ComplaintsforHearingLife

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I met with them for a no-obligation meeting over 2 years ago. After the meeting i told them i was not interested.The continue to call me about every month to ask me to come in again.I have asked them to remove me from their call list. They said multiple times, but they continue to call.I called and asked to be removed. They said they would remove me from their call list. Months later, they continue to call and read off their script.This is boarding harassment. Please make them stop.

  

  Business response

  09/27/2023

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  8/24/2023- Aids for both my ********* A copy of our insurance cards and driver's license was taken. We "assumed" they were going to put a claim in with our insurance. After the exam, which didn't feel complete or very technical, my wife asked how much the insurance would cover. **** said the insurance won't cover any of ************** hasn't been doing that for years. Unfortunately, we wrote a check for 10,00.00. That night we were talking on how we just didn't feel comfortable with the transaction so the next day I called the insurance *** and of course they cover hearing aids. We called our bank to stop payment on the check but they said it was already cashed. (How did they do that so quickly?) Called Hearinglife & told them we wanted our money back & was told she didn't have a checking account to write the check. How can you have a business & not have a bank account? We are into our 14thday of calling every other ************* is getting done. I'm afraid my wife did lose her temper because the receptionist kept talking over her & would let her speak. She also said she can't give us our refund because **** is out of town for the week & that they didn't have the aids back in their office. Wife told her "you give me my check, I give you the hearing aids - that simple." ******* said she couldn't do that. We want our money back and are more than willing to give back the hearing aids. One thing that is bothering me is NO WHERE can you find a direct line to HearingLife corporate office/customer service on their web site.

  

  Business response

  09/07/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have researched this case and have processed the refund check which you should receive in the mail any day; we anticipate the return of the hearing aids. Additionally, we have provided supportive education to our Team Members to assure delivery of excellent services.

  Customer response

  09/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went in for a hearing test last year and decided not to pursue the hearing aids for tinnitus. I am receiving calls weekly from this company and everytime I block the number they call again with a different phone number. It's turning into harassment. If this is the way you run a business, I would never go back to your company. No means no.

  

  Business response

  08/31/2023

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.

  Customer response

  08/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a 92 year old woman. My son handles all my affairs and the local Hearing Life lied to us for over a week waiting on a rechargeable battery and he has proof. We became so fed up with the lies which ranged from "the *** driver has been sick" to "theres a supply chain probblem" ....... both are blatent, documented lies. My son found the batteries easily at several other stores so he went to retrieve the aids from the ***** Dr location which had been lying to us for over a week while I suffered without my hearing aids.To make matters worse, when he got there, they lost my right hearing aid and blamed him and came up with some crazy story that he threatened them so they could have him trespassed. They had no proof whatsoever.....but he has tons of proof that they had been lying for over a week.This matter will be handled in small claims court if they dont apologize and come up with my right hearing aid or give me a comparable one. Can't believe they would treat a 92 yr old woman in this manner.

  

  Business response

  08/31/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have investigated this case. The documentation indicates a different course of events. Communication was provided to patient to advise of an alternative service option.

• Initial Complaint

  05/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello. I am writing to you today and letting you know about the terrible experience I received on 5/12/2023 at the Hearinglife location in ****, **. I purchased a pair of hearing aids for $5,400 on 3/17/2023 that came with a 45 day return policy. I've had trouble with the hearing aids, as theyve been giving me headaches and dizziness. I have been emailing ************************* and let the center know of these issues. I informed her that I would be on vacation, so she agreed to extend the 45 day trial period for 15 days. As a precaution, I left the hearing aids with my son so he could return them prior to the 45 day window closing. My son tried to return the hearing aids before the 45 day return window closed, but was turned away because he was told I would have to come in personally to return them, and that I had to take them on the trip with me for the extension to be honored. My son informed me of the situation and I communicated via email with the business. Although they said they would not honor their promise, I could set up an appointment to work out a solution in person. When I showed up to my appointment, ***** and the manager ************************* refused to work with me and stated there was nothing they could do. My wife and I were treated with the utmost disrespect. We were kicked out of the store and the hearing aids were thrown out the door. This was extremely upsetting. No one deserves to be treated this way, especially since we are elderly.

  

  Business response

  06/29/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Currently HearingLife has resolved this case and a refund has been processed.

  Customer response

  06/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for making it right.
  
  Regards,

  
  *****************************

• Initial Complaint

  05/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The following was translated from Russian to English due to language barriers:I am 87 years old and have difficulties speaking English. I hoped that I could trust Hearing Life to not take advantage of my age and difficulty speaking English, but my trust was misplaced. When I purchased my hearing aid, I was informed that Hearing Life contacted my insurance company, Aetna, and that Aetna was to cover the entire cost of the hearing aid which is ***** dollars in the form of a reimbursement to be sent to me later.A month later, I received the reimbursement, but only received ***** dollars, not the stated ***** dollars. After contacting Hearing Life, I was informed that I should contact ***** because ***** must have made a mistake. After contacting *****, ***** listened to the recording of the phone call and the recording showed that Hearing Life was told the coverage was only ***** dollars. After ***** contacted Hearing Life with this information, I was told by Hearing Life that even though they misstated the amount covered by the insurance, it is not their problem. Furthermore, I asked multiple times, including the branch that I received the hearing aid from, to speak to the branch manager, and was told I would receive a call back within a week. After waiting multiple weeks and being told multiple times the manager would call me within a week, I have now given up. I am dissapointed that Hearing Life feels free to mislead consumers into purchasing hearing aid devices based on faulty insurance information. I am equally as dissapointed that Hearing Life refuses to do anything about this issue or even have a manager call me back.

  

  Business response

  06/06/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. The reporting of insurance benefits to insurance plan members are always an estimate as insurance plan reimbursement is not known 100% until the claim is filed and the claim is paid for. HearingLife provides estimates in good faith following a due diligence in obtaining reimbursement quotes. However, unfortunately, it is not an exact science and there are times when reimbursement amount falls below the estimated amount. Patient are advised that the quotes are an estimate and that they are ultimately responsible for payment on portions not covered by an insurance plan. We look forward to continuing our relationship and will provide excellent hearing care services for the life of the hearing aids at no additional charge.

  Customer response

  06/07/2023

  
  Complaint: 20087807
  
  I am rejecting this response because:

  
  As stated in the original complaint, Hearing Life was informed of the correct insurance benefit by *****, but told me it was a different one. Clearly no due diligence was followed by misreporting what Aetna informed Hearing Life the insurance benefit was.
  
  
  Regards,
  
  *************************

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct, 2022 breach of contract.......did not receive the right hearing aids ......these were to,o big .....will call the BBB # as i can't type good one-handed because of a stroke ......will give you better info. over the phone.

  

  Business response

  04/17/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. The hearing aids mentioned in the statement have been repaired and are available to be retrieved at the earliest convenience at no charge. Unfortunately, the request for a refund is well outside of the contracted trial period timeframe and cannot be pursued. However, if at any time there is an adjustment or in-house repair that is required, these services are covered at no charge for the life of the hearing aids.

• Initial Complaint

  04/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went to Hearing Life *************) in November 2022 to place an order for a new hearing aid, with specific instructions as to size of hearing aid, and size hearing aid battery. I finally came in Jan 2022, bigger than I requested and a different size hearing aid. After waiting for so long and having it come back in the wrong size I went somewhere else. The person immediately looked in my ear, and recommended me to see my ear Doctor. I had alot wax that had to be removed manually, due to multiple ear surgeries. Hearing Life ***** that ordered my hearing aide did not look in my ear, before she made a mold of it, My ear doctor, said that the hearing aid would not even fit properly with the wax in my ear. ***** was supposed to call me back and let me know if I will my deposit for the hearing aid back, and never has. I call the 888 number and no one calls you back. I would like my $200.00 back.

  

  Business response

  04/10/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We are processing your $200 refund.

  Customer response

  04/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

  Customer response

  05/22/2023

  
  Complaint: 19884274
  
  I am rejecting this response because:

   

  Good afternoon, The last correspondence I received thru my complaint was the company was going to refund my ******,( April 10)  I have still not received this. If you can please check on this thank you. 

  *********************************

  
  
  
  
  Regards,
  
  *********************************

  

  Business response

  06/06/2023

  We apologize for the delay. Your check has been sent out today via *** Next Day Air. You should receive it in the mail tomorrow.

  Customer response

  06/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The check came today thank you. 
  Regards,
  
  *********************************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  HearingLife is sending mail to a person that does not live at my address. I have contacted them by phone and they will not comply. This person is using my address fraudulently and I am concerned about identity theft. I have made two phone calls and the mail continues.

  

  Business response

  04/04/2023

  Thank you for the opportunity to address your concern. Please provide the name and address on the mail you are receiving so we may investigate the situation and ensure that they are removed from our database. HearingLife values our relationship with our customers and we apologize for the inconvenience this has caused you.

  Customer response

  04/04/2023

  
  Complaint: 19848248
  
  I am rejecting this response because: Hearing Life's local office in ******, **** has been supplied with the name and address of the fraudulent addressee already at least three times.
  
  
  Regards,
  
  *********************

  

  Business response

  04/04/2023

  Unfortunately, I am unable to locate the information you provided them. If you provide me the name and address displayed on the mail you are receiving, I will be able to investigate this for you.

  Customer response

  04/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response, the mail is addressed to *********************** at **********************************************************
  
  Regards,
  
  *********************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hearing Life has harassed me with phone calls for 2 years. I've asked the callers repeatedly to stop calling me, blocked their numbers on my phone, reported their harassing calls to Nomorobo and added my telephone numbers to the National Do Not Call List to no avail. I continue getting the calls as "verified." This is harassment at it's worse.

  

  Business response

  02/22/2023

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.

  Customer response

  02/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩