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Business Profile

Health and Wellness

Haleon PLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against the Haleon company as one of their products is extremely toxic to cats specifically and I believe there needs to be a warning on this item (Voltaren). I am a pet sitter and one of the animals i have been looking after is suffering from kidney damage and I believe it may be due to a transferal of Voltaren cream from my person to their fur. Upon my suspicions that the Voltaren may be the cause of this cat's sickness, I went online to see if anyone else had had a similar experience and read many accounts of similar scenarios happening. I contacted the company and was given an apology but told not to use the product on animals. Let me clarify in case it has not been made clear: I did not use this product on the cat, it simply transferred from light contact from my hand to their fur. The product does advise to wash hands but some elderly people who have pets use this for arthritis in their hands. NSAIDS are extremely deadly to cats and I believe something so toxic should have a warning on the bottle. Hopefully implementing this will prevent any further deaths or harms to people's animals.

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got very dizzy and my blood pressure was sky rocketing ?? after I drank emergen c for 7 days in a ***** was the raspberry ***** mg of vitamin I was tooken to the emergency room I was fine after blood was drawn and my blood pressure went down with cold air exposure. Red food dye was present in the over-the-counter product I did contact the company to mail me paperwork for my doctor ******* care ????? Didnt receive those that I had requested in the mail

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I was a former employee at HALEON and lost my job on 1/13/23 due to a medical condition. I am on disability but haven't received any payments to date because they've supposedly been sent to the wrong address. I have emailed HALEON dozens of times since the beginning of this year with no resolution. The few times I have received a reply, I get forwarded to someone else who eventually stops responding or doesn't respond at all. HALEON does not have a phone number I can call. I have told them numerous times that I have no means to pay for my medications, doctor ************* food, and rent. I need help ASAP in getting my disability payments delivered to the correct address. Thank you BBB.

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mon, Aug 22, 2022, I contacted GSK Consumer Communications regarding the authenticity of one of their products. On Sep 20, 2022, after back and forth emails, GSK kindly responded as follows towards resolving CASE ********, "Thank you for contacting us regarding the purchase of a Centrum Silver Tablet 100ct product with Lot: 9Y5D Exp 01/24 (as retrieved from photos you provided). The photos suggest that the label may have been altered. Consequently, we recommend that you stop taking this product and return it to us, so that we can carry out an investigation. We will provide you with pre-paid shipping materials and a full refund of your purchase price." Unfortunately, I never received any pre-paid shipping materials since then that date.. So, on Jan 17, 2023, I attempted to contact GSK again with my full address, but this time my email failed to go through, most likely due to server issues on their side. On Jan 21, 2023, I visited Centrum website and contacted them and was automatically assigned a new CASE# ********. And since I received no response, I made my last attempt to communicate with this company on March 1, 2023; this time through their Haleon's website and was, automatically, assigned a new Case Number?04630333, which I never received a response for. I'm contacting BBB today to help me resolve this issue. I'm not asking for more than what the business committed to provide me with, pre-paid shipping materials (so they can carry on their said so investigation) and a full refund.

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been using *chap stick for my lips for decades. Very effective. Lately the amount inside the tube has been getting much shorter, for the same price or higher.Almost half as much.I phoned them and discussed this in detail, and the person on the phone told me that they would contact the department that handles this and call me back.That was several days ago.Let me add that the person on the phone seems to have gotten annoyed with my details, though I was strictly professional in my manner. I use this product daily, as I informed the person, and I often by multi packs.As of late, last several months, I've noticed them coming to the end much too soon.I use to unscrew them to see how much of it would come out then put it back.They were full all the time.Now there's only half, if that.I don't think it fair to cheat customers in this way.Let me know what you think.***********************

    Business Response

    Date: 02/16/2023

    Hello BBB of ********** and ***********************,

    Thank you for your time reaching out to Haleon on January 18, 2023, regarding your experience with Chapstick and that they appear to be short filled.

    We would like to apologize for the delayed response and any inconvenience you have experienced.

    We received the following confirmation from our medical team:

    Please be informed that Chapstick Balm sold in the US contains **** ounces in each tube. Each tube contains a labelled amount of lip balm. However, we can assure you that the products quality, efficacy, and safety have not been compromised.

    At Haleon, the health, safety and satisfaction of our consumers are of the utmost importance to us. We only use ingredients of high quality, and all products and raw materials are fully compliant with applicable regulations. We also proactively monitor the safety of all our products on an ongoing basis.

    We recognize our consumers to be a very valuable asset and appreciate your taking the time to contact Haleon.

    If we may be of future assistance, please call us at **************, weekdays between 8:00 A.M. to 6:00 P.M. EST.


    Sincerely,


    *************************
    Consumer Relations Program Manager
    Haleon

    Customer Answer

    Date: 02/16/2023


    Complaint: 18867093

    I am rejecting this response because:

    They took no steps in resolving the issue, only lying and making up excuses. This tells me all I need to know about this scam worthy entity. 

    Cutting cost at the consumers expense is nothing new.

    At least now you know that integrity is not one of this company's qualities.

     

    Thank you for looking into this for me BBB!

     

    Sometimes exposing a company is the best thing.



    Regards,

    ***********************

Haleon PLC is NOT a BBB Accredited Business.

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