from the beginning of this process. I told him to leave my home immediately. He used profanity and complied. I felt threatened by his behavior

  Business response

  02/16/2022

  Based on the Post Contract Order Form customer responsible for additional charges if shuttle service or long carry in case if it's necessary to complete delivery. Also customer broke the signed contract and refuse to pay prior to unloading how stated in the contract signed by customer. Driver left. As of now, customer has to pay for **********************  and re-delivery.

  Sincerely,

  Dispatch

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩