ComplaintsforInvenTel Products LLC
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My problem is with the product H D ******* Unlimited Antenna. The ** ads claim it works anywhere in any conditions,(weather, near high power lines,even out to sea,etc.) and you still receive all the channels.They also have a money back Guarantee .The claims are not true and I can't get my money back,here are the details. I ordered their antenna in early August 2022,was charged $100 plus $29.99 for s+h. ( my order # was ********). I received the product on Aug.12 and connected it following their directions to the letter. To my dismay it did not work any better than the antenna I purchased at the store for $35 (only receiving *** stations). On Aug.13 ,I called to Demand my money back and spoke to a supervisor ( named ****) . He agreed to send someone to pick it up and instructed me to put this number on the box,( #****RL2203324) and get the return routing # from the driver.I was to call back with that # and then they could process my refund. We agreed on Aug 25th between 11:30 and 2:30 pm . No one came. On Aug.26th,I called to complain and spoke to a service agent (named ***),he told me if they don't make a pick upon the day,they pick it up the next day.I said o k and waited ,no one came again. Being busy with work at my home,I called back again on Aug. 29th to complain and spoke to a supervisor ( named *******). He apologized and promised it would be picked up on the Day and Time of my choosing,(Sept. 2nd at 2:00 pm). Still no one came. (I have a witness on all of those days,the man who was doing work at my home.) I have had enough of their false ad"s and constant lies.This is very ********** marketing and business practices and I WANT MY MONEY BACK !Business response
09/13/2022
Dear *************************,
This is to inform you that we have processed a refund for your order # ********** on 09/13/2022 in the amount of $129.99. The refund has been sent back to your card which ends with ****; however, this credit will not be reflected on your account until your next billing cycle. We will also send you return shipping label on your email.
In case of any further questions you can call reply to this email or you can call us at ************.Customer response
09/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.