Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *n 4/8/24, I sp*ke with G*ldberg realty ab*ut them stating *ur applicati*n was appr*ved. We set up a time t* t*ur the apt *n Wednesday. The next m*rning I saw they’d withdrawn 500$ fr*m my checking. This was *nly all*wed if y*u didn’t resp*nd within 72 h*urs. They stated by email and v*icemail they’d return the 500$ in a timely manner. We gave a very l*ng grace peri*d and c*ntacted them twice since. B*th times ign*red.

  Business Response

  Date: 05/06/2024

  The applicant signed the pre-applicati*n d*cument which states *ur h*ld fee p*licy(attached). The h*ld fee is charged after an applicati*n appr*val and is *nly refundable if cancelled in writing within 72 h*urs *f appr*val. An applicati*n was submitted *n 4/6/24 (Saturday), and it was appr*ved *n 4/8/24 (M*nday).  The applicati*n was cancelled *n 4/10/24 (Wednesday). The c*mpany issued a refund check *n 4/12/24 (Friday). If this check has still n*t been received, please let us kn*w. Please als* let us kn*w where a replacement check sh*uld be sent. Thank y*u. 

  Customer Answer

  Date: 05/06/2024

  
  C*mplaint: ********
  
  I am rejecting this resp*nse because:
  
  They requested inf*rmati*n and I will supply it.  Mail the check t* 

  *.*. *** ***

  ********** NJ *****
  
  Regards,
  
  ********* *******

  Customer Answer

  Date: 05/08/2024

  
  C*mplaint: ********
  
  I am rejecting this resp*nse because: I’m still waiting t* receive the letter. *nce I’ve received it I will accept resp*nse
  
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into **** *** Apartments almost 2 years ago. Last March, Goldberg told me and my other occupant in the apartment that only one of us could get a new sticker for parking on the property. They told me I was responsible for finding my own street parking or paying for my own town parking pass. This is absolutely crazy. I complained, spoke to a regional manager. They said they can do nothing for me. They carved a whopping 10 car parking spot out at the ace hardware for residents like myself who have nowhere to park. Its 2 properties away from my apartment building and Im not allowed to park there during inclement weather (snow.) These people are criminals and have no humane regards to any of their residents. Why is it my problem that they dont have enough parking? It should be first come first served. I am beyond furious. I pay almost ******* a month to live here and I cannot park on their property. Absolutely insane. I also was towed away from their property when I had nowhere else to park. The manager ***** on location decided not to let me know, when she allowed everyone before me the courtesy to move their vehicle. I thought my car was stolen and found out an hour later it was towed away and would cost me ****** to retrieve.

  Business Response

  Date: 01/16/2024

  Dear ******,
  
  We acknowledge the challenges posed by the parking situation and apologize for any inconvenience you've experienced regarding parking at **** *** Apartments.Resident concerns are a priority, and we're always committed to finding solutions.
  
  Our parking policy is 1 vehicle per 1 bedroom and 2 vehicles per 2 bedroom.Unfortunately, our lot does not currently have the capacity to give out any extra permits, which we have been extremely clear about. On January 23rd, ***** worked swiftly and offered multiple suggestions and alternatives for parking to best accommodate your concerns. She worked with a nearby parking lot to allow our residents to park there free of charge. The only condition was that vehicles needed to be moved during heavy snowfall so that they have full access to plow their lot, which is a standard procedure for inclement weather. **** *** Apartments also added tandem parking spots on the property in efforts to expand our solutions, which shows our commitment to providing the best experience for our residents.You are on the garage waitlist, and we explored town permits for additional options. When ***** offered these suggestions and alternatives,you expressed understanding and gratitude in your subsequent email.
  
  In further regards to the garage waitlist, in September you were notified about your place in line, and ***** confirmed that garages are assigned based on the order of residents on the list. If you have specific examples to the contrary, we expressed to you that we were willing to investigate further, but our records indicate that the process has been consistently maintained and fair to our entire community.
  
  Regarding the towing incident, contrary to the notion of being singled out, the decision to tow your unpermitted vehicle was prompted by a complaint about multiple unpermitted vehicles in the parking lot. ***** identified three such vehicles, including yours, and proceeded with towing in accordance with our parking policy. It's important to note that none of these vehicles received specific notification, and you were not singled out in this process. Residents were duly notified of a new parking policy in early 2023, and the policy was enforced even later, allowing ample time for compliance. The renewal of your lease in February 2023,further indicates your awareness and confirmed compliance with our parking policy. 
  Unfortunately,after evaluating the situation, we cannot issue refunds or credits for the towing charges. We appreciate your understanding as we strive to enforce policies fairly for the well-being of the entire community and will continue to share updates.

  Best Regards,

  Goldberg Realty Associates

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The current property manager is advertising 1 one bedroom apartments that are not actual apartments. The apartment displays for showing wasnt the apartment available for lease. False advertising and intentionally deceiving potential renters

  Business Response

  Date: 08/28/2023

  There are various one and two bedroom apartments at ************************. Apartments styles may vary based on renovation packages. Please provide additional details about your situation so we are able to research and assist further. Thank you. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in apartment#********************* and the apartments are separated a very thin wall. Our neighbors are constantly banging on walls and make noise. We have reached out to property manager ******* several times with voice recordings, video recordings and police report but she has not resolved are our issue yet. I request to break out lease and not pay for lease breaking charges so I can move out of this nightmare of a place. We are having mental health issues due to the disturbance that goes on here all day everyday.

  Business Response

  Date: 03/31/2023

  The property manager, *******, personally visited both ******* apartment, as well as the apartment where the alleged noise was coming from. During the inspection of ******* neighbor's apartment, it was determined they have the necessary floor coverings, and there was zero evidence of any noise that would be in violation of their lease or any local ordinances. While in ****************** apartment, the property manager did hear typical and normal noises of apartment style living. ************** was approved for a transfer, which entails a nominal fee, which ************** refused to pay. After refusing to pay the fee, he has since given notice that he will be vacating his apartment.

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about the property management. I have made so many complaints to *************************** and *********************** both property managers at *******************************************************************. I have sent so many emails to both ladies regarding the tenants that live above me in apartment N6J. Someone has a weak bladder and wakes up every night to use the bathroom and they wake me up out of my sleep and I am way past calm I am furious at the tenants, I scream, yell and throw things at the ceiling and all I get from the property managers is that my lease says every tenant has a right to peaceful enjoyment and when I tell them Im being woken up out of my sleep they tell me there is nothing they can do. The tenants upstairs play loud music until 10:00pm, I complained and NOTHING WAS DONE. I told management I could name the songs that they were playing, still nothing was done. This is how tenants get into feuds and the next thing you know someone is dead and the other is in jail. There has to be a law put in place when they renovate these OLD apartments they MUST add instillation so that tenants can have peaceful enjoyment and GET RID OF THESE 2 MANAGERS THAT CANT DO ANYTHING TO HELP TENANTS!!!!!

  Business Response

  Date: 12/09/2022

  All residents have the right to enjoy a peaceful environment while living in one of our communities. Unfortunately we are unable to control a residents need to use the restroom, regardless of the time of day. Letters have been sent to all parties involved, in addition to email communication, to remind everyone of all rules and regulations. With that, you must refrain from the intentional disturbances you are causing, which you have referenced in your complaint. Thank you.