Complaints

This profile includes complaints for Wedgewood Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wedgewood Pharmacy has 5 locations, listed below.

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  Wedgewood Pharmacy

  405 Heron Dr Ste 200 Swedesboro, NJ 08085-1749

  
• 

  Wedgewood Pharmacy

  7631 E Indian School Rd Scottsdale, AZ 85251-3607

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  Wedgewood Pharmacy

  2364 Blizzard Ln Albany, OH 45710

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  Wedgewood Pharmacy

  4340 Georgetown Rd Lexington, KY 40511

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  Wedgewood Pharmacy

  8 Digital Drive #104 (888) 855-6337 Novato, CA 94949

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been loyal Wedgewood Pharmacy customers for over six years. Unfortunately, our pet recently passed away, and I reached out to request a refund for a costly, unopened, and unused medication. Wedgewood refused, offering only a generic, impersonal condolence. Their lack of empathy during such a difficult time was deeply disappointing and showed that their priority is profitnot pets or the families who care for them.For comparison, I called four other veterinary pharmacies, all of which were compassionate, understanding, and willing to accept returns with no issue. Wedgewoods unwillingness to do the same was not only frustrating, but heartless. Their customer service was cold, rigid, and unsympathetic.Worse still, Wedgewood once dispensed a compounded medication that caused our pet syncopal episodes. Only after the fact did they acknowledge the medication can metabolize differently in petssomething that should have been clearly communicated upfront. This oversight put our pets health at serious risk and shows a lack of professional responsibility.There are many other compounding pharmacies that treat both pets and people with care and compassion. I strongly recommend choosing one of them instead. Wedgewood has proven to be neither customer-friendly nor pet-focused. Their behavior in our time of grief was unacceptable and deeply hurtful.

  Business Response

  Date: 04/22/2025

  We sincerely apologize for the loss of your beloved pet. Due to compounded medications being made for a specific patient we are unable to have the medication returned. We have processed a refund of $81.09 for the full amount of your order. You should expect to see the credit in about 7=10 business days and will be applied to the form of payment used when the order was placed. We also want to sincerely apologize for the experience you had when reaching out to us. Your feedback is extremely valuable, and we are truly sorry that our response came across as impersonal or lacking compassion. Please know that this is not the standard of care or empathy we strive to uphold. We are currently reviewing the calls associated with your account to ensure our team is properly coached and that future interactions are handled with the sensitivity and support they deserve.

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to try to fill a prescription for my dog. The pharmacy had already received a prescription and supporting documentation from my vet. The pharmacy called me first. I called back. The call was fine at first. I paid $115 for an ear ointment, which was as expected. But when I could not provide duplicate clinical information the worker said Id have to call back. I said what, are you not going to send me the medication I am paying for? No answer to direct question. I said vet has RX this and sent info. She insisted I do a peer to peer like consult with pharmacist. I am not a pharmacist!! I am a former HUMAN health care worker. I said no way Im calling my vet. They confirmed they sent all necessary documents. They wouldnt even believe me about the call. I said I know its outrageous why do you think Im calling you? They said are you getting the med? I said I asked directly and she refused to answer just insisted that I provide all prescribed medications to the pharmacist. Im at work! This was already done! Im not paid to be a vet nor should my clinical report be the basis of ANY health care decision making!!!!!!! I am a lawyer not a clinician!!! For the love of god. Either refund my money or send my meds and stop this ridiculousness.

  Business Response

  Date: 12/02/2024

  We truly apologize for your recent experience. To ensure a safe and seamless experience for Customers and our beloved pets, there is certain information we collect during the ordering process to provide our pharmacists.  To show our appreciation to you as a customer, we have issued a refund for the entire amount of the order placed on 11/25/24. If there is ever anything we can assist with in the future, please contact us at **************.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged multiple times (August 2024 and October 2024) for a total of roughly $400. I asked on 3 occasions that my card no longer be associated with the account being charged as it was not my personal account. On multiple occasions they were provided the correct card, mailing address, contact email, etc. They have refused any requests for refund. Despite initially telling me the order would be cancelled and I would not be charged,

  Business Response

  Date: 10/15/2024

  We sincerely apologize for your experience. We are glad someone from our leadership team was able to speak with you regarding this ************ discussed, a refund request was submitted in the amount of $202.71 and $201.35. These refunds will be issued in the form of a check as discussed. Someone from our leadership team will provide you updates on the process and when the checks have been sent. If there is anything we can do for you in the future,please contact us at ************** to speak with one of our representatives. 

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called today ****** at 1710 and asked to have my account purged from their data base. The tech on the other end refused to provide his name and sounded like he was talking in a cup. He wanted my name so I gave it. He asked a second time what I wanted, I said PURGE my account from your Data base period. He asked what does that mean? ah DELETE, REMOVE , Get Rid Of IT, PURGE IT now. Since they state its recorded go back and review my call. PURGE it. Interesting they will not allow you to remove an account at their online web site so its call which I did and I got no satisfaction or file this complaint. I do not need my personal information hanging around on their servers for eternity waiting to be hacked. PURGE my account I do not need anything from WEDGEWOOD anymore. He further stated it would take 2 minutes, liar, I waited 5 and I can still log in. PURGE my account

  Business Response

  Date: 10/02/2024

  We sincerely apologize for the recent experience you had when you contacted us. We have deactivated your account, so it is no longer visible or accessible.  Due state board of pharmacy regulations we are unable to fully delete any prescription records for your pet's medication. We have once again inactivated account, so it is no longer visible. If there is anything we can ever do for you in the future, please contact us at ************** to speak with one of representatives. 

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:08/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using this pharmacy for my cats medication since the beginning of the year due to a change in Maryland laws. I have ordered 3-4 prescriptions from them, and each time there has been an issue with the medication. The most recent issue involved a medication that had to be refrigerated. However, Wedgewood never informed me that the medication was shipped, so no one was available to meet the package. Despite the fact that the medication was unusable, they would not send a replacement. Every other medication theyve sent had a shipping notification except the one that actually needed to be met. The customer service is atrocious at this place. Avoid at all costs.

  Business Response

  Date: 08/30/2024

  We sincerely apologize for the situation with your recent order. We do strive to provide the best experience we can to all of our customers. Someone from our leadership team will be contacting you directly today to process a replacement order at no charge to you. If there is ever anything we can help with in the future please call us at **************.

   

  ********************* | Premium Services Manager

  Toll Free: ************

  Wedgewood.com | BlueRabbit.vet

  

   

  Customer Answer

  Date: 08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Order Date: 7/5/2024 Cost:$53.50 Wanted the business to provide me information about the medications expiration date which was less than a month which significantly differed from the same medications I've ordered in the past from Wedgewood which gave me 3-4 months on exactly the same medication Nature of dispute is that I cant get anyone to answer my question in my preferred way of interacting which is by email No one has tried to resolve this and actually I felt that the last customer service rep ********** was rude and erased other medications for my cat that I did not tell her to do Resolving this is easy: I want someone, a senior support manager, like I was told, to reach out by email to me and explain why my cats medication is expiring under 1 month. Is it old? Is this a mistake? Do you need to send me another. I also may need the SS Manager to reach out to a veterinarian pharmacist to explain more if need be Also, have ******** undelete my cats medications. She shouldn't have done that and have her email me letting me know they have been reinstated. I'm a long time customer and shouldn't have been treated the way I was treated Otherwise I have never had an issue with Wedgewood and have been happy so far with service and medications for my pets

  Business Response

  Date: 09/18/2024

  We sincerely apologize for the experience you had. We take pride in providing every customer an excellent experience. We have issued a credit of $66.34 for the full cost of the order you placed on 7/5/24. Someone from our leadership has also reached out to go over your experience to ensure a better experience in the future. If there is anything we can do please feel free to contact us at ************** to speak with one of representatives or you can reach out through chat as well. 

  Customer Answer

  Date: 09/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:04/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially, let me just say that the customer service has always been great.On April 4, 2024, I ordered medicine for my cat, for which I paid shipping and tax - totaling $71. They put a hold on my banking account for the full amount, to make sure the funds would be there. Then when they sent the medicine, they charged me again. This meant that I had no access to the original $71 they charged. Why don't they charge me for the product when I make the order? That's what all other businesses do in this country. I really don't appreciate being without my $71, which is my money to begin with. When I spoke to the manager he said that's their policy.Frankly, I would never do business with them again, but I haven't found another pharmacy that makes the medicine in liquid form, so I'm stuck with them for the present.

  Business Response

  Date: 05/10/2024

  Thank you for letting us know about the difficulties you encountered with your most recent order with us.
  Yes,Wedgewood does a pre-authorization when you place your order. A pre-authorization charge, or pre auth, is a temporary hold placed on a customer's credit card by a merchant for certain transactions. It ensures that the customer has sufficient funds available to cover the requested amount without immediately debiting their account. Many types of merchants such as gas station, hotels and many online merchants use pre-authorizations. With credit and debit cards, authorization holds (also known as card authorization,pre-authorization, or pre-auth) can fall off the account anywhere from 110 days after the transaction date depending on your bank's policy. In some cases,contacting your bank directly about releasing the pre auth can expedite the process. 
  While we will not be able to change our pre-authorization process when you place any future orders, as a courtesy for the inconvenience the pre-authorization caused you with your most recent order, we are crediting you back the $70.41 you paid.
  I hope this information about pre-authorizations has been helpful and that you will continue to place orders for your pets medication in the future.
  

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered medicine for my dog ****** within 45 minutes she passed I called, they said no problem we'll refund you your amount, we are sorry for your loss. That made me feel good because I've been a customer for two years. My dog needed a special medication for her disease. 5.5 hours later I get a call they will not be refunding me any money because it was already packed to go, which yes at 5.5 hours I could see that but not 45 minutes. Since it's never been ready until the end of the day that I usually ordered to ship. I paid 100 for the medicine and 30 for shipping and im told by the office they will give me half minus the shipping. Shipping is refundable thru any postal company and the medicine cam be resold it's prepackaged. And this is how I am treated. Very bad business to say the least and very inconsiderate of them to even treat me with this disrespect if this was Chewy or ******* or any drug store in the *** I would have never been treated this way. My dog died I don't need the medicine and you will not lose the money because someone else will need it. I will be filing bank fraud and filing a civil lawsuit this is wrong and unacceptable. Stop taking advantage of grieving owners. I will never use your company for anything and all of you can go to h***

  Business Response

  Date: 05/02/2024

  Thank you for contacting us about your refund request. We are very sorry to hear about the passing of your dog ****** and a full refund was issued to you on 4/29/2024 for $128.00. 

• Initial Complaint

  Date:04/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a medication for my pet through this pharmacy. I was informed that they did not have enough of the medication to fulfill the order as placed, as the quantity ordered wouldn't stay within the use-by date for the full prescription period. We were told they would be fulfilling *half* of the order so the medication stays within date during the use period. We were not informed of the updated pricing before they charged us. The order for *half* of the original quantity was 95% of the same cost, effectively doubling the per-unit pricing. This medication *can* be filled at the original order quantity and stay compliant, but because Wedgewood's supply of the medication was older, we're being charged the same amount for half the product. I was also informed that they did not know when a new batch would be available. Rather than informing us about any of the new pricing, or simply informing us the order would be delayed, I'm being made to pay 2x due to their poor inventory management.

  Business Response

  Date: 05/02/2024

  We're very sorry to hear about your experience with our pharmacy.We strive to provide the best service, and it's clear we've fallen short in your case. The recent regulatory changes have led to shorter expiration dates and unprecedented demand for some medications. However, this is not an excuse for poor communication or service. We appreciate your honest feedback and are working diligently to make the necessary improvement. When you spoke to one of our representatives on 4/16/2024 about your concerns a credit for $45.00 was processed. 

  Business Response

  Date: 05/02/2024

  We're very sorry to hear about your experience with our pharmacy.We strive to provide the best service, and it's clear we've fallen short in your case. The recent regulatory changes have led to shorter expiration dates and unprecedented demand for some medications. However, this is not an excuse for poor communication or service. We appreciate your honest feedback and are working diligently to make the necessary improvement. When you spoke to one of our representatives on 4/16/2024 about your concerns a credit for $45.00 was processed. 

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid extra for 2 day shipping because the cat medicine is compounded and all meds (esp compounded ones) need to be held preferably below 78 (some excursion to 80s allowable). Ive measured temperature on medication shipped to me in winter at 132 degrees. *** said it would arrive today by 1:45 (4 days after shipped ???????) but it didnt. I looked at tracking and it was in an entirely different part of the state. I called the pharmacy to say it was obviously lost, and even if found it was too long at 132 degrees. They insisted 132 degrees was fine for 4 dayswhich is either they are incompetent or dishonestand that it would arrive later today. I told her repeatedly RIDGECREST isnt our hub or even an adjacent county but is on the other side of the state. She insisted I was wrong. Now even *** admits its been sent to the entirely wrong part of the state and will take them a couple of additional days to find it and get it headed to me. I again called Wedgewood who said they dont give refunds. I DONT HAVE THE ***** IFNTHEY SHOW UP THEY ARE NO GOOD. And the pharmacy is either incompetent or dishonest for insisting 132 for 4 days is acceptable. Which they continued to say after I told them Im an MD and knew better.

  Business Response

  Date: 04/09/2024

  Thank you for reaching out to us with your concerns about the temperature in transit for your pets medication. A full refund was issued 3/28/25 as your requested. If we can be of any further service, please let us know.