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Business Profile

Countertops

Marble.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Complaints

This profile includes complaints for Marble.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Marble.com has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Marble.com

      1 Mt Vernon St Ridgefield Pk, NJ 07660-1451

    • Marble.com

      82 Mill Plain Rd Danbury, CT 06811-5140

    • Marble.com

      70 Storm St Stroudsburg, PA 18360-2407

    • Marble.com

      610 Vestal Pkwy W Vestal, NY 13850

    • Marble.com

      5001 Hadley Rd S Plainfield, NJ 07080-1128

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Marble.com installed a quartzite counter in my kitchen: the stone arrived stained all over with something yellow and it was cracked. The installer used the wrong kind of glue and the seams were bright yellow, and showed up with backsplashes that were the wrong size. The installers took a big chunk of my window sill off and damaged an antique spice cabinet. We could not accept the job. Marble.com agreed to replace the counters. I said many times that they need to arrive late morning at the latest so they're not doing construction in my house when my two little kids are sleeping and I can air out the house from the very strong glue smell. They arrived at 4 pm to start the job. The installers and the office managers pointed the fingers at each other for such an unacceptably late start time - they didn't leave my house until 11 pm! The second installation was better than the first but there is still a large, badly filled crack - it honestly looks like they spilled glue by mistake and just sealed over it. There's a big white blob right in front of the sink - whatever, I accepted it, I just wanted to be done with them. They did however damage another part of my window sill and destroyed my dishwasher - the door and drum is completely warped and bent and two different appliance repair people said it is beyond repair. I contacted the company and they did not offer to pay for a new one, just told me to "adjust the feet" of the dishwasher, which obviously has nothing to do with the bent door and drum. I have paid them in full for a job poorly done, lots of damage and weeks of stress. All I am asking is for the cost of a replacement dishwasher.

    Marble.com is NOT a BBB Accredited Business.

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