Complaints

This profile includes complaints for Trinity Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Solar

  2211 Allenwood Rd Wall Township, NJ 07719-9692

  
• 

  Trinity Solar

  20 Pattersons Brook Rd Ste 10 West Wareham, MA 02576

  
• 

  Trinity Solar

  2180 5th Avenue, Unit 1 Ronkonkoma, NY 11779

  
• 

  Trinity Solar, Inc

  300 Corporate Dr Reading, PA 19605

  
• 

  Trinity Solar

  4 Open Square Way, Suite 410 Holyoke, MA 01040

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving unsolicited calls and texts messages multiple times a day from Trinity Solar. I have requested this to stop with no results. These actions are harassing and effecting my family. It occurs at all hours of the evening.

  

  Business Response

  Date: 04/09/2025

  Trinity Solar sincerely apologizes for the unwanted phone calls. Mr. ****** met with one of our Energy Consultants in March 2024, and in an effort to follow up on his interest in solar, we placed a call and left a voicemail.

  We have since removed his contact information from our call list, and he will no longer receive calls from us. We appreciate the opportunity to apologize and take corrective action.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement with Trinity Solar this past fall under the agreement that we would receive a $1,000 sign up bonus. Its been over 6 months and we still havent received our sign up bonus. We reached out to our representative who said we should have received it within a few weeks after our install and he would find out about it. This was a few months ago. We reached out to him again and found out he is no longer employed with Trinity Solar and we still havent received our sign up bonus!!

  

  Business Response

  Date: 04/18/2025

  A Trinity Solar manager connected with Mr. ******* on April 15, 2025, and confirmed that we now have all the necessary documentation to process his incentive check. At Trinity Solar, we take pride in offering industry-leading incentive programs and remain committed to delivering on our promises. Our team is actively working to process his check as quickly as possible, and we sincerely appreciate his patience and understanding throughout this process.

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had solar installed by Trinity last year and we were convinced to use the loan option rather than a PPA. Our sales *** had informed us that we would get a tax refund which would amount to the total needed ($12,000) as a one-time payment to prevent our monthly bill from increasing after the first year. Unfortunately, we learned that this tax incentive is only valid if you owe on your taxes which we did not, and we were not originally informed of this. We were not able to acquire the tax refund due to this reason, and are now facing the increased monthly statements for the duration of our loan which is making the annual cost of solar more expensive than our electricity prior to solar, which was the key selling point to having our panels installed.

  

  Business Response

  Date: 03/24/2025

  Trinity Solar reached out to Ms. ****** and Mr. ********* on March 21, 2025, to discuss their concerns regarding their tax credit. During our conversation, it was confirmed that they independently filed their taxes using tax software.
  
  At Trinity Solar, we are committed to providing our customers with information about potential tax incentives related to solar energy. However, as solar professionals, we are not licensed tax advisors and cannot provide tax guidance. To ensure they receive the most accurate and beneficial advice, we strongly recommended that Ms. ****** and Mr. ********* consult with a qualified tax professional to review their filings and determine whether any corrections or amendments are necessary. They can also find a wealth of information on residential energy credits on the IRS website, along with the ********************** Credits Form 5695 and related IRS instructions for the form. 
  
  Mr. ********* acknowledged this recommendation and confirmed that they intend to seek professional tax assistance. As always, Trinity Solar remains dedicated to supporting our customers throughout their ********************** journey, and we are available to assist with any additional questions or concerns that may arise.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought solar panels from this business for my home the past two years my solar has not worked unknown to me couldnt figure why my electric bills were so high.Called the business to immediately have someone come out to repair as I am losing money by the day no one has called me back. I have been paying for my panels as I financed it for the past two years without them working.

  

  Business Response

  Date: 03/20/2025

  On March 11, 2025, Ms. ****** contacted Trinity Solar regarding concerns about her systems production. Our team promptly created a case, and she was contacted the following day to schedule a visit for further investigation.

  Since then, we have maintained regular communication with Ms. ******* keeping her informed at every step. We have also assured her that once her systems production is fully restored, we will connect her with upper management to review and address any remaining concerns.

  Trinity Solar remains dedicated to delivering a positive customer experience, and we appreciate the opportunity to work toward a resolution.

  Customer Answer

  Date: 03/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lied to about the tax credit use. Was presented as a tax rebate.

  

  Business Response

  Date: 02/20/2025

  On January 29, 2025, a Trinity Solar Senior Director had already engaged with Mr. ******** to address his concerns and work toward a resolution before he filed his BBB complaint on February 14, 2025.
  
  After a comprehensive review of the communications between our sales representative and Mr. ********* senior management confirmed that all information regarding the tax credit was conveyed accurately and transparently.
  
  Furthermore, Mr. ********* accountant later verified the accuracy of the details we provided, confirming that he can carryforward any tax credits not monetized in the current year into future years for monetization.
  We remain committed to supporting Mr. ******** throughout his solar journey and are available to assist him as needed.

• Initial Complaint

  Date:02/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quite excited about getting solar via Trinity Solar when we first connected in Fall 2023. The process moved along quickly, I felt well-informed, and my sales *** was a really nice guy. Then, on April 1, 2024 after theyd run a hard pull on my credit and the contract had been finalized I got an email from the installer's company, *******, noting that my contract had been canceled. Since I had not requested this cancellation, I reached out to Trinity to see what was going on. It took them two full weeks to ***ly to my inquiry, and I learned that my account had been canceled. Since I hadn't requested this, I asked if they could figure out what happened and get back in touch to move the process forward. That was almost a year ago and despite their promise to follow up, I still haven't heard back from them; this feels like an illegal breach of contract. What could have just been a clerical or tech error has turned into a bad experience, and I suspect this may be emblematic of how problems are managed more generally; if they're not eager to connect before the project is in motion, I can't imagine they'd be eager to do so once they have someone's business.

  

  Business Response

  Date: 02/10/2025

  Trinity Solar has made several attempts to contact Ms. ******* regarding her solar project, including calls on 2/6/25, 2/7/25, and 2/10/25. 
  
  We remain dedicated to addressing her concerns and guiding her through the next steps. We look forward to speaking with her as soon as she is available to return our calls.

  Customer Answer

  Date: 02/10/2025

  
  Complaint: 22888723
  
  I am rejecting this response because:
  
  Hi all,

  Thanks for reaching out. I didn't get any messages on 2/6 or 2/7 but I did get a voicemail from a representative this afternoon (2/10) and a text from the rep *** worked with when we initially engaged earlier today -- I was in meetings all day so was unfortunately unable to speak with him. Additionally, given that he ghosted me previously, and since someone from Trinity requested a cancellation with ******* on my behalf without asking me, I'm not feeling particularly trusting with regards to any verbal communication with *****. Glad to speak with someone or to answer anything via email. 
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 02/20/2025

  A Trinity Solar Sales Consultant has been in communication with Ms. ******* to assist her in moving forward with her solar journey. We have a confirmed meeting on 2/21/25 and plan to explore solutions tailored to her needs. 
  
  Our team remains fully committed to addressing her concerns and providing the support she needs every step of the way.

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been working with your company and were informed that we would receive a refund of $11,531.52. We have chatted multiple times with the company and they keep telling us to refer to page 31 of our contract, however, we have not been contacted, nor have we received the refund. As dedicated customers who consistently pay our bill on time, we chose Trinity based on multiple positive recommendations from friends and neighbors, all of whom have received their refunds or reimbursements. Unfortunately, we have not had the same experience. We value our relationship with Trinity and hope to resolve this matter promptly, as this situation does not seem appropriate or consistent with good business practices.

  

  Business Response

  Date: 01/22/2025

  I wanted to bring this customer’s complaint to your attention, as it seems there may be some confusion on her part. It appears the customer is mistakenly associating her concerns with us instead of her finance partner, *******. Since ******* owns the customer’s solar system, they have confirmed that they’ve been in contact with the customer to address her tax credit concerns. They are also responsible for determining the tax credit amount she will receive.

  If helpful, I can provide email confirmation from ******* verifying their communication with *** *******, and that she is referencing page 31 of her ******* agreement in her complaint.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity installed solar panels on our home. The sales person told us they would install snow guards on the panels to protect our property from snow releasing all at once creating an avalanche. After signing the contract and having the panels installed the sales person informed us that he had made a mistake and they would not install the guards. The sales person also said they would install them if his manager gave approval. Now the sales person tells us that the manager will not approve them and to claim any damage occurred with our insurance company. This is unacceptable because the damage will keep reoccurring after repaired.

  

  Business Response

  Date: 01/24/2025

  On January 20, 2025, Trinity Solar spoke with Mr. ****** to address his concerns and collaborate on potential solutions. We presented several options to resolve the matter and remain committed to supporting him as he considers the next steps. 
  
  Our team looks forward to assisting Mr. ****** throughout his solar journey and ensuring a positive experience.

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With the contingency that snow guard installation is completed and satisfactory. 
  
  Regards, ******* ******
  
  ******* ******

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  system not doing what they claim it was supposed to do, They don't call back most of the time they say they will & when & if they call back they tell me there is nothing they can do.

  

  Business Response

  Date: 01/21/2025

  Trinity Solar had the opportunity to speak with Mr. ********* on January 20, 2025, to address and clarify any concerns regarding his solar system's energy production. Since his system was energized in December, it has been operating as expected. It's important to note that solar energy production is evaluated on an annual basis rather than month-to-month, which allows for seasonal variations.

  We are confident that Mr. ********* will soon notice the positive impact of solar energy on his electric bill as the system continues to perform. Our team remains fully committed to supporting him throughout his solar journey and ensuring he experiences the full benefits of this renewable energy solution.

  
  

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed on my roof in May. Prior to agreeing to the contract, the sales *** told me I would be 108% solar, and no longer have an electric bill with PPL. He (****) also stated if I did receive a bill from PPL, I could submit it to Trinity and they would take care of it. The past 2 months my bill from PPL is $90, and currently $280 (with 6 days left in the billing cycle). I have reached out to trinity 6 times, via phone and have been told the *** was going to contact me. I have heard NOTHING. No ***, no management, no one. My system is barely producing anything at all and my entire roof is covered. I cannot afford to pay $185/mo for the panels and $300 for electric, when prior to getting the panels, my electric bill was NEVER more than $230 because I was on budget billing. I am now having to pay over $450 for electric? This should be illegal. I know exactly what was shown to me prior to signing the paperwork and I feel like I was bamboozled. I either want a refund from the last 2 loan payments I made, and going forward I want my electric bills paid by Trinity as I was told, or I want the panels removed from my home. I have never been more disgusted with a company and never had not one person from management reach out to me.

  

  Business Response

  Date: 01/08/2025

  On January 6, 2025, a senior member of our management team connected with Ms. ****** to address her concerns. During the conversation, we carefully listened to her feedback and worked to resolve the issues she raised.

  We are pleased to confirm that her concerns were fully addressed, and she expressed satisfaction with our resolution. Our team remains dedicated to providing exceptional service and will remain available to support Ms. ****** throughout her solar journey.

  Customer Answer

  Date: 01/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******