Complaints

This profile includes complaints for HearingLife's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HearingLife

  580 Howard Ave Fl 5 Somerset, NJ 08873-1136

  
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  HearingLife

  205 Frankie Ln White Hall, AR 71602-2683

  
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  Audiology Associates of Las Vegas, LLC

  9330 Sun City Blvd Ste 104 Las Vegas, NV 89134-1707

  
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  Audiology Services Company USA

  9330 Sun City Blvd Ste 104 Las Vegas, NV 89134-1707

  
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  HearingLife

  3242 S National Ave Springfield, MO 65807-7303

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a hearing diagnostics test from hearing life and they recommended hearing aides for my right ear due to almost total hear loss. They recommended one of the best on the market, the oticon hearing aid. This was designed to be almost invisible. They stated that it had a long warranty (I believe 5 years) and I was told that if I ever had an issue with it not working to bring it in for repair. They DID state that if I felt it wasn't set right, I would need to schedule an appointment. However, if the device stopped working all together (i.e. speaker dies), then to bring it in, drop it off and they would repair it and call me when it was ready. I have had this device repaired twice now for a faulty speaker. Each time, I bring the device into the office, drop it off, they repair it and call me when its ready. The speaker has failed again, now for a third time, and I proceeded to hearing life on ***************** in *******************, ** to drop it off again. This time the employee tells me that they can only do repairs by appointment and I have to schedule a doctors visit. This has never been the case for a warranty repair before. She then argues with me and tells me I am lying and they won't fix a device they warranty. I attempted to call the call center many times, they have hung up on me twice now regarding this issue and they refuse to provide a supervisor to warranty their work. I lose $45 every hour I am out of work and have already made 1 run to their office which is over 30 mins away 1 way.

  

  Business Response

  Date: 01/12/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. Upon investigation, we confirmed that your hearing aid is under warranty for repair by the manufacturer. At your convenience, you may bring the hearing aid to the office to be shipped to the manufacturer for servicing under warranty. If you prefer in-office servicing,please contact the office to obtain an appointment for this service.

  Customer Answer

  Date: 01/13/2023

  
  Complaint: 18691493
  
  I am rejecting this response because: I did what the responder requested. I took the device to the store. The lady again got rude with me. I took this case printed and she said "that's not from my manager, I don't know who told you this, but we don't accept warranty ship outs here." "Why do you keep coming in, acting like you know how we operate" "This is my store, and we don't do that here" She has refused to honor the warranty repair. Since Hearing Life has refused to contact me to resolve the issue, our next course will be legal action for the full cost of the hearing aid. I will go to another hearing center, re-do an exam and purchase a new hearing aid. I will give them one more chance to actually call me and resolve. I am now out 3 hours worth of my work day in these 2 visits to your store. That is a value of $123 plus the cost of the hearing aid that I have lost dealing with this company!
  
  
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 01/27/2023

  Your case has been forwarded to management for review and intervention. You should be receiving a call if you have not already.

  Customer Answer

  Date: 01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2021, I visited HearingLife for a hearing aid repair. A week later, I began receiving a great deal of junk mail relating to retirement homes and senior health insurance plans -- I'm in my mid-30s. While this could initially be taken as a coincidence, the junk mail is addressed to my formerly-married name which I now ONLY use at HearingLife, as I never got around to changing it there. Since then, I've gotten five phone calls from the company, despite requesting that my phone number be removed from their list. I would like them to stop contacting me immediately.

  

  Business Response

  Date: 01/11/2023

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a post card from this company advertising hearing aids and they said they are in network with insurance providers. They also said we would get a 6 MTh trial of hearing aid with no money down. That was not true it's a gimmick to get you in. We were told we had to put a deposit down and would get it back once insurance paid. However, we overpaid too much when we received our explanation of benefits from *********** they said we only owed ****** and that ******* we were not responsible for. The **** is the network dis**unt for Hearing life doing business with insurance **mpanies. The insured is not responsible for that only the deductible. It says it right on the benefits. When I called the insurance, they **uld not believe the company charged us ********. They said you need to request it back. I did call twice and spoke to someone named ****** she was very rude and yelled at me and said we are responsible for anything the insurance doesn't pay which is not true. Legally they can't over charge us that's fraud. Then she proceeds to tell us we signed something saying we would pay anything the insurance doesn't pay which again we were only told by provider that we were signing an insurance agreement to pay our deductible only, so they obviously scammed us because that's not what we were told, and the provider of the hearing aid was pushing us to sign which I thought was odd big SCAM. whenever you go to doctor you sign that you will pay your ** pay only, not the in-network dis**unt that the provider is supposed to give as a dis**unt because of the agreement with insurance company. We have filed **mplaints online and also escalated it with the insurance company to inform them of the Scam. We have requested our money back through our card and will hire a lawyer if we have to. It is illegal what they did you can't charge the **nsumer the in-network dis**unt that is the write off. I bet they are also taking it as a deduction on their taxes that they didn't give as a in network dis**unt to us. We will be reporting this to IRS as well. WE want our ***** back immediately we were SCAMMED!

  

  Business Response

  Date: 01/12/2023

  Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have pursued an investigation into your case and recommend that you contact our billing/insurance department at ************, Monday through Friday, 8am to 5pm Eastern Time.

  Customer Answer

  Date: 01/16/2023

  
  Complaint: 18616051
  
  I am rejecting this response because: we called Hearing life spoke to ******** nothing was resolved to get our refund of *******. She is forwarding to management.  We gave her complaint number. 

   

  
  
  
  
  Regards,
  
  ************************* & ***************************;

  

  Business Response

  Date: 02/01/2023

  The HearingLife insurance team has been notified and will be reaching out.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a a set of hearing aids from this company a few years ago and now they call me all the time trying to sell me more hearing aids. I have asked them to place me on the do not call list and yet they still insist on calling me, sometimes multiple times a week. They are harassing me at work, and at home.

  

  Business Response

  Date: 10/03/2022

  Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.