Reviews

This profile includes reviews for Critter Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Critter Control

  1830 Route 9 Toms River, NJ 08755-1487

• 

  Critter Control

  1830 Route 9 Toms River, NJ 08755-1487

• 

  Critter Control

  1830 Route 9 Toms River, NJ 08755-1487

Review Details

• Review fromAndrew P

  Date: 05/19/2025

  1 star
  Unfortunately for me the Pest Control Com. That has serviced my 8 duplexes since 1990 recommended this company after a tenant saw a raccoon in the attic.I was glad I was sitting down when they gave me a quote of almost $4,300.00.After sharing that I was a senior they did give a $287.00 discount but the job was still close to 4 grand.Apparently when you sign the contract for the set amount it is done. After job was finished I asked for the final bill cause I was looking for compensation for tenant who lost a days wages due to their incompetence with scheduling. 2nd day of the job No Call, No Show. Told their rep. ** was their mistake and call they tenant,he refused to call and gave me the distract manager. Was told they were having issues with employees? Day after No Show tech came out and only sanitized the attic, never finished the job. Had to call the Distract manager and he came out with 2 techs to finish the job which they never completed due to the estimator not putting in his note where the new bundle of roof shingles were located which I was ************ they had to come out again and they only shingled where they put white metal flashing on roof. When I went down to see if job was done and saw metal meshing still nailed in 2 location on the roof it appeared the job was not done. Spoke to estimator again sent me to management and could not give me an answer on leave compensation for tenant.Manager said they are not roofer,You need a roofer! I said there are more shingles left would you remove the shingles install the mesh and put the shingles over the mesh the way you patched the other area.He said no you need a roofer, then said I am on vacation and do not call till Monday and as far as he was concerned I was lucky they came out as fast as they did and the job is ******* Compensation for tenant lost wages. Due to them being good tenants both up & down unit got gift cards to ******** for all the inconvenience which I provided. Would never recommend them.Sad

• Review fromMelissa H

  Date: 04/27/2025

  1 star
  I was hearing squirrels. You could hear them running, gnawing, making loud noises in my attic . So I called them for their services that cost me $2000. I had called them a week before my warranty was up to let them know I was hearing noises again. Talk to them and they was going to send someone out and no one never called or showed up and a day after my warranty was up I received an email stating that my warranty was up and if I needed services it was going to cost me more money. Please read reviews before selecting any company

• Review fromJudith C

  Date: 04/15/2025

  1 star
  This company tried to charge me over $7,000. for two hours of outside work. It took me an entire month with my bank to get the money refunded.Don't go near them!

• Review fromWalter R

  Date: 07/02/2024

  1 star
  I would not recommend this company for the following reasons: poor service/not showing up as scheduled, lack of communication/phone calls not returned, difficulty getting appropriate refunds. We contracted on May 7, 2024, the job was not completed as quoted due to constant no shows, all transactions were finally completed on July 2, 2024 with a refund for incomplete work.

• Review fromKeith B

  Date: 02/17/2024

  1 star
  Stay away from this company. They prey on the elderly. My Mother lives in a duplex, in a retirement village in **********, where a critter, (turned out to be a raccoon), took up residence in her attic. My brother set a live trap up in her attic. After a week my Mother could still hear the raccoon and had Critter Control come out to take a look at what needed to be done to get rid of the critter and stop him from coming back. The tech, ****, who came out, spent an hour looking in my Mom's attic and outside her house, including the outside roof. ****, saw the live trap in the attic, but said there was nothing in it when he was up in the attic. At the end of his inspection he then showed my Mom photos of what he found, which included holes in the roof, (belonging to the neighbor side of the house where the critter was getting in), matted down insulation and critter messes in my Mom's side of the attic. He then gave her a quote of over $5,000!! This included the removal of the critter, installation of a simple, metal barrier and one way door in the sophists going between the two attics, clearing out of old insulation, (approx. 300 sq. ft.), and clean up critter messes. He then had my Mom sign for services that his company would be doing and give him a deposit of $4,000!Once I found out I reached out to **** and asked him about the amount he quoted my Mother and why there was no itemized materials list. He said that Critter Control does not provide itemized material lists. I then informed him that in order for us to do business with his company we would need that itemized materials list, which he said he would get to us. He never did and we have not heard back from him. Be aware of what Critter Control is trying to sell you. Never sign until you are sure it's what you actually need, consult a 2nd opinion and make sure they give you their quote in writing before they leave, not emailed to you. Buyer beware!

• Review fromDonna W

  Date: 09/27/2023

  1 star
  I have shelled out$2000 to rid the squirrels first from my ***** and now, because the company takes its time to show up- from my walls. I am so unnerved I want to sell my house. The salesperson always has time for you but the actual workers are no where to be found. DO NOT USE THIS COMPANY !!!Im learning the hard way.I wish I had read the reviews first

• Review fromTodd F

  Date: 09/26/2023

  1 star
  I called 3 times now to cancel service. They keep sending techs out as if the service cancellation wasn't requested and each time they tell me the don't see where the request was made. I spoken to *****, ***** and ******. They are a scam.

• Review fromAlex G

  Date: 08/17/2023

  1 star
  I purchased several of the Critter Control service programs for over $2,500.00 including wildlife trapping. What Critter Control does not disclose upon execution of the pest control contract is that the wildlife trapping for $599.00 only includes ONE trapping. Its unclear whether an animal must be caught for the one trap to be exhausted. I had one trap set at my house for a possum or similar animal and, after that; every animal that has started to ****** under at the footing of my house is not covered will cost another $599.00 to trap. This is absurdly ridiculous and unquestionably overpriced. $599.00 per trapping is unconscionable and downright highway robbery. I called and spoke to a customer service representative and was advised that the prices are the prices; that Critter Control is corporate, and that speaking to a supervisor or a manager would be of no help. Critter Control would rather lose my business for a lifetime than to provide competent and diligent customer service. How shameful!

• Review fromAdam E

  Date: 08/11/2023

  1 star
  Fastest way I have ever lost $$$$ dollars I paid to have them STOP coming and pretending like they did something. Horrible!*Day one: walked yard convinced me of extreme mole activity. Placed 3 traps front yard.*Never caught a single mole.*So they placed only placed 4 traps (in a 9 ft bunch) 2-3 weeks later only after complaining to the company that I felt this was not worth the money, I was told they will handle things*They never went anywhere else for treatment in the whole yard. Except the guy who gases the moles was surprised when I addressed treatment to the back yard still. So he proceeded to gas on one of my sprinkler holes thinking it was a moles hole.*Being that you sign a contract for $$$$to start and $$$ each month, I couldnt stand to support such unprofessional practices.*I kindly told them Ill pay what was on the contract, only if they discontinued service.**Be careful!*****(I offered to provide time stamps on my cameras that would show they would only be on my property almost 7 minutes and then disappear doing minimal work. Most of the time was spent in their company automobile).

• Review fromDomingo C

  Date: 08/08/2023

  1 star
  Using Critter Control was big Joke. I paid $725.05 on May, 08,2023, and my front and back lawn still full of active moles tunnel.So i cancelled there service right away after a month. Critter Control is still charging me a bill, shame on this company. I totally dont recommend this Critter Control Company to everybody, Its a ************