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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received hearing aids but no earmolds I have been calling every week and was told 2 weeks. It has been 6 weeks no call and when i called no answer. Poor service and lack of communication for status.
Business response
04/10/2024
We apologize for the inconvenience. Our Team has scheduled appointment to assist with remedying the situation.Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I got hearing aids from hearing like a little over a month ago. I had to return them due the sensory issues I was having due to my autism. I was told I would receive my refund of $1450 in 7-10 days and I have still not received it.Business response
04/10/2024
The refund process has been completed. We apologize for the delay.Customer response
04/10/2024
Complaint: 21499528
I am rejecting this response because:
Refund is sent sorry for the delay is unacceptable. Yes I like that I will get my refund and this is due to one of your hard working employees. But to simply say sorry for the delay is a insult.
Regards,
************************************Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My wife ****** and I have SELECTED to STOP from receiving junk mail to our final forever home in ******, ** since May 2020. With your help we have STOPPED all of the unwanted mailers to our home. We would like to have HearingLife, in *************, ** to stop sending their mailers to me for HEARING AIDS. I am a 10% disabled veteran with (severe tinnitus) and I have the ReSound LiNX 3D 61 Hearing aids from the *********************** on December 2018, now over 5 years that still work well. Do not see where they can SELL me a better item that is FREE from the VA. Please ask them to stop sending their JUNK mailer to me seems like QUARTERLY.Business response
03/27/2024
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Mail List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.Customer response
03/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I do TRUST your statement that your company will STOP the unwanted mailers.
If not, I will SUBMIT another complaint through this website. Thanks.
Regards,
*************************Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The encounter happened on 3/18/2024Business Name: HearingLife **************, ** location Charged $95 - paid $70 I made the appointment to have the hearing aids serviced because it was due for cleaning and maintenance it is a great brand bought just a couple of years ago. First the "Doctor of Audiology" ******************************* was introduced to us: myself and my 85 y.o. mother. I said I was expecting to see the audiologist that saw us last time, we were obviously not told we were seen someone else. First few words that came from ****************** was about service plans available, as she encouraged to buy a one year plan I told her we wanted just adjustment and cleaning because we suspected the hearing aids may still be covered by warranties. She took both hearing aids by hand and left away from site, she came back with one of them damaged, I insisted it wasn't like that when she took from our hands and she insisted it was. My mother is extremely careful handling those and we felt that we were either being discriminated or she was too rough,careless or purposely pushed in the rubber wax barrier inside the canal of the left hearing aid. It was not like that I complaint, I wasn't going to pay for non service and ******************************* insisted on her "time spen"t and "the cleaning"-My mother was crying she didn't understand what had happened with her aids, by then it was beeping and hurting her ears and missing the rubber wax protection plus the tube all inside the canal. ******* demanded payment as the front desk person said she was going to call the police to remove my mom from the office. My mother was crying, they broke my mother's hearing aids and still we had to pay $70 for damaging her aids. Next day we had to find a legit facility buy extra warranty so it could be sent to the factory for repair, now my mother will have to wait 10 days until it returns from the factory repair. Zero compassion, extremely rude and unprofessional. Pls remove *********************************** report her.I hv docs.Business response
04/02/2024
Thank you for the opportunity to address your concern. We have investigated the issue. It is not uncommon for hearing aids that are a few years old to have components that require manufacturer services just due to normal wear and tare. Sometimes, these issue do not get identified until a "Clean and ******* ******* and consultation with a licensed provider is completed. When these services are completed on non-warranted hearing aids, applicable fees are applicable. The fees are determined to be appropriate in this case.Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I receive almost daily spam calls from Hearing Life, each time on a different a 603 area code (*************) phone number. Even though I block each number on my phone as spam, they use a different phone number the next time they call.Business response
03/11/2024
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.Customer response
03/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, IF the business complies with their promise to stop calling me.
Regards,
*************************Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has been calling me nonstop for months to the point I've had to block several numbers claiming to be them. I answered once to no response and as soon as I mentioned the BBB was hung up on. They have been told to remove my number as I have no idea how they even got it but yet they continue to harass me.Business response
03/04/2024
Please provide a complete phone number (one digit is missing on original complaint submission) for HearingLife to remove you from calling list.Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used them as a hearing aid provider in 2020 due to covid. I was happy with them then but no longer have hearing coverage so I haven't been back. For the past six months to year they have been robocalling me regularly and refuse to stop even though I have asked them to on multiple occasions. From reviews I have read this standard business practices for them. I also have reported them to the do not call site multiple times. I just want my number removed from all their lists and the calls to stopBusiness response
02/28/2024
We apologize for the inconvenience and have removed from all contact methods.Customer response
02/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me as long the calls stop.
Regards,
**** **********Initial Complaint
02/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hearing Life keeps calling me over and over and over from different number. I just want them to stop calling me! I have never used this company, never inquired with this company, do not need this company. Do keep using different numbers to contact me. I don't answer your calls so STOP calling. I obviously do not want to talk to you,Business response
02/28/2024
Thank you for the opportunity to address your concern. We have investigated this case and will remove you from all contact methods.Initial Complaint
01/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On March 21, 2023, I purchased hearings aids costing $7,900 from an authorized HearingLife audiologist office in ***********, **. I made the purchase in good faith having been told the office called and confirmed a $3,000 benefit through BlueCrossBlueShield of ********. With my benefit confirmed, the office proceed to set-up financing which I am currently paying. Fast forward to almost a year later, HearingLife is now coming after me for $3,000 that BCBS will not pay because the costs of the hearing aids are out of plan. HearingLife sold me (a senior citizen) hearing aids I likely didnt need, and deliberately waited long after the 30-day return period expired to come after me for the full cost of the aids. If they had contacted me right away, I would have exchanged the expensive hearing aids for a pair within my plan or continued shopping around elsewhere. Rather, they deceptively waited all these months to come after me when I dont have any recourse now but to pay the $3,000.I expect HearingLife to do the right thing by either 1) taking back the hearing aids and providing me a refund or 2) adjusting the amount due to a reasonable amount as a way of sharing in the cost of the mistake.Business response
02/28/2024
Thank you for the opportunity to address this concern. We have investigated this case and will provide a courtesy reduction in amount owed. The remaining balance due may include a required deductible to be met that cannot be discounted or waived.Customer response
02/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I dont know the invoice adjustment the business proposes, as the response was vaguely written with no final adjustment amount indicated. Can I expect further communication from the business on this topic for clarity?
Regards,
***************************Initial Complaint
01/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My mothers sister is a retired veteran who has a traumatic brain injury and has severe hearing loss. The location in Greenville has unethical scammers working their. The audiologist told my 85 year old mother to apply for a care credit card to pay for her sisters hearing aids. He told my mother her sister was eligible for a new pair and he verified it and since my mother and sister lived together the check from federal ********** could be used to pay the card. He lied about my mothers sister was eligible for a new pair of hearing aids and now my 85 year old mother is stuck with a credit card payment she cant pay and the hearing aids dont work. This has been reported to Carecredit fraud **** the office manager even made up a salary when she submitted the credit card appliication. Dont get scammed by these people if they will scam a veteran with a brain injury they will do anything to get commission. I called the corporate office spoke to a person never heard from them and the local office no response. Take your business to an ethical ciompany this is not one. Run Quick they will tell you anything to get a sale and take advantage of elderly people. Shame on you!!!!!Business response
02/28/2024
Thank you for the opportunity to address this concern. We have completed our investigation and will take the appropriate steps to resolve. For additional information, please contact **********************************
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Get a QuoteCustomer Complaints Summary
106 total complaints in the last 3 years.
52 complaints closed in the last 12 months.