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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 625 total complaints in the last 3 years.
    • 188 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 items from children's place online last month which got canceled for some reason but when i called they claimed I had canceled it. I called and spoke with different representatives. I do not appreciate being lied to numerous times and being led on. I paid for the order using a gift card and a credit card. They said they had refunded back to my credit card which was a lie and I had to file a chargeback. They also mentioned that it went back on my original gift card which I specifically said I don't have anymore. The children's place basically just stole my money.

      Business Response

      Date: 04/17/2025

      We apologize for the confusion regarding your refund and canceled order. The refund of $6.30 was credited on a gift card that was sent directly to your email address *********************** as of 4/16/25. Please review your inbox spam and junk folders for an email from 
      *******************************************************,



       

    • Initial Complaint

      Date:04/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with childrens place and when I received the order, I was missing 15 items in the order number **********

      Business Response

      Date: 04/16/2025

      Our records indicate that the order was refunded on 04/14/25 due to missing items. Please allow 3-5 business days for the refund to appear in your account. We apologize for any inconvenience this may have caused.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you that an account has been fraudulently opened in my name with CCB/CHLDPLCE. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent account:Creditor Name: CCB/CHLDPLCE Opened Date: 7/22/2023 Account Number: ****************High Credit: $741 I respectfully request that this account be closed immediately, and that any negative information associated with it be removed from my credit report. Additionally, I would appreciate receiving confirmation of the account's closure and any relevant documentation regarding the fraudulent activity.Thank you for your prompt attention to this issue.

      Business Response

      Date: 03/28/2025

      To Whom it may concern, 

      We have received and reviewed the complaint forwarded for a Mr. **************** ******************* is a debt collection agency located in *****************  We have reviewed our records and have no history of an account for Mr. **************** The subscriber code in this complaint reflects CCB/CHLDPLCE.  This is not our subscriber code, and we do not grant credit.  We would suggest Mr. ******** contacts the Bureaus for the correct credit grantor or data furnisher.  Thank you for your time.

       

      Compliance Department

      ************************

       

      Business Response

      Date: 04/14/2025

      Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you of a fraudulent account opened in my name with CCB/CHLDPLCE. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: CCB/CHLDPLCE Opened Date: 7/16/2021 Account Number: ****************High Credit: $511.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 04/14/2025

      Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

    • Initial Complaint

      Date:03/31/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for $48.17 on 3/16/25, which shipped and was marked as "delivered" on 3/24/25 by ****. I have yet to receive this order. I contacted Children's Place support email who replied to say that I should check to see if a neighbor has my package (they don't) or contact the shipping carrier but The Children's Place must file for a lost package claim, I have no power to do this as the recipient. The email also recommended I contact my financial institution but there is nothing they can do as I knowingly placed an order with this company. Absolutely no offer to assist with filing for a lost package or replacing it. I am shocked by The Children's Place complete lack of customer service and from reading the other complaints on this site it seems like this is a common occurrence. I am requesting a full refund of the cost of my order.

      Business Response

      Date: 04/03/2025

      We have sent a new response directly to the customers email address as of 4/3/2025. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 04/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ******

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Representative,I am filing a formal complaint against The Childrens Place regarding an account on my credit report that I do not recognize and have been disputing for years. Despite multiple attempts to resolve this issue, The Childrens Place has failed to remove this erroneous account, which continues to negatively impact my credit.I have repeatedly requested verification of this account, yet The ********************** has not provided valid documentation proving that it belongs to me. Their continued failure to correct this mistake is causing unjust harm to my creditworthiness.I am demanding the immediate removal of this unrecognized account from my credit file. If The Childrens Place cannot provide verifiable proof that this account is legitimately mine, they are in violation of the Fair Credit Reporting Act (FCRA) by continuing to report inaccurate information. Failure to correct this matter will leave me no choice but to escalate my complaint to the ************************************ (****) and pursue further legal action if necessary.I urge The Childrens Place to act in good faith and correct this error immediately. Thank you for your assistance in resolving this matter.

      Business Response

      Date: 03/27/2025

      Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

      Customer Answer

      Date: 03/27/2025


      Complaint: 23100796

      I am rejecting this response because: I need proof of a resolution here. This has been negatively and incorrectly impacting my credit for years now. 



      Regards,

      ***** *****

      Business Response

      Date: 04/03/2025


      We received the following response from the bank on March 28, 2025. Today, we attempted to contact ***** ***** but were unsuccessful. I left a voicemail with my contact information. We will start our research and respond with a letter. If you need any further assistance, please reach out to the contact information provided on the voicemail.

    • Initial Complaint

      Date:03/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against The Children's Place regarding a problematic order and their unsatisfactory customer service.On February 27, 2025, I *********************** an order with The Children's Place (order number **********) for children's pajamas and shirts, all themed with excavators and construction equipment, for my two-year-old grandson's birthday. The total cost of the order was $47.25.The estimated delivery date for the order was March 4, 2025. On March 3, 2025, I received a **** tracking number (**********************) with a status of "PRE-SHIPMENT INFO SENT **** AWAITS ITEM Awaiting Carrier Pickup."Since March 3, 2025, the tracking status has remained unchanged. Every day, I contacted The Children's Place through their website's "Contact Us" link to inquire about the delay. Each day, I received the same automated response:"Thanks for reaching out to The children's Place!Regarding your inquiry about your order status, We sincerely apologize for this inconvenience and our team is working hard to get your package shipped as soon as possible. Our records indicate your order #********** is currently in transit. Please note that orders placed with standard shipping can take up to 10 business days for delivery.The Children's Place provided no further explanation for the delay. On March 14, 2025, 10 business days after they supposedly shipped my order, I formally requested a refund via their website's "Contact Us" link. I received another canned response, this time instructing me to call their customer service.When I emailed again, explaining that I was traveling out of the country and requested a WhatsApp number for communication, I received no response.I am requesting a full refund of $47.25 to my original form of payment. The Children's Place has provided numerous case numbers from my daily inquiries, as well as my email, name, and phone number.

      Business Response

      Date: 03/25/2025

      We have sent a new response directly to the customers email address as of 3/25/2025. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/28 I made a purchase of 3 items. I decided to return 2 of the items. The items were the same style just 2 different sizes as I didnt know which was going to fit my child. I gave the cashier my return, which she scanned. She stated one of the items was not on the receipt. I explained that I purchased all the items at the same time. I then realized that the cashier rang up one of the items twice and didnt scan the other item. I explained that to the cashier and she relied the manager can help you. The cashier then just walked away. The store manager came over and I explained the situation and she told me I had to wait and she needed to check the camera ( all for an $8.37 item) after several minutes she came back and started I was only rang up for two items and I never paid for the other item. I then said but there are 3 items on my receipt again she just scanned the one item twice the store manager the would no longer speak to me. I asked for the customer service phone number. She said its on your receipt, which it was not. I asked her to write it in the receipt with her name. Which she did. I called customer service. They wanted to give me a credit for the item but I told them I should get it back how I paid. They then called the store and again they were not willing to help and said the item was not on my receipt. They stated the district manager would contact me. Which they have not.

      Business Response

      Date: 03/11/2025

      Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our *************************;store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.  

      Customer Answer

      Date: 03/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      The District manage did reach out to me and was more than helpful! 
      Regards,

      ****** ****

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      cently reviewed my credit report and noticed an inaccurate and invalid account reported by *************************** Name). This account is not valid,and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate,verifiable, and legally collectible.This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt,and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

      Business Response

      Date: 03/07/2025

      Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a large order online right before Christmas. I had a 20% off coupon already in my cart. I was then asked if I wanted to open up a credit card and receive 30% off instead of the 20%. I called the customer service number because once I was approved for the card and was finalizing my order, the 30% was not reflecting on the total. I was told by the customer service representative that it was be on my first statement. When I received my first statement, there was no credit. I called the customer service number back to be told that I would need to go into the store. I went into the store to be told that they could not help me, it was a separate department. I called customer service back to get the 30% resolved and was told they could not help me. I asked to speak to a manager and waited 25 minutes to be hung up on. I strongly advise not doing business with this company.

      Business Response

      Date: 02/21/2025

      We have sent a new response directly to the customers email address as of 2/21/2025. Please check your spam/junk folders for an email response from The Children's Place. 

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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