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Business Profile

Credit Union

Atlantic Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Atlantic Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlantic Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not accountable for the debt alleged by THE ATLANTIC FEDERAL C. There is no contract between me and THE ATLANTIC FEDERAL C, and they have not provided the original agreement as requested.

    • Initial Complaint

      Date:09/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a loan from this business. In October 2023, business had internal issues resulting in auto payments not being processed on time. This issue was resolved and I called the business to ensure funds have been transferred to cover my monthly payments. Business then sent a false 30 days due late payment reports to the credit bureaus which drastically affected my credit. I have reached out to business multiple times to have the report removed and business have refused to cooperate. I bank with the same bank and at no point was there a refusal to make payments on time. All payments are also on auto debit.

    • Initial Complaint

      Date:09/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a co-signer on a loan from the business. In October 2023, business had internal issues which resulted in payment not being processed on time. Business was called and issue was resolved timely. Business proceeded to make false reports to credit bureaus indicating there was a 30 and 60 days past due payment for the month of October. Business have been contacted to remove false reports from the credit bureaus but business refuses to remove these reports.

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 13, 2023 the 'The Atlantic Federal Credit Union' sent out an email to it's customers that indicated they were upgrading their *********************** Systems, which began on Thursday April 13, 2023 and was to be completed by Monday, April 17, 2023.They indicated they're online banking systems would be unavailable beginning April 14, 2023. Here is there website as well; **************************'ve been unable to reach anyone at 'The Atlantic Federal Credit Union' since Monday April 17, 2023. I've been trying to call them since 9am (ET). And as of Tuesday April 18, 2023 (11:00am - ET) I've still not reached anyone as of this complaint. At this time I am UNABLE to access my account information or do any ONLINE BANKING as it pertains to this company. They only have one main number which is; ************ and no one is answering for the past two (2) days. I'm concerned about the security of any monies I've invested/deposited with this company. Bottom line is there is NOT 1 person I can reach within this Credit Union for the past 2 days. No updates on their website as well regarding any issues they may be having. Resolution I'm seeking is foremost that they are still in business and secondly that I gain immediate access to my banking information so I can pay my bills.

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On approximately October 5, 2022 I received a complaint in the mail from their attorneys requesting that I respond to a subpoena. I contacted Atlantic Federal Credit Union to confirm if the money they had on hold in the amount of ****** had been disbursed to the attorney as they originally claimed in July 2020. However, they could not locate the information and could not confirm if they money had been held or released. I contacted the attorney's office, they told me to reach out again to Atlantic Federal Credit Union because this appeared to be an internal issue. I tried to reach out to them several times after someone named ******************* up on me but no one was available, they claimed a supervisor was not available and continued to transfer me to a number that would hang up. No one was able to explain to me where the money went the attorney stated that it was never disbursed to their firm.

    Atlantic Federal Credit Union is NOT a BBB Accredited Business.

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