ComplaintsforCKS Prime Investments LLC

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Initial Complaint
03/14/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
CKD Prime Investments keeps Reporting I owe them on all credit reports. I have disputed this many times and it comes back correct. I have not had any contact with this company. I tried calling and all voicemails are full and cant take messages. This company has violated my rights as I have 30 days to dispute a debt. They have ruined my score causing my score to drop in the process of rebuilding credit for home. I would like this account removed immediately from all credit reports. This appears to be a third party buyer of debt genius. I have no information of that account or bills. I would like validation of this account with my contract with CKS with wet signature agreeing to pay them.
Business response
04/01/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No prior disputes or requests for validation have been received on this account. A dispute has been noted on this account and verification documents have been sent to the consumer. CKS Prime voicemail is not full and is actively receiving voicemails. CKS Prime has not received any voicemails and has had no contact with the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.
Customer response
04/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
03/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint against CKS Prime for multiple violations of consumer protection laws, specifically the Fair Debt Collection Practices Act (*****) and the Fair Credit Reporting Act (FCRA). Recently, I looked at my credit report and see CKS Prime reporting an alleged debt. However, their communication failed to comply with several critical provisions outlined in both the ***** and the ***** which I believe constitutes serious violations of consumer rights. The specific violations are as follows: Violation of 1 CFR 1006.34(b)(5) and 12 CFR 1006.34(c)(4)(i): CKS Prime failed to provide me with the required notice informing me of my right to dispute the debt within 30 days of receiving their initial communication. This omission directly violates both the ***** and the ***** Violation of 12 CFR 1006.34(d): Despite my request for verification of the debt in accordance with my rights under the *****, CKS Prime has failed to provide adequate verification. This refusal to verify the debt further compounds their violation of consumer rights. These violations have not only caused me undue stress and confusion but also may have negatively impacted my credit score and financial well-being. As a consumer, I am entitled to fair treatment and accurate information under both the ***** and the ***** In light of these violations, I kindly request that the ************************************ thoroughly investigate this matter and take appropriate action against CKS Prime. Additionally, I ask for your assistance in having the negative account associated with CKS Prime removed from my credit report, as it was reported in violation of consumer protection laws. I also want this company to cease any and all communication with me through all mediums
Business response
03/22/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. A dispute has been noted on the account. Verification documents were sent to the consumer on or about October 26, 2023. There has been no communication from the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report.Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.
Initial Complaint
03/09/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with ******* ** **** ******** *** . I do not have a contract with CKS PRIME INVESTMENTS, LLC , they did not provide me with the original contract as I requested.
Business response
03/12/2024
CKS Prime Investments, LLC (“CKS Prime”) acknowledges receipt of the consumer’s complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No previous disputes or request for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.
Customer response
03/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me as long as they deliver on their course of action .

Regards,

********* *******
Initial Complaint
03/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am desperately trying to just make a payment to this company to resolve my debt. If I go to enter my email to be contact, it fails every time. If I click to pay online FROM the emails THEY have sent me, the website link fails. If I call on the phone, it doesn't go anywhere. On the website if I enter the reference number FROM MY EMAIL FROM THEM, it can't be found. I am not even trying to dispute, I just want to pay. But at this point I want to claw my eyes out. This is so unfair that they make it completely impossible. I need this resolved. I am trying to recover from Financial Hardship and improve my credit and this is the ONLY bill I am unable to even access let alone pay.
Business response
03/15/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. The consumer logged into the servicer, **************************, portal on March 7, 2024 to set up an arrangement for payment on their account. No previous disputes or request for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. There has been no communication from the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.
Initial Complaint
03/05/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for this debt with 12 *************** ************* I do not have a contract with CKS Prime Investments L. They did not provide me with the original contract as requested.
Customer response
03/06/2024
CKS Prime Investments, L??This letter is sent in response to a notice I received on my credit report. I am requesting that you provide verification of this debt.??Please send the following information:
The name and address of the original creditor, the account number, and the amount owed.
Verification that there is a valid basis for claiming I am required to pay the current amount owed.
Details about the age and amount of the debt including a copy of the last billing statement from the original creditor; a detailed explanation of any interest added or payments made since the last billing statement and the legal authorization for this interest; the date the original creditor claims this debt became delinquent.
Whether this debt is within the statute of limitations and how that was determined.
Please also forward details about your authority to collect this debt: whether you are licensed in my state and if so provide the date of the license, name on the license, license number, and the license number, and the name, address, and telephone number of the state agency issuing the license. If you are contacting me from outside my state, provide the licensing information from your state as well.??Sincerely,??*************************
Business response
03/11/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No previous disputes or request for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.
Initial Complaint
03/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
CKS Prime Investments agreed to remove the delinquencies off my credit report they received payment. I paid on 4-30-2020 and 2-28-2020 for two accounts but I still havent gotten the information removed from my credit reports. I sent emails and tried calling and left messages to no avail. This information is damaging my report. I want CKS to uphold the agreement we made years ago. Thank you!
Business response
03/12/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased these two accounts in good faith and for value.As a result of the complaint a member of our Compliance Team investigated the allegations. These accounts have been closed in our office since January 4,2021, as paid in full. In a gesture of good faith, our office has made the decision to cease reporting. We remind the consumer it can take between 30 and 60 days for the change to be reflected on the consumers credit. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.
Initial Complaint
03/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ************ Services. I do not have a contact with CKS Prime Investments. They did not provide me with the original copy of the contract as I requested.
Customer response
03/06/2024
I do not have that documentation as it was a phone call made and I do not have that information as to when i called them.
Business response
03/11/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. No previous disputes or request for validation have been received from the consumer. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.
Initial Complaint
03/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Good afternoon, I am the one requesting that they show a signed contract with me. They do not have a contract with me. I have no knowledge of this company and I am not liable for this debt. If they are not able to provide a contract where both parties have signed, then this needs to be fully removed from my credit report. I received a heads up from a frield that a small claims has been filed against me also. I do not recall any letters being mailed to me nor any phone calls. I have contacted them and contacted the "Attorney" that is representing them also. No calls back. I am not aware who CKS PRIME INVESTMENTS,LLC is. Thank you.
Customer response
03/07/2024
I do not have any documentation on it unfortunately. I even told them I had no is*** working out a payment plan- I just couldnt pay it in full, yet here we are. They are just in it to *** people and that is unfair! Someone had even called us regarding this is*** and the same requests were made.
Business response
03/12/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. This account is being serviced by ******************** LLP. An initial demand letter was sent to the consumer on January 9,2024, and suit was filed on February 22, 2024. There has been no communication from the consumer and no requests for validation. A dispute has been noted on the account and verification documents have been sent to the consumer. CKS Prime is not reporting a tradeline on this account. Should the consumer continue to have further questions or concerns we invite them to contact ******************** LLP at ************** to discuss the matter further.
Customer response
03/14/2024

Complaint: 21375981

I am rejecting this response because: I did not receive any initial letter regarding this issue. I just started receiving all these letters from lawyers regarding this issue and this is how I became aware. I have not received ANYTHING from this company regarding any issue. I have even called this "law group" after finding out about this issue and left a voicemail for someone to please return my call and never received a call back. I wish to see the contact that I signed for this with any transactions as well. This is not my debt.

Regards,

*************************
Business response
03/18/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. As previously stated, this account is being serviced by ******************** LLP. A dispute has been noted on the account and verification documents have been sent to the consumer. CKS Prime is not reporting a tradeline on this account. Should the consumer continue to have further questions or concerns we invite them to contact ******************** LLP at ************** to discuss the matter further.
Initial Complaint
02/29/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing to dispute the accuracy and ownership of information that was provided by CKS Prime investment LLC.They are making a claim that I owe them debt, when in fact I have never had a binding contract with this company and even though I have requested, they have not been able to send me the original contract with my signature.I respectfully request that you investigate this matter and remove this off my credit score immediately.Thank you for your attention to this matter.
Business response
03/08/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. A dispute and request for validation was received on February 28, 2024. A dispute was noted on the account and verification documents have been sent to the consumer. In a gesture of good faith, we have made the decision to close the account and reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.
Customer response
03/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
02/27/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *******************************, I do not have a contract with CKS PRIME INVESTMENTS LLC, they did not provide me with the original contract or purchase agreement as I requested.
Customer response
02/28/2024
I still have not received any communication from you guys providing the [original contract] and I would also like to see the [purchase agreement], I would also request that you send the BBB these documents to promote fairness and avoid stall tactics like the ones your using right now.. the burden of PROOF is not on the the consumer. I have dropped off documents twice at your drop box in **, I do not have a receipt for mail as I reside in ** and dropped off the correspondence in your mailbox in ********, **.
if you cannot provide these documents to the BBB or to myself. I REQUEST THAT YOU REMOVE THIS ACCOUNT.
Business response
03/07/2024
CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. CKS Prime purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. A dispute has been noted on this account and verification documents have been sent to the consumer. In a gesture of good faith, CKS Prime has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.

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