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Kelly's Kars has 1 locations, listed below.

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    Business ProfileforKelly's Kars

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2050 N Black Horse Pk, WILLIAMSTOWN, NJ 08094
    BBB File Opened:
    4/15/1998

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/23/2021

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unresolved
    My name is ***********************, In march of 2021 I bought a car from "kellys kars" in Williamstown **. I used all of my savings on this vehicle and paid extra for a warranty. I put down **** cash, and two weeks later I paid an additional *****. Two days after I left with the car the check engine light came on, it was the catalytic converter, ***** (salesman) told me to bring it to his contracted shop. I did, the mechanic told me it was the catalytic converter that he would fix for free because he had just replaced it and wanted to honor his work. This was NOT on the car fax. The windows, air conditioner, starter, and tires all went bad immediately after being in the shop under warranty a total of 11 times! I lost my job over transportation issues, I called ***** again in July when I felt the transmission slip for the first time, he told me I did not know what I was talking about and that his Trans shop would look at it (AC TRANSMISSIONS) He called me after and laughed at me, told me I probably pressed manual shift button. My warranty has since expired and I called him with the same issue, I had a private mechanic come and read my codes which did read trans issue in 1st&2nd gear like I said so i threatened to take legal action. He wanted to "make it right" so I gave him the benefit of the doubt and brought my car to AC shop. Two days later I get a call that it has no codes and nothing wrong. when I picked my car up I immediately went and got it read for codes, it stated information was disabled. I went to confront the 30+yr experienced mechanic, He admitted everything to me. The warranty company would have investigated so he asked ***** what to do, he said clear the codes tell her to pick up the car. This vehicle is a death trap, he disabled info and put my children at risk. 8 months, 12 times in the shop. ***** refuses to take the car for trade or give a refund. It only has additional 10k miles, which half are from driving to shop. He refused to give me warranty report
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