ComplaintsforHearingLife

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 2019, AccuQuest provided me a bad product, a hearing aid. it cost me $4400 with 3 year warranty. I used Auto Pay to pay monthly. However, the product was bad. It couldn't be used. After many attempts to fix it, and after many payments made, I called AccuQuest to cancel it. They said OK. Nevertheless, they asked for collection of the remaining payments regardless I explained to them several times. I then asked BBB to help requesting them to refund to me whatever I already paid them for that "can't be used product" within the range of 3 year warranty. BBB helped me to contact with HearingLife, the corporate ****** of ********** Hearing Life called and said that they would stop the collection if I came to another ****** in ******* to have a new contract signed. I said OK. They wrote to BBB informing that things were solved. I called ******* ******, met ********* who told me that she only could fix my old hearing aid but no power to stop collection. That was contradiction with what *****************************, District Manager of Hearing Life discussed with me: 1) I would come to ******* ******, looking for another product, sign a new contract and pay for the new product minus what I already paid. 2) Hearing Life would stop collection process. Now, things happened different with what Manager agreed. They were very dishonest. Therefore, I ask BBB to contact with them to confirm the 2 conditions that I stated above. If they denied and kept collection process, I had no choice besides take the matter to Superior Court and request them to refund to me based on the condition that HearingLife cheating, misleading, and selling fake products. Thank you very much. Product_Or_Service: Hearing Aid for Senior Account_Number: PURCHASE AGREEMENT s

  

  Business response

  02/08/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. The products you purchased in September 2019 were excellent instruments with sophisticated technology. The purchase included a trial period in accordance with the state guidelines of which a return for refund could occur. The request for a refund at this time falls well outside of the state regulated trial period. Please visit our clinic to obtain an annual hearing ******************** of your instruments through your warranted services. ***** Fargo will need to be contacted for assistance with your collection.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a hearing diagnostics test from hearing life and they recommended hearing aides for my right ear due to almost total hear loss. They recommended one of the best on the market, the oticon hearing aid. This was designed to be almost invisible. They stated that it had a long warranty (I believe 5 years) and I was told that if I ever had an issue with it not working to bring it in for repair. They DID state that if I felt it wasn't set right, I would need to schedule an appointment. However, if the device stopped working all together (i.e. speaker dies), then to bring it in, drop it off and they would repair it and call me when it was ready. I have had this device repaired twice now for a faulty speaker. Each time, I bring the device into the office, drop it off, they repair it and call me when its ready. The speaker has failed again, now for a third time, and I proceeded to hearing life on ***************** in *******************, ** to drop it off again. This time the employee tells me that they can only do repairs by appointment and I have to schedule a doctors visit. This has never been the case for a warranty repair before. She then argues with me and tells me I am lying and they won't fix a device they warranty. I attempted to call the call center many times, they have hung up on me twice now regarding this issue and they refuse to provide a supervisor to warranty their work. I lose $45 every hour I am out of work and have already made 1 run to their office which is over 30 mins away 1 way.

  

  Business response

  01/12/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Upon investigation, we confirmed that your hearing aid is under warranty for repair by the manufacturer. At your convenience, you may bring the hearing aid to the office to be shipped to the manufacturer for servicing under warranty. If you prefer in-office servicing,please contact the office to obtain an appointment for this service.

  Customer response

  01/13/2023

  
  Complaint: 18691493
  
  I am rejecting this response because: I did what the responder requested. I took the device to the store. The lady again got rude with me. I took this case printed and she said "that's not from my manager, I don't know who told you this, but we don't accept warranty ship outs here." "Why do you keep coming in, acting like you know how we operate" "This is my store, and we don't do that here" She has refused to honor the warranty repair. Since Hearing Life has refused to contact me to resolve the issue, our next course will be legal action for the full cost of the hearing aid. I will go to another hearing center, re-do an exam and purchase a new hearing aid. I will give them one more chance to actually call me and resolve. I am now out 3 hours worth of my work day in these 2 visits to your store. That is a value of $123 plus the cost of the hearing aid that I have lost dealing with this company!
  
  
  
  Regards,
  
  ***********************

  

  Business response

  01/27/2023

  Your case has been forwarded to management for review and intervention. You should be receiving a call if you have not already.

  Customer response

  01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November of 2021, I visited HearingLife for a hearing aid repair. A week later, I began receiving a great deal of junk mail relating to retirement homes and senior health insurance plans -- I'm in my mid-30s. While this could initially be taken as a coincidence, the junk mail is addressed to my formerly-married name which I now ONLY use at HearingLife, as I never got around to changing it there. Since then, I've gotten five phone calls from the company, despite requesting that my phone number be removed from their list. I would like them to stop contacting me immediately.

  

  Business response

  01/11/2023

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We received a post card from this company advertising hearing aids and they said they are in network with insurance providers. They also said we would get a 6 MTh trial of hearing aid with no money down. That was not true it's a gimmick to get you in. We were told we had to put a deposit down and would get it back once insurance paid. However, we overpaid too much when we received our explanation of benefits from *********** they said we only owed ****** and that ******* we were not responsible for. The **** is the network dis**unt for Hearing life doing business with insurance **mpanies. The insured is not responsible for that only the deductible. It says it right on the benefits. When I called the insurance, they **uld not believe the company charged us ********. They said you need to request it back. I did call twice and spoke to someone named ****** she was very rude and yelled at me and said we are responsible for anything the insurance doesn't pay which is not true. Legally they can't over charge us that's fraud. Then she proceeds to tell us we signed something saying we would pay anything the insurance doesn't pay which again we were only told by provider that we were signing an insurance agreement to pay our deductible only, so they obviously scammed us because that's not what we were told, and the provider of the hearing aid was pushing us to sign which I thought was odd big SCAM. whenever you go to doctor you sign that you will pay your ** pay only, not the in-network dis**unt that the provider is supposed to give as a dis**unt because of the agreement with insurance company. We have filed **mplaints online and also escalated it with the insurance company to inform them of the Scam. We have requested our money back through our card and will hire a lawyer if we have to. It is illegal what they did you can't charge the **nsumer the in-network dis**unt that is the write off. I bet they are also taking it as a deduction on their taxes that they didn't give as a in network dis**unt to us. We will be reporting this to IRS as well. WE want our ***** back immediately we were SCAMMED!

  

  Business response

  01/12/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have pursued an investigation into your case and recommend that you contact our billing/insurance department at ************, Monday through Friday, 8am to 5pm Eastern Time.

  Customer response

  01/16/2023

  
  Complaint: 18616051
  
  I am rejecting this response because: we called Hearing life spoke to ******** nothing was resolved to get our refund of *******. She is forwarding to management.  We gave her complaint number. 

   

  
  
  
  
  Regards,
  
  ************************* & ***************************;

  

  Business response

  02/01/2023

  The HearingLife insurance team has been notified and will be reaching out.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a a set of hearing aids from this company a few years ago and now they call me all the time trying to sell me more hearing aids. I have asked them to place me on the do not call list and yet they still insist on calling me, sometimes multiple times a week. They are harassing me at work, and at home.

  

  Business response

  10/03/2022

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩