We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Autopia Motorcars Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This car dealer is fraudulent. I purchased a vehicle from them out of state sale and received the vehiclein horrible condition. I had to file a police report, had to contact the lender and other obstacles that made me waste a lot of time off work making me lose more money just because these fraudulent dealer they still have not provided registration or plates . Buyers beware

    Business Response

    Date: 10/28/2023

    Please be advised that ****************** bought a 2022 ****** Supra from our dealership. A third-party transportation company was dispatched to make transportation from ** to **. Vehicle left our facility in excellent condition. Any damages during transit does not fall on us; this is why we investigated further and made a claim for the customer with the transportation company who damaged the vehicle during unloading car. Claim number and Report number were both forwarded to ****************** and was also advised that an adjuster will be contacting her to inspect the vehicle. Unfortunately, for out-of-state titles, registration and plates the process can take up to ***** days turnaround time, it depends on the state. Many dealerships do not make out of state deals because of the that and customer is aware of this because according to the boyfriend before purchasing he had contacted two different dealership in ******** and they refused to sell him the car as soon as they knew she was located in CA. We have provided temporary plates and registration to the customer. As the selling dealer we have provided the buyer with all the tools needed for this matter to be resolved; In the other hand, all we have been receiving are falsely accused calls and messages from the customer, her boyfriend and her attorney. 

    Customer Answer

    Date: 10/28/2023


    Complaint: 20791228

    I am rejecting this response because: 

    The dealer had over 30 days to provide registration and plates and still have not . The registration is expired now and having issues with insurance company because of that. Also it took them over 30 days of receiving the vehicle to file a claim and nothing has been done yet. Also the dealer charged me a ***** fee on top of sticker price because supposedly they sent the car to ****** to get inspection on everything.  That is false ! There is no records of that. After speaking to a dmv officer it was brought to my attention that the dealer never paid the taxes or registration fees in ********** which they are committing tax fraud. This dealer is a fraud and yes damages were made by towing company but not all .



    Regards,

    ***************************

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nothing but problems with the vehicle since purchased and it hasn't even been a month. Vehicle had to be taken back for repairs within a few days of purchase and repairs weren't all done. ****** handled the purchase and was extremely rude when I called about the issues. Several messages to him addressing the issues not corrected and zero responses. They also had me sign that a 200 point dealer inspection was done on the vehicle with a charge of $3,995 for it and it clearly wasn't done or all the issues would have been caught before they put the vehicle out to sell. The inspection wasn't done on the vehicle which all the repairs done after the purchase and proves they're nit inspecting vehicles before the sell them. I am owed back this money for services clearly no done. They need to fix the remaining issues not done.

  • Initial Complaint

    Date:06/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/8/22 i found a audi a5 0n line went to the dealer to buy i gave them **** doller and a 2019 jeep after leaving the dealer i notice the car bouncing all over the road call and told them the this car is not safe and i dont want it because of that they told me to bring thr car to audi dealer so they can look at it he as **** from ther dealer want audi to see whats wroung with the car so he can fix it when i went to the the dealer they told me that their is a gap in my car fax report and it looks like the car was in a flood i call and told them i dont want this car because its a flood car the car broke down at the dealer from water damage it leaks water though the door all control arms no good treansmission makes nose when change gears gas door dont open and the car shake from time to time when sitting in it or driving at low speed i gave then a lot of opportunity to fix car i bring it to the dealers friend in ****** ********** tock it to the audi dealer 3 or 4 time they didnt want to pay the dealer the price to fix hed me with out a car for 15 days without a car and when i got the car it still was NOT FIX PLUS THEY MESS UP ALL MY I NFOMASION ON PAPERWORK AND LIED ABOUT MY EMPLYMENT my credit report dosing show this car so my credit score fell over 100 points plus they didnt pay off my jeep untril 4/11/22 way after i told them i dont ***** this car it not worth the price and is a flood car i even try to have my bank repo the car from them call the cops but they wouldnt come out because they or busy and this wasnt an emergency

Autopia Motorcars Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.