Complaints

This profile includes complaints for Jersey Strong's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jersey Strong has 13 locations, listed below.

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• 

  Jersey Strong

  1800 State Route 34 Ste 402 Wall Township, NJ 07719-9167

• 

  Jersey Strong

  2345 Route 66 Ocean, NJ 07712-3961

• 

  Jersey Strong

  3681 Route 9 N Ste 31 Freehold, NJ 07728-2675

• 

  Jersey Strong

  300 Gordons Corner Rd Manalapan, NJ 07726

• 

  Jersey Strong

  3857 Route 9 N Old Bridge, NJ 08857-2717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding my teenage son's membership with Jersey Strong. On November 5, 2024, my son, who is under 18 years old, joined Jersey Strong and signed the contract himself without the consent or signature of a parent or legal guardian. Legally, a minor cannot enter into a binding contract without parental authorization. Upon reviewing the terms and conditions, I noticed that only a partial version was provided in my son's email, and there was no clear mention of a cancellation fee. Since joining, my son has only attended three times due to school commitments but has already been charged $184. On March 10, 2025, I made multiple attempts to contact both my local Jersey Strong location and customer service by phone to cancel his membership. Despite the circumstances, I was forced to pay an additional $106.63 to cancel—a fee my son was never made aware of upon signing up. I find this practice unfair and misleading, especially considering that the contract was signed by a minor without parental consent. I request a full refund of the cancellation fee and a review of Jersey Strong’s policies regarding minors signing contracts without guardian approval. Please address this issue promptly.

  Business Response

  Date: 03/24/2025

  Hello,

  Thank you for being a member with us! The account has been cancelled immediately & a refund has been issued for the deferred enrollment fee of $100 + tax.

  Thank you,

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello,November of 2023 I signed up for this gym and was given the opportunity to meet with a trainer and to potential sign up for classes. upon signing up I was told this would only be 150$ a month. after my first month I received a Bill of 350$ which is not something i would have agreed on. I tried going in there and speaking to the managers and they were nasty with the way the spoke to me and treated me like none of my concerns mattered. they trapped me and gave me none of the correct information in order to ******* me in. I called my bank canceled my card and told them that all charges from jersey strong were falsely charged because they were. i never agreed to this amount. Since the gym wouldn't work with me after being there not even over a month I left. Now over a year later i am receiving a call from Debt collectors telling me i owe them close to $5000 and telling me this will be going to collection that will affect my credit. i am completely torn... there is no way that this is something i should be responsible to pay for never going. they didn't say anything on the contract for the price changing to 350$. these are all false statements and now i am stuck dealing with something that could potentially effect my Pay, lively hood and overall life. this is by far the most stress and disappointment i have ever felt from anywhere.

  Business Response

  Date: 02/27/2025

  Hello,

  Thank you for contacting us.

  According to our records, you enrolled in a training program for $299/month on 11/15/23 with the initial term of 12 months. You are currently responsible for this balance in full as the account has been billed in accordance with your signed training addendum. If you would like to make a payment towards this balance, you may do so by contacting your local Jersey Strong club.

  Thank you,

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business deliberately provides incorrect information from their customer support center to the consumer. Upon my request as a consumer to contact the business; the customer support center provided me with an invalid email address and website, two times, so that I cannot contact them to lower my monthly membership fee; also, customer support refused to provide a phone number as well.

  Customer Answer

  Date: 02/13/2025

  
  Better Business Bureau:
  
  

  Thank you for your prompt response to my efforts regarding my issue with Jersey Strong, but I have resolved the issue by going into the gym and speaking to them in person.

  Thank you again.

  
  Regards,
  ******* ********** 

• Initial Complaint

  Date:01/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they have been giving me the run around to cancel not im being charged a fee that wavied when i started , they are now charging an annual fee that i should not have to pay because i have been trying to cancel before the new year started and now i still have to pay a monthly membership fee. i have called, emailed and still haven't spoked to some about canceling

  Business Response

  Date: 02/07/2025

  Hello,

  We have gone ahead and closed the account for ****** ***** with no further billing due.

  Thank you for being a member with us!.

  Thank you,

  Customer Answer

  Date: 02/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. there was 2 children attached to this complaint but they only stated ****** ***** account, lymir ***** account also should be resolved. but yes i satisfied. thank you 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for one year of gym membership with New Jersey strong in 2023 and paid the entire cost of the one year. I never signed any contract or agreement with the gym to auto extend beyond one year. However, after the one year was up, the gym started charging my credit card on file a monthly fee. I went to the gym in person and called them multiple times telling them that I never agreed to a month to month membership and asking them to cancel. Each time, they referred me to their third party billing company, which is based in ***** and is impossible to get in touch with. I tried multiple times to call the billing company to cancel, but they always made excuses and came up with reasons why it wasn't cancelled (for example, they tell you to cancel with the gym, but the gym then tells you to cancel with the billing company). Now, Jersey Strong is calling me saying that I owe over $300 because I didn't cancel a membership that I never signed up for in the first place. Given all the complaints about this very issue, it is clear that this gym has a cancellation scam. Somebody should file a class action (maybe I will look into attorneys). I had to cancel my credit card so that the gym couldn't charge me, but now they are threatening collections for an amount that I do not owe. Jersey Strong needs to remove the balance from my account and stop this cancellation scam.

  Business Response

  Date: 01/21/2025

  Hello,

  We have gone ahead and closed the account immediately with no further billing due.

  Thank you,

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jersey Strong charged me $117.92 on 12/30/24. When I tried to go to the gym in Jan. I found out that Crunch took over. Jersey Strong is not providing service which they charged me for.

  Business Response

  Date: 01/13/2025

  Hello,

  As of January 1st 2025, the ************ location was transferred over to **************. All membership billing remained the same & members will continue to have access to the same facilities. At this time, no refund is due as the account has been billed in accordance to the membership agreement.

  Thank you,

  Customer Answer

  Date: 01/13/2025

  
  Complaint: 22804620
  
  I am rejecting this response because:

  Jersey Strong charged me $117.92 on 12/30/24. ************** is only a monthly fee of $24.99. I need to be refunded this difference, Jersey Strong should not be pocketing my money.
  
  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 01/21/2025

  Hello,

  All memberships that were transferred over to ************** continued to have the same access to the location for January 2025. You may contact ************** for further assistance with future billing with your new Crunch membership.

  Thank you,

  Customer Answer

  Date: 01/22/2025

  
  Complaint: 22804620
  
  I am rejecting this response because:
  

  I had to pay Crunch $29.99 for my January membership. I need the $117.92 that was charged by Jersey Strong on 12/30/24 for January. I'm using the gym in January under my Crunch membership not Jersey Strong.
  
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a WOW Jersey Strong member since 2005 with no break in membership or payment. I am VIP member able to access all 7 facilities. On 4 Jan I was notified that some facilities were bought by Crunch leaving me with only 3 facilities on VIP. Today I went to my main gym in manalapan and was told I was no longer a member of Jersey Strong and that I can sign up for a new membership fee……really. They charged my account for Jan and I had to call crunch Ocean to cancel my membership to which I never agreed to on my contract. Now tomorrow I have to go to my gym and sign a new contract and they are charging me 30 additional processing fees. I Want my 25.31 for Jan reimbursed immediately and I want my new membership processing fees to be waived . What kind of business does this kind of nasty business to people ?

  Business Response

  Date: 01/13/2025

  Hello,

  As of January 1st, 2025 the Ocean location was transferred over to Crunch Fitness, which the account was a home club of. All billing as of that date is handled by Crunch Fitness directly & we are unable to adjust.

  Thank you,

  Customer Answer

  Date: 01/13/2025

  
  Complaint: ********
  I am rejecting this response because:

  i was never notified prior or given permission for jersey strong to transfer my personal information and card info ~ also I was not currently a Ocean member I was manalapan member and JS should have known that 
  
  
  
  Regards,
  
  Colleen Mccabe

  Business Response

  Date: 01/21/2025

  Hello,

  The membership's home club was for our Ocean location. As this home club was set for Ocean, the membership was transferred over to Crunch Fitness. The charge in question was billed directly by Crunch Fitness. We are unable to make/review any adjustments that were made on the account after the transfer on January 1st 2025.

  Thank you,

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel a membership with Jersey strong/crunch fitness. The guy at the gym told me when I signed up I would not have to pay a cancellation fee because I was moving out of state in a few months and they waive cancellation every time. I am trying to cancel and they will not waive the cancellation and are being rude and not direct on who i can speak to about it. It is basically fraudulent in my view since they told me something upon signing up to get me to sign up and now the "back office" won't allow the cancellation waiver.

  Business Response

  Date: 01/13/2025

  Hello,

  We have gone head and issued a refund to the card on file for the Annual Membership Fee that was billed on 12/24/24. As of January 1st 2025, the membership has been transferred over to Crunch Fitness, who must be contacted in order to cancel the account going forward. Please use the link provided below for further assistance with cancelling the account.

  https:/

   

  Thank you,

  Customer Answer

  Date: 01/13/2025

  
  Complaint: ********
  
  I am rejecting this response because: I have filled this form out and have called Crunch fitness and no one answers the phone. I submitted a cancellation with Jersey Strong in mid to early December.

  I appreciate the refund of the annual membership but I still don't know how to get this thing cancelled since I filed it with Jersey strong and no one answers at Crunch. The attached email was when they responded to me, but they wouldn't remove the cancellation fee so I didn't want to pay it, I had filed in the gym on Dec 12th. This is quite crazy that I have to go this route to cancel a membership it should be easy and your organization is making this extremely difficult.
  
  Regards,
  
  ******* **********

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Jersey Strong at the Ocean location. When I signed up I asked if the club had a law enforcement discount. They stated yes and said I would just have to pay the monthly fee and the enrollment fee would be waived. Not once did they mention that if I didnt pay an enrollment fee up front I would have to pay it if I cancelled. I was under the impression that the enrollment fee was waived, not deferred. Now I am being forced to pay $100 to cancel when I was never made aware of upon joining. I have attempted to contact someone at the ********* to which no one picks up the phone. I have submitted 3 support tickets with Jersey strong. I responded back to a support email with no response back.

  Business Response

  Date: 12/27/2024

  Thank you for being a member with us. We have made the exception to refund the cancellation fee associated with this membership. The membership will be fully canceled as of 12/30/24.

  Customer Answer

  Date: 12/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** M

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A little over a year ago, I bought a membership at the Jersey Strong in Old Bridge, NJ. Signing up for the membership was fine, but I soon after considered getting personal trainer sessions. I went in for the Health Scan/to talk to the trainer and I did the evaluation. After being winded and lightheaded, I was brought in to discuss a contract. We verbally agreed for me to try it out and get a feel for personal training. It was supposed to be 4 sessions in a month, once a week. I paid the deposit/fees for that month and thought nothing of it. After the 4th and supposedly final session, my trainer was acting like he would see me the following week. I was confused and asked what he meant, and apparently I had way more sessions then I agreed to. I immediately asked to cancel any more because that wasn't what I agreed to. After being talked to in circles, I was told that I had to make a ticket and contact support. I asked to cancel this contract that I had not agreed to, and was essentially told no I couldn't. Not even paying the $106 cancellation fee for the membership did anything, I was told that I could buy a guest pass each time I needed to go to the gym. Instead I was persuaded that a refund for thr $106 couldn't be given and not fully cancel my account but freeze it and apply that $106 to the $10 a month frozen fees. Fast forward to the end of this past October, I get charged the club dues fee for a gym I don't use and honestly forgot about. I then dealt with support again, who don't answer in a timely manner, who told me that I had to pay another $106 to cancel my membership officially and that the personal training sessions were a separate issue. Immediately after my membership was canceled/unfrozen I got charged $180 and was told that not matter what, the personal training sessions wouldn't be canceled and that I owe another $1,620 dollars. I can't possibly imagine paying that much for a service I never agreed to of this length. Please help me with this.

  Business Response

  Date: 12/10/2024

  Thank you for being a member a member with us. We will make the exception to waive the remaining initial term and balance for *** ********* personal training. His account is canceled with no further payments due. We hope to see him rejoin in the future. 

  Customer Answer

  Date: 12/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******