ComplaintsforHaleon PLC

• Initial Complaint

  12/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I got very dizzy and my blood pressure was sky rocketing ?? after I drank emergen c for 7 days in a ***** was the raspberry ***** mg of vitamin I was tooken to the emergency room I was fine after blood was drawn and my blood pressure went down with cold air exposure. Red food dye was present in the over-the-counter product I did contact the company to mail me paperwork for my doctor ******* care ????? Didnt receive those that I had requested in the mail

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hi, I was a former employee at HALEON and lost my job on 1/13/23 due to a medical condition. I am on disability but haven't received any payments to date because they've supposedly been sent to the wrong address. I have emailed HALEON dozens of times since the beginning of this year with no resolution. The few times I have received a reply, I get forwarded to someone else who eventually stops responding or doesn't respond at all. HALEON does not have a phone number I can call. I have told them numerous times that I have no means to pay for my medications, doctor ************* food, and rent. I need help ASAP in getting my disability payments delivered to the correct address. Thank you BBB.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Mon, Aug 22, 2022, I contacted GSK Consumer Communications regarding the authenticity of one of their products. On Sep 20, 2022, after back and forth emails, GSK kindly responded as follows towards resolving CASE ********, "Thank you for contacting us regarding the purchase of a Centrum Silver Tablet 100ct product with Lot: 9Y5D Exp 01/24 (as retrieved from photos you provided). The photos suggest that the label may have been altered. Consequently, we recommend that you stop taking this product and return it to us, so that we can carry out an investigation. We will provide you with pre-paid shipping materials and a full refund of your purchase price." Unfortunately, I never received any pre-paid shipping materials since then that date.. So, on Jan 17, 2023, I attempted to contact GSK again with my full address, but this time my email failed to go through, most likely due to server issues on their side. On Jan 21, 2023, I visited Centrum website and contacted them and was automatically assigned a new CASE# ********. And since I received no response, I made my last attempt to communicate with this company on March 1, 2023; this time through their Haleon's website and was, automatically, assigned a new Case Number?04630333, which I never received a response for. I'm contacting BBB today to help me resolve this issue. I'm not asking for more than what the business committed to provide me with, pre-paid shipping materials (so they can carry on their said so investigation) and a full refund.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been using *chap stick for my lips for decades. Very effective. Lately the amount inside the tube has been getting much shorter, for the same price or higher.Almost half as much.I phoned them and discussed this in detail, and the person on the phone told me that they would contact the department that handles this and call me back.That was several days ago.Let me add that the person on the phone seems to have gotten annoyed with my details, though I was strictly professional in my manner. I use this product daily, as I informed the person, and I often by multi packs.As of late, last several months, I've noticed them coming to the end much too soon.I use to unscrew them to see how much of it would come out then put it back.They were full all the time.Now there's only half, if that.I don't think it fair to cheat customers in this way.Let me know what you think.***********************

  Business response

  02/16/2023

  Hello BBB of ********** and ***********************,

  Thank you for your time reaching out to Haleon on January 18, 2023, regarding your experience with Chapstick and that they appear to be short filled.
  

  We would like to apologize for the delayed response and any inconvenience you have experienced.
  

  We received the following confirmation from our medical team:
  
  Please be informed that Chapstick Balm sold in the US contains **** ounces in each tube. Each tube contains a labelled amount of lip balm. However, we can assure you that the products quality, efficacy, and safety have not been compromised.
  
  At Haleon, the health, safety and satisfaction of our consumers are of the utmost importance to us. We only use ingredients of high quality, and all products and raw materials are fully compliant with applicable regulations. We also proactively monitor the safety of all our products on an ongoing basis.

  We recognize our consumers to be a very valuable asset and appreciate your taking the time to contact Haleon.

  If we may be of future assistance, please call us at **************, weekdays between 8:00 A.M. to 6:00 P.M. EST.

  
  Sincerely,

  
  *************************
  Consumer Relations Program Manager
  Haleon

  Customer response

  02/16/2023

  
  Complaint: 18867093
  
  I am rejecting this response because:

  They took no steps in resolving the issue, only lying and making up excuses. This tells me all I need to know about this scam worthy entity. 

  Cutting cost at the consumers expense is nothing new.

  At least now you know that integrity is not one of this company's qualities.

   

  Thank you for looking into this for me BBB!

   

  Sometimes exposing a company is the best thing.
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am disabled and I reached out to this companys CEO office for help and they did not even reply or make an effort to help, yet sent me a survey asking me how they did. I then called the toll free number for assistance and I was harassed, insulted, lied to, the agent was rude in every possible way and I asked numerous times for him to have someone who could actually help me contact me and he refused and then hung up on me seemingly gleefully. He could not answer any information about the product that I needed help with and any information he gave he was reading from papers he was given but he had absolutely no understanding about what he was saying or what it even meant and he would not help me even though I gave him numerous opportunities to. I have never been treated this badly by a company in my entire life. I cant even think of any other instance where I asked for help and was treated this badly and no one could even answer my questions. I want someone in management for this company to take action against the supervisor who was abusive to me and I want someone who actually can explain exactly how their different products work and who cares about their customers and respects them enough to find this experience Ive gone through unacceptable and to make it right. Thank you very much.

  Business response

  12/15/2021

  Hello BBB of ********** and ***********************,
  
  Thank you for contacting GlaxoSmithKline Consumer Healthcare regarding the level of service you received on your inquiries about our Sensodyne and Pronamel products.
  
  We appreciate your business and apologize for the level of service that you encountered. You are a valued customer, and we are committed to providing you with the best service possible.
  
  We were informed that a conversation took place on December 7th with our Consumer Relations Director. We hope that we were able to answer your questions and provide you with an exceptional level of service.
  
  We appreciate you taking the time to contact GSK Consumer Healthcare.
  
  Sincerely,
  *************************
  Regional Netizen Manager
  GSK Consumer Healthcare

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩