ComplaintsforChallenge Body Mind

Health and Wellness

Current Alerts For This Business

Pattern of Complaint:

BBB Serving New Mexico and Southwest Colorado conducted a file review and found that this company has a pattern of complaints with consumers alleging unauthorized charges by Challenge Body Mind. BBB contacted the company about this pattern of complaints. To date, BBB has not received a response from Challenge Body Mind.

If you are having difficulty with a purchase, and have not already done so, you may want to contact your payment provider, such as your bank, credit card company, electronic draft company, prepaid card, etc. to file a dispute. Filing a dispute is time sensitive and should not be delayed. However, not all payment providers allow disputes. Consumers may want to check with their payment provider prior to purchase to find out what payment protection options are available.

You may also want to file a complaint with the Federal Trade Commission and/or the Federal Bureau of Investigation Internet Crime Complaint Center. Consumers can also contact their local Attorney General’s office and New Mexico Attorney General.

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Initial Complaint
05/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My bank alerted me to a charge of 12.49 on my debit today. It is under Fitpro. Research shows me this is an ongoing issue with a company Challenge mind body. I made a one time purchase of keto gummies and I am guessing this is related. I did not file dispute with my bank because I can’t have my card shut down right now. I just want this charge to cease
Business response
05/14/2024
Hello Ann,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
04/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In December 2022, I ordered some CBD gummies online. The site offered 2 different purchase options. A single purchase of 2 bottles for 60$ or 6 bottles for $130. I chose the lower price option so I could assess the effectiveness before ordering more. Upon completing the order, the confirmation page reflected the 6 bottle order. Instead of calling to resolve it, I chose to accept the 6 and move on. They arrived in the mail promptly. Fast forward to April 2024. I was checking a credit card bill and noticed an unknown $12.49 charge. Research showed this charge went back 16 months to Jan 2023 and it was from Challenge Body Mind. I called them. After much persistence, I managed to get refunded the 3 most recent months. I asked how I was enrolled for this subscription. They told me I was auto enrolled when I ordered the Science CBD gummies. I asked for proof of enrollment and none could be provided. I asked what I received for the $12.49 per month, and they responded a monthly email. I scoured my mailboxes for any trace of those emails. I had none. I even went to the related websites and had no account for the email address that they had on file. Everything about this transaction has wreaked of scam since the beginning. For the 13 months from Jan 2023 -Jan 2024, I’ve paid $12.49 per month for a product that I never ordered and never received. I want my $162.37 refunded and I want this scam business shut down.
Business response
04/16/2024
Hello ******,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

As per checking, your account was canceled and refunded for three month charge amounting to $37.47.

Rest assured, you won't receive any further charges.

Thank you
Initial Complaint
04/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been trying to Cancel via Email my acc With Challenge Body Mind since March of 2023!!! I have sent numerous emails and Called with no answers!! I DIDNT authorize this Charge and want it stopped immediately and a refund!!! I know i wont get refunded all but I need a decent refund!! I am on disability and i have sent complaint to FBI too!! They haven’t cancelled after NUMEROUS ATTEMPTS via email and Phone!! I can barely afford food and i need this Cancelled ASAP!!
Business response
04/11/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

As a gesture of goodwill, we have initiated a refund of $12.49 on 05/09/2023. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Initial Complaint
04/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
THIS IS A SCAM!!! This company attached a subscription to an online magazine when I bought a product. The "Challenge Body Mind" is a scam. The company pulled my customer data when I purchased a product and automatically enrolled me on their subscription and then took payments for 12 months. the company refused to give me back the full amount they stole. their call center in India is full of rude and nasty people that will refuse to help you in a polite way.
Business response
04/09/2024
Hello *****,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

As per checking, your account was canceled and refunded $24.98 on 04/07/2024. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer response
04/11/2024
Complaint: ********

I am rejecting this response because what you did should be illegal. Your company automatically retrieves account data submitted for payment of a different product, including payment method. Then your company automatically bills a client for a "gift" that they never knew they had. This "gift" being an automatically billed, online magazine subscription with a ridiculous OPT OUT option, an option customers don't know about because we don't even know about a subscription. Oh, and the sneaky amount you bill is designed to go unperceived by the person getting billed. I was billed for almost 2 years, I need a full refund of all the monies drafted from my account without my permission.

Regards,

***** ********

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Business response
04/16/2024
Hello,

We would like to apologize for the delay that has taken place in refunding your money for Challenge Body Mind for a total of $37.47. There have been some problems processing a refund. This is a banking issue that we are still working on.

We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.

Thank you for being patient with us and be assured that we value you as one of our top customers.

Yours Sincerely,
Customer response
04/16/2024
Complaint: ********

I am rejecting this response because the business stole almost 300 from me and wants to "Refund" me 37 dollars. this is completely unacceptable.

Regards,

***** ********

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Business response
04/19/2024
Hello *****,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.

Thank you
Initial Complaint
04/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A little over a year ago, I stupidly ordered keto luxe ACV gummies. The same day, after reading all the reviews of it being a scam, I called to cancel. I returned the product unopened and you guys were successful at getting me a full refund. Thank you! Since then, this company states that upon purchasing those gummies, I consented to being billed 12.49/month for Challenge Body Mind, an ebooks website. I am a doctor of physical therapy and am highly educated and would have never joined this low-budget site. Anyway, I was looking at my bank statement and noticed shortly after the incident with Keto Luxe ACV Gummies, I was getting two debits, back to back of 12.49/month. I didn't notice it unfortunately until 12 months had passed. I have extensive correspondence with customer service through email with the same customer service folks you guys dealt with last time. They refunded me the 12th month but I told them I wanted the full refund of the remaining 274.78. In one email they told me the subscription was 12.49/month. I asked them then why are they billing me two consecutive amounts, back to back, for 12 months, if it's only 12.49/month. They dodged the question. Today, they said they would settle with me for 49.96 which is absurd since I never even knew I was enrolled in this program, nor would I have ever agreed to it and further, I never used it or never would have from the jump. It's a low-budge site after looking at it recently. I have asked extensively for proof of where I consented to this company debiting these funds and also asked for a copy of their cancellation policy. They dodge those with more nonsense. You guys helped me last time, please help me again so I can destroy this debit card once I am refunded. The original website is no longer up so I can't go on and see where I ever consented to this BS ebooks site. Customer Service: ***** ******** Email: ************************** My sincerest appreciation, *** ****** *** ********
Business response
04/08/2024
Hello ***,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

As per checking, your account was canceled and refunded $24.98. As a one-time courtesy, we issued an additional refund for the 4-month charge amounting to $49.96. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Business response
04/19/2024
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Rest assured, the account is canceled and you won't receive any further charges.

Thank you

Customer response
04/23/2024
Complaint: ********

I am rejecting this response because:

They still owe me money. They avoided this complaint. I’m aware they cancelled the subscription that I never signed up for or agreed to. They need to show me where I consented to the debits which I never have. I need a number for the actual company to file a more formal complaint. And I need the remaining balance owed to me.

Regards,
******* ******

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Initial Complaint
02/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 5/23/2023 I placed an order through ***** ****** for skin tag remover. They doubled the order even though I expressly ordered a single order. The agreed to cancel the order but since that time I've received a monthly charge of $12.49 every month since and this charge continues. We can disputing the charge with our credit card company and will cancel our cards. But I would like the monthly fee they are charging refunded to me. We've received no service or product from this group.
Business response
02/27/2024
Hello ****,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
02/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had ordered keto gummies in September 2023. I paid for what I ordered. This product does not work at all. I had no results. I kept getting a recurring charge on my bank statement for $12.49. I called the number on my bank statement. The operator stated that this was a monthly charge for a subscription to Challenge Body Mind. I have no idea what that this. I never received any information or support from this company regarding Challenge body Mind. There is no app related to this service. No follow up via phone call to to support Challenge Body Mind services. I had no idea I was enrolled in this program . I spoke to the operator at this company she said it was in the “fine print”. This company is unethical and misleading.
Business response
02/27/2024
Hello *****,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

As a one-time courtesy, we issued a refund of $12.49 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
02/21/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been charged monthly since July 2023 by this company without my consent for a product that I didn’t order. It is called Challenge Body Mind, and I have never heard of this company or its products. I am asking for a full refund. I have spoken to the company today (2/21/24) and was offered a refund for the past 1 month, then the past 3 months & then for the past 5 months . I refused all offers due to these charges not being authorized by me. I am contacting my credit card company also to assist in these fraudulent charges. Any assistance will be appreciated.
Business response
02/22/2024
Hello *****,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

As a one-time courtesy, we issued a refund of $12.49 for the latest charge. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer response
02/26/2024
Better Business Bureau®:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. During the phone call to this company, I was offered a refund for the last 5 months, If that offer is still open , I would appreciate that refund along with cancellation of any subscription.. I do not recall receiving an email regarding any e-books or any trial subscriptions. Apparently the fine print contains numerous ways to add monthly charges to someone's credit card unless they are extremely vigilant about reading the fine print. Thank you BBB for assisting me in this matter.

Regards,

***** *****
Initial Complaint
02/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just noticed a pending transaction of $12.49 on my debit account from ****************. Looking back at my records, I see another transaction from 1/16/24 for the same amount from P1 **************** ********** * NM. After googling the numbers, it looks like they are both from the same company - Fitness Goal Pro. I do not remember signing up for anything or ordering any nutrition supplements - not in a very long time, anyway. I tried calling the 3 numbers listed and only one of them was a working number. I have canceled whatever account I unknowingly signed up for - hopefully, anyway. I guess I will know for sure next month. ********
Business response
02/16/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

As a gesture of goodwill, we have initiated a refund of $12.49 today. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Initial Complaint
02/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Without my consent I have been charged $12.49 a month since Jan 2023. The company is Life Style Brands and I am being charged for a digital magazine (which I knew nothing of). I did not notice the monthly charge until doing review for taxes. Called *********** and spoke with person who said all she would do is refund ONE MONTH and cancel subscription. I believe this to be fraud and theft. I see by searching the internet that this company has done this same corrupt action to many people. Shouldn't someone step in and stop this theft??!!
Business response
02/15/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

As a gesture of goodwill, we have initiated an additional refund of $24.98 today. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges. Please note that we strictly follow our 30-day refund policy which is indicated in our Terms and Conditions.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Customer response
02/15/2024
Complaint: ********

I am rejecting this response because:
I am entitled to refund for all of the months I was illegally charged. The business suggestion of only 2 months reimbursement is not acceptable.

Regards,

***** *******

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Business response
02/19/2024
Hello *****,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

Upon reviewing your account, I want to confirm that we have processed a refund for three months' charges, totaling $37.47. Please note that we strictly follow our 30-day cancellation and refund policy. We hope you understand the matter of the situation that occurred on these charges.

As a one time courtesy, we went ahead and issued an additional refund of $24.98 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you

Customer response
02/21/2024
Complaint: ********

I am rejecting this response because: I did not agree to receive the service from the beginning. The person I spoke with at the company said that I had been "automatically enrolled". To me this is still fraud. I expect the full refund. There are many other customers that had money taken from them with this same scam. Only resolution is complete refund. Please see attached which demonstrates fraud and mishandling on the part of the company from the beginning.
Regards,

***** *******

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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