Reviews

Review Details

• Review fromBecky W

  Date: 05/08/2025

  1 star
  I used Haleon's Biotene Dry Mouth Lozenges. I followed the instructions on the product label by placing the lozenge between my upper left hand tooth and my gum before bedtime. I awoke the following morning with a throbbing toothache and ended up at my dentist's office that morning with a severe infection. I was placed on antibiotics and told if it didn't clear up that I would need to see an oral surgeon, as my dentist does not have the special x-ray equipment required to solve the problem. That was almost a year ago and the problem has only worsened. I have had several more infections and have been referred to an oral surgeon. I ended up back in *********** yesterday (May 7, 2025) with a severe infection and am unable to chew on the left side of my mouth. I am almost 70 years old, with healthy teeth but I can at this point eat only baby food. I contacted Haleon, filled out the necessary forms for a review of my case (I was even assigned a case number), and even filled out a Consumer Safety Questionnaire). I was contacted via email by "********" who claimed to have their customers' best interest and health in mind. ******** said they would contact me right away and I have not heard back from them. I am seeking financial consideration, since I followed the directions they had given me, plus to warn others to not use the Biotene lozenges in case they might end up with an infection and possible several thousands of dollars worth of emergency dental care like I am. I am facing having to get a new tooth, which is at least several thousand dollars, or a tooth extraction, which is not possible in my case. I would not be writing this review if they had simply contacted me as they had promised.

• Review fromHeather W

  Date: 03/05/2025

  1 star

  Heather W

  Date: 03/05/2025

  Review concerning haleon product ****: I've ordered **** before and it is obvious when it is working. However this bottle did absolutely nothing and I'm pretty sure it is fake. There are a bunch of other reviews saying that fakes have been integrated amongst all of allis "trusted companies". I spoke with the company, they took my info and I asked how to avoid fake products and they said if I'm ordering from a trusted location like ****** they won't be fake, which is obviously a lie. Haleon (the company that makes the product) isn't able to guarantee their product is legitimate, can't tell you where to get a legitimate product, and refuses a refund or replacement. I used to really like ****, but now I wouldn't waste your money.

  Haleon PLC

  Date: 03/12/2025

  Thank you for taking the time to share your experience with us. We are sorry to hear about the issue you encountered with your latest ****** purchase of **** 120-count bottle and how your complaint has been handled so far. Providing top-notch service is our priority, and we regret that we fell short in handling your ******* conduct a comprehensive investigation, including assessments of quality, potential tampering, or authenticity concerns, we kindly request essential product information such as the lot number, expiration date, and any unique packaging features. This information is instrumental for our quality assurance team to effectively validate and resolve the issue.We understand that the product has already been discarded, which unfortunately limits our ability to verify its authenticity and investigate further. In circumstances such as this, we encourage you to contact us promptly should you experience any difficulties with our product, prior to its disposal. Your trust is very important to us, and we want to ensure that you continue to have a positive experience with our product. We will reach out to you directly regarding compensation and any further assistance you may need.

• Review fromjack b

  Date: 10/10/2024

  1 star

  jack b

  Date: 10/10/2024

  I had a fairly urgent question regarding a possible overdose of one of the products that they sell. My pet had consumed one Centrum Womens Daily mini. I was told by a veterinarian that I should contact Centrum by calling their phone # on the bottle to check on any worries/special care questions regarding the consumption of their product by an animal. The phone # listed on the bottle is a non-working number. I then went to their website and sent an e-mail asking for help and explained the situation. They don't have a phone # listed on their website. They evidently could care less about a living being! Animal or a human being! This is what they sent as a reply: Dear xxxx, Thank you for your email message regarding Centrum Minis Women.We're always happy to help and provide the needed assistance.Please, let us know in case you have any questions or concerns by replying to this email or call us at xxxx, weekdays between 8:00 A.M. to 6:00 P.M. EST.We recognize our consumers to be a very valuable asset and appreciate your taking the time to contact us. Yours sincerely,xxxxx Consumer Relations Haleon Your opinion matters!Please take our survey which takes less than 1 minute to complete. Your feedback will help us find ways to improve the experience of all of our consumers.Thats right, a standard AI response! They showed me that no life is important to them! By the time I received this message from them, just about a whole day has gone by. Thankfully the pet seems to be doing alright. I will not ever purchase anything more from this company again! All they care about is the all mighty dollar! Life has no relevance to them.

  Haleon PLC

  Date: 10/16/2024

  Thank you for bringing your experience to our attention through the Better Business Bureau. We are truly sorry for the distress and frustration you experienced while trying to get help for your pet. We fully understand how concerning it must have been to face an urgent situation and not receive the timely support you needed. Please know that your concerns are very important to us, and we deeply regret any additional worry our initial response caused. We have since identified the issue with the phone number listed on the bottle, and I want to assure you that it has now been fixed. We also recognize that our initial reply fell short of addressing your urgent needs. This is not the standard of service we strive to provide, and we regret the oversight that led to the inadequate response you received. We are actively reviewing this matter to ensure we provide better support moving forward. Your feedback is invaluable, and we truly appreciate your patience as we work to make things right. Regarding your inquiry, while Centrum is intended for human use only and we are unable to provide specific guidance for pets, consulting a veterinarian is always the best course of action in such situations. We are grateful to hear that your pet is doing well, and we apologize for any additional stress caused by the delay in our response. Once again, please accept our sincere apologies. We hope you will give us the opportunity to regain your trust.