Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/23/2023 I placed an order through ***** ****** for skin tag remover. They doubled the order even though I expressly ordered a single order. The agreed to cancel the order but since that time I've received a monthly charge of $12.49 every month since and this charge continues. We can disputing the charge with our credit card company and will cancel our cards. But I would like the monthly fee they are charging refunded to me. We've received no service or product from this group.

  Business Response

  Date: 02/27/2024

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered keto gummies in September 2023. I paid for what I ordered. This product does not work at all. I had no results. I kept getting a recurring charge on my bank statement for $12.49. I called the number on my bank statement. The operator stated that this was a monthly charge for a subscription to Challenge Body Mind. I have no idea what that this. I never received any information or support from this company regarding Challenge body Mind. There is no app related to this service. No follow up via phone call to to support Challenge Body Mind services. I had no idea I was enrolled in this program . I spoke to the operator at this company she said it was in the “fine print”. This company is unethical and misleading.

  Business Response

  Date: 02/27/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  As a one-time courtesy, we issued a refund of $12.49 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged monthly since July 2023 by this company without my consent for a product that I didn’t order. It is called Challenge Body Mind, and I have never heard of this company or its products. I am asking for a full refund. I have spoken to the company today (2/21/24) and was offered a refund for the past 1 month, then the past 3 months & then for the past 5 months . I refused all offers due to these charges not being authorized by me. I am contacting my credit card company also to assist in these fraudulent charges. Any assistance will be appreciated.

  Business Response

  Date: 02/22/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  As a one-time courtesy, we issued a refund of $12.49 for the latest charge. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. During  the phone call to this company, I was offered a refund for the last 5 months, If that offer is still open , I would appreciate that refund along with cancellation of any subscription.. I do not recall receiving an email regarding any e-books or any trial subscriptions. Apparently the fine print contains numerous ways to add monthly charges to someone's credit card unless they are extremely vigilant about reading the fine print. Thank you BBB for assisting me in this matter. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed a pending transaction of $12.49 on my debit account from ****************. Looking back at my records, I see another transaction from 1/16/24 for the same amount from P1 **************** ********** * NM. After googling the numbers, it looks like they are both from the same company - Fitness Goal Pro. I do not remember signing up for anything or ordering any nutrition supplements - not in a very long time, anyway. I tried calling the 3 numbers listed and only one of them was a working number. I have canceled whatever account I unknowingly signed up for - hopefully, anyway. I guess I will know for sure next month. ********

  Business Response

  Date: 02/16/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.
  
  We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.
  
  As a gesture of goodwill, we have initiated a refund of $12.49 today. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.
  
  We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without my consent I have been charged $12.49 a month since Jan 2023. The company is Life Style Brands and I am being charged for a digital magazine (which I knew nothing of). I did not notice the monthly charge until doing review for taxes. Called *********** and spoke with person who said all she would do is refund ONE MONTH and cancel subscription. I believe this to be fraud and theft. I see by searching the internet that this company has done this same corrupt action to many people. Shouldn't someone step in and stop this theft??!!

  Business Response

  Date: 02/15/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.
  
  We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.
  
  As a gesture of goodwill, we have initiated an additional refund of $24.98 today. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges. Please note that we strictly follow our 30-day refund policy which is indicated in our Terms and Conditions.
  
  We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.

  Customer Answer

  Date: 02/15/2024

  Complaint: ********
  
  I am rejecting this response because:
  I am entitled to refund for all of the months I was illegally charged. The business suggestion of only 2 months reimbursement is not acceptable.
  
  
  Regards,
  
  ***** ******* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 02/19/2024

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Upon reviewing your account, I want to confirm that we have processed a refund for three months' charges, totaling $37.47. Please note that we strictly follow our 30-day cancellation and refund policy. We hope you understand the matter of the situation that occurred on these charges.
  
  As a one time courtesy, we went ahead and issued an additional refund of $24.98 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
   

  Customer Answer

  Date: 02/21/2024

  Complaint: ********
  
  I am rejecting this response because: I did not agree to receive the service from the beginning. The person I spoke with at the company said that I had been "automatically enrolled". To me this is still fraud. I expect the full refund. There are many other customers that had money taken from them with this same scam. Only resolution is complete refund. Please see attached which demonstrates fraud and mishandling on the part of the company from the beginning.

  Regards,
  
  ***** ******* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:02/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a charge of 12.49 since June on my credit card and just now noticed it. I have been charge on the 16th of the month, monthly since June. I did not agree to any monthly charges. i would like charge to be stopped. I would like my money returned to the card. 12.49 x 8 is 99.92. thanks

  Business Response

  Date: 02/13/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.
  
  We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.
  
  As a gesture of goodwill, we have initiated a refund of $37.47 today. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges. Please note that we strictly follow our 30-day refund policy which is indicated in our Terms and Conditions.
  
  We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.

  Customer Answer

  Date: 02/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ****** *********

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged (credit card) for a monthy online subscription toChallenge, Body, and Mind subscription that I NEVER signed up for since October 2023. This is a scam operation.

  Business Response

  Date: 02/13/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.
  
  We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.
  
  As a gesture of goodwill, we have initiated a refund of $12.49 on 02/09/2024. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.
  
  We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.

  Customer Answer

  Date: 02/14/2024

  Complaint: ********
  
  I am rejecting this response because:
  I was never aware of signing up for a magazine subscription of any kind. This is a total scam operation. I request a refund for all 3 months. Thank you. 
  
  
  Regards,
  

  **** *********

  Business Response

  Date: 02/19/2024

  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued an additional refund of $12.49 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with unauthorized charges from SLIMDNA. I ordered some Keto gummies on line and they started arbitrarily charging me every month and sending me more gummies- I did not consent to additional charges and shipments. So I called and finally got that resolved but then they started charging my credit card for $12.49 per month unauthorized - beginning 6/27/23. I didn’t notice because I was traveling a lot and wasn’t home to review most of my bills. I had them set up for automatic payments because of my being out of state so much. They charged me $12.49 on 6/27/23, 8/7/23, 9/7/23, 10/8/23, 11/8/23, 12/9/23 and 1/9/24. A total of $87.43, completely unauthorized and fraudulent. My phone inquiry they told me that I was “gifted “ some online service that I never heard of, never signed up for and never consented to any was never notified or informed of anything- ( the gift that keeps on giving???) they just started fraudulently charging my credit card and refusing to refund my money back ( except for the most recent 2 charges because I “should have noticed the fraudulent charges sooner”. I am assuming that they are recrediting my credit card for 2 months. But who knows- What the heck is this? Why is nobody putting them out of business of stealing money. I see lots of complaints about this company stating the same things but here they are just charging unsuspecting people right and left with no repercussions. They need to be shut down and refund all of the stolen money. And hopefully they don’t decide to “gift” me with additional unauthorized gifts and charging my credit card. Saying that they “gifted” you access to some online services but never asking you or telling you is flat out stealing. It’s total robbery and I want all of my money back and I want them shut down for ****. Thank you, ***** ****.

  Business Response

  Date: 02/07/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  As a one-time courtesy, we issued a full refund for four months charge amouning to $49.96 on 01/29/2024. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 02/08/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  1. You only credited my account with $12.49 on 2/1/24. 
  there is no credit in my account for $49.96

  2. I want the full refund for all 7 months that you fraudulently charged my credit card for. A total of $87.43

  3. I want you to provide me with a copy of the email that you supposedly sent to me saying that you “planned “ to arbitrarily put unauthorized charges onto my credit card. 
  

  I never received any email or services from you, nor did I order any ****s or services from you. You should be fined and prosecuted for your illegal actions.. I can’t imagine how many other unsuspecting people you have fraudulently charged and who have been trying to get you to refund the money back to. 
  

  I can’t help them but I can attempt to get my money back from them.

  Regards,
  
  ***** ****

  Business Response

  Date: 02/19/2024

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service promptly, and we apologize for the inconvenience this has caused. 
  
  I've looked into your account, and as per checking we already processed the full refund of $49.96 back to your card. We processed a refund of $37.47 on01/29/2024 and an additional refund of $12.49 on 02/03/2024. You can also coordinate with your bank on the refund that was processed. Please note that we strictly follow our 30-day refund policy which is indicated in our Terms and Conditions. We hope you understand the matter of the situation that occurred on these charges.
  
  Thank you
  
  

  Customer Answer

  Date: 02/22/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  1. I never received a credit for $37.47. 
  2. I want to see the email that you say you sent to me “notifying me that you signed me up for this “gift” that I never ordered or received. 
  3. I want a total refund of $87.43 that you have fraudently charged my credit card for. 
  

  that’s it- I am requesting a FULL refund of $87.43 for fraudulent charges on my credit card. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noted have a monthly charge has been deducted since November 2022 from my business credit card, without authorization from this Scam website, unclear how they got my credit card information and being set up for monthly deduction of $12.50. This scam seems to be going on for a long time based in Manila Philippines. And no actions taken so be Beware....

  Business Response

  Date: 02/01/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.
  
  We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.
  
  As a gesture of goodwill, we have initiated a refund of $37.47 on 01/30/2024. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.
  
  We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card through ***** Credit Union has been charged 12.49/month since March 24, 2023. I am sorry I wasn't paying closer attention to it, but noticed a strange charge last month, then checked again this month. The identity code on my statement is currently P1***************. I called my credit union and they said it looked like a subscription to Challenge Body Mind. I never signed up for such a subscription. These have been totally fraudulent charges and appears on the i to be a scam. Calling the number listed here for Challenge Body Mind, it was to a third party custom service. They requested my zip code and email address. As this is definitely a scam. I declined to give more information and will call my Credit Union to cancel my credit card.

  Business Response

  Date: 02/01/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.
  
  We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $12.49  through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.
  
  We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
  
  

  Customer Answer

  Date: 02/01/2024

  Complaint: ********
  
  I am rejecting this response because:
  I do not know if the supplement I purchased. I was not told of any 30day free trial.  When I called to cancel the subscription (after 11 payments of $12.49) the number was to a 3rd party customer service, which wanted more of my information.  I didn’t trust it as legit and filed the BBB complaint and fraud complaint to my bank.  I also do not trust this electronic check.  And I made $137.39 in overall payments to a subscription I didn’t even know I was given on a trial basis.  I expect a full refund
  
  
  Regards,
  
  **** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 02/12/2024

  Dear ****,
  
  I hope this message finds you well. We recently received your complaint regarding the refund request. We appreciate your feedback and the opportunity to address your concerns.
  
  First and foremost, we understand your frustration and regret any inconvenience caused. However, after careful examination of the matter, we must inform you that your refund request falls outside our 30-day refund policy. Our policy is designed to ensure fairness and consistency for all our valued customers.
  
  As you are aware, our 30-day refund policy clearly states that eligible refunds can only be processed within 30 days from the date of purchase.
  
  As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $49.96 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address (*******************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you