Business ProfileforAFA Stores

On 3/27/24, I purchased a Madison Mahogany King Bookcase Storage Bed from AFA Stores LLC, along with an additional $100 fee for unpack and assembly service. Prior to the scheduled delivery, I took the necessary steps to ensure a smooth installation process by clearing the room except for the mattress. However, upon the arrival of the delivery team, they informed me that they were not allowed to move anything in the room and assemble the bed. Consequently, I was forced to refuse the delivery of the bed. Subsequently, I contacted AFA customer service department to address the issue. Despite my clear request for a refund,I was met with a suggestion to reschedule the delivery, coupled with a veiled threat to leave the bed in front of my house. I conveyed that both options were unacceptable to me. However, upon returning from work later that day, I discovered to my dismay that four broken packages had been left in front of my house without my consent, exacerbating the situation further Given these circumstances, I am formally requesting the following: A full refund of the $100 fee paid for the unpack and assembly service, as the service was not rendered as promised. Compensation for trespassing and leaving products on my property without permission, which constitutes a violation of my rights as a customer. Compensation for the damaged items that were left outside without my consent, resulting in additional inconvenience and frustration. I have not receive any response from AFA Stores LLC. I trust that you will address this matter and provide a satisfactory resolution. Please contact me at your earliest convenience to discuss further steps to resolve this issue.