Business ProfileforJBS Tree Experts

well I have hired JBS tree experts numerous times . They are very prompt in returning calls and setting up job. 100% work guaranteed is not true for my last tree trimming . I had a tree that was left with unsightly. branches and vines that in my opinion they could /should have trimmed up to look presentable. after calling to ask if this could be done i was told that Im never satisfied with their work and they cant make a habit of returning . We actually argued and then agreed to them trimming up the tree to the way it should look within 3 days . This is after he knew how upset i was by they way he spoke of me .It has been almost 2 months and me reaching out to ask when he might have this completed . NO answer back HOW is this 100% ******************??????

*****, it's unfortunate that you fail to mention that during the original estimate the estimator told you that those branches and vines would be exposed. You proceeded to tell him that this is how you want the trees trimmed and he continuously said the more you trim off in that area the more that will be exposed behind it. Wasn't an issue at the time! We did the work according to how you wanted it done and then you paid in full signifying that you are SATISFIED with the work that was done. Days later you called and said that you were unsatisfied. Perhaps spending the extra few bucks to get the job done correctly as the estimator was explaining to you wasn't necessary for you at the time and thought we should just come back for FREE to do additional work. Not to mention your location isn't exactly a hop, skip, and a jump away from us. Its easily a ****-minute drive meaning that we would have to take time, money, and gas away from our day-to-day operations to come back and do a job that could have easily been done the first time. We were more than happy to come back when we were in the area but evidently that timeframe doesn't make you happy. Can't always agree with the statement the customers are always right! Thank you for allowing us to share the experience we had with you. Have a nice day!