Diagnostic Testing
Infinity Diagnostics LaboratoriesThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
02/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My daughter and I went to a drive though Covid-19 testing center on January 2, 2021. After several months of hearing nothing from the lab, they began sending me letters. I went in person and paid the entire amount received from my insurance company. I am still receiving the same bill's from the lab as well as collections letter from a lawyer. I have called numerous times and was told my account is $0, I want them to stop harassing me and close this account and also correct my credit report due to this collection letter.Initial Complaint
04/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 3/21/2023, I paid Infinity Diagnostic labs $375 for a service dated back in 10/8/2021. I received a letter stating they had not received payment and if they do not receive payment by 4/23/2023, I would be sent to a debt collection agency or lawyer. I informed this company that I made the payment and provided the reference number to the payment transaction. They said they would update their records. I called again today (4/12/2023) and asked if I owed anything and they said I did and they have no note of me calling and providing the reference number. I will attach to this complaint the email confirmation and my credit card receipt for proof that I paid Infinity diagnostics laboratory. My account number is #******* Payment Reference #: ********* Authorization Code: ****** Please help me update this company and let them stop harassing me about a payment I already made.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.