Business ProfileforInvenTel Products LLC

My problem is with the product H D ******* Unlimited Antenna. The ** ads claim it works anywhere in any conditions,(weather, near high power lines,even out to sea,etc.) and you still receive all the channels.They also have a money back Guarantee .The claims are not true and I can't get my money back,here are the details. I ordered their antenna in early August 2022,was charged $100 plus $29.99 for s+h. ( my order # was ********). I received the product on Aug.12 and connected it following their directions to the letter. To my dismay it did not work any better than the antenna I purchased at the store for $35 (only receiving *** stations). On Aug.13 ,I called to Demand my money back and spoke to a supervisor ( named ****) . He agreed to send someone to pick it up and instructed me to put this number on the box,( #****RL2203324) and get the return routing # from the driver.I was to call back with that # and then they could process my refund. We agreed on Aug 25th between 11:30 and 2:30 pm . No one came. On Aug.26th,I called to complain and spoke to a service agent (named ***),he told me if they don't make a pick upon the day,they pick it up the next day.I said o k and waited ,no one came again. Being busy with work at my home,I called back again on Aug. 29th to complain and spoke to a supervisor ( named *******). He apologized and promised it would be picked up on the Day and Time of my choosing,(Sept. 2nd at 2:00 pm). Still no one came. (I have a witness on all of those days,the man who was doing work at my home.) I have had enough of their false ad"s and constant lies.This is very ********** marketing and business practices and I WANT MY MONEY BACK !