ComplaintsforChallenge Body Mind

Health and Wellness

Current Alerts For This Business

Pattern of Complaint:

BBB Serving New Mexico and Southwest Colorado conducted a file review and found that this company has a pattern of complaints with consumers alleging unauthorized charges by Challenge Body Mind. BBB contacted the company about this pattern of complaints. To date, BBB has not received a response from Challenge Body Mind.

If you are having difficulty with a purchase, and have not already done so, you may want to contact your payment provider, such as your bank, credit card company, electronic draft company, prepaid card, etc. to file a dispute. Filing a dispute is time sensitive and should not be delayed. However, not all payment providers allow disputes. Consumers may want to check with their payment provider prior to purchase to find out what payment protection options are available.

You may also want to file a complaint with the Federal Trade Commission and/or the Federal Bureau of Investigation Internet Crime Complaint Center. Consumers can also contact their local Attorney General’s office and New Mexico Attorney General.

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Initial Complaint
02/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have had a charge of 12.49 since June on my credit card and just now noticed it. I have been charge on the 16th of the month, monthly since June. I did not agree to any monthly charges. i would like charge to be stopped. I would like my money returned to the card. 12.49 x 8 is 99.92. thanks
Business response
02/13/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

As a gesture of goodwill, we have initiated a refund of $37.47 today. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges. Please note that we strictly follow our 30-day refund policy which is indicated in our Terms and Conditions.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Customer response
02/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau®:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,
****** *********
Initial Complaint
02/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been charged (credit card) for a monthy online subscription toChallenge, Body, and Mind subscription that I NEVER signed up for since October 2023. This is a scam operation.
Business response
02/13/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

As a gesture of goodwill, we have initiated a refund of $12.49 on 02/09/2024. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Customer response
02/14/2024
Complaint: ********

I am rejecting this response because:
I was never aware of signing up for a magazine subscription of any kind. This is a total scam operation. I request a refund for all 3 months. Thank you.

Regards,
**** *********
Business response
02/19/2024
Hello ****,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

As a one time courtesy, we went ahead and issued an additional refund of $12.49 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
02/02/2024
Complaint Type:
Billing Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Started with unauthorized charges from SLIMDNA. I ordered some Keto gummies on line and they started arbitrarily charging me every month and sending me more gummies- I did not consent to additional charges and shipments. So I called and finally got that resolved but then they started charging my credit card for $12.49 per month unauthorized - beginning 6/27/23. I didn’t notice because I was traveling a lot and wasn’t home to review most of my bills. I had them set up for automatic payments because of my being out of state so much. They charged me $12.49 on 6/27/23, 8/7/23, 9/7/23, 10/8/23, 11/8/23, 12/9/23 and 1/9/24. A total of $87.43, completely unauthorized and fraudulent. My phone inquiry they told me that I was “gifted “ some online service that I never heard of, never signed up for and never consented to any was never notified or informed of anything- ( the gift that keeps on giving???) they just started fraudulently charging my credit card and refusing to refund my money back ( except for the most recent 2 charges because I “should have noticed the fraudulent charges sooner”. I am assuming that they are recrediting my credit card for 2 months. But who knows- What the heck is this? Why is nobody putting them out of business of stealing money. I see lots of complaints about this company stating the same things but here they are just charging unsuspecting people right and left with no repercussions. They need to be shut down and refund all of the stolen money. And hopefully they don’t decide to “gift” me with additional unauthorized gifts and charging my credit card. Saying that they “gifted” you access to some online services but never asking you or telling you is flat out stealing. It’s total robbery and I want all of my money back and I want them shut down for ****. Thank you, ***** ****.
Business response
02/07/2024
Hello *****,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

As a one-time courtesy, we issued a full refund for four months charge amouning to $49.96 on 01/29/2024. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer response
02/08/2024
Complaint: ********

I am rejecting this response because:

1. You only credited my account with $12.49 on 2/1/24.
there is no credit in my account for $49.96
2. I want the full refund for all 7 months that you fraudulently charged my credit card for. A total of $87.43
3. I want you to provide me with a copy of the email that you supposedly sent to me saying that you “planned “ to arbitrarily put unauthorized charges onto my credit card.
I never received any email or services from you, nor did I order any ****s or services from you. You should be fined and prosecuted for your illegal actions.. I can’t imagine how many other unsuspecting people you have fraudulently charged and who have been trying to get you to refund the money back to.
I can’t help them but I can attempt to get my money back from them.
Regards,

***** ****
Business response
02/19/2024
Hello,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service promptly, and we apologize for the inconvenience this has caused.

I've looked into your account, and as per checking we already processed the full refund of $49.96 back to your card. We processed a refund of $37.47 on01/29/2024 and an additional refund of $12.49 on 02/03/2024. You can also coordinate with your bank on the refund that was processed. Please note that we strictly follow our 30-day refund policy which is indicated in our Terms and Conditions. We hope you understand the matter of the situation that occurred on these charges.

Thank you

Customer response
02/22/2024
Complaint: ********

I am rejecting this response because:

1. I never received a credit for $37.47.
2. I want to see the email that you say you sent to me “notifying me that you signed me up for this “gift” that I never ordered or received.
3. I want a total refund of $87.43 that you have fraudently charged my credit card for.
that’s it- I am requesting a FULL refund of $87.43 for fraudulent charges on my credit card.

Regards,

***** ****
Initial Complaint
01/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I noted have a monthly charge has been deducted since November 2022 from my business credit card, without authorization from this Scam website, unclear how they got my credit card information and being set up for monthly deduction of $12.50. This scam seems to be going on for a long time based in Manila Philippines. And no actions taken so be Beware....
Business response
02/01/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

As a gesture of goodwill, we have initiated a refund of $37.47 on 01/30/2024. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Initial Complaint
01/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My credit card through ***** Credit Union has been charged 12.49/month since March 24, 2023. I am sorry I wasn't paying closer attention to it, but noticed a strange charge last month, then checked again this month. The identity code on my statement is currently P1***************. I called my credit union and they said it looked like a subscription to Challenge Body Mind. I never signed up for such a subscription. These have been totally fraudulent charges and appears on the i to be a scam. Calling the number listed here for Challenge Body Mind, it was to a third party custom service. They requested my zip code and email address. As this is definitely a scam. I declined to give more information and will call my Credit Union to cancel my credit card.
Business response
02/01/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.
As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $12.49 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within 7-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.

Customer response
02/01/2024
Complaint: ********

I am rejecting this response because:
I do not know if the supplement I purchased. I was not told of any 30day free trial. When I called to cancel the subscription (after 11 payments of $12.49) the number was to a 3rd party customer service, which wanted more of my information. I didn’t trust it as legit and filed the BBB complaint and fraud complaint to my bank. I also do not trust this electronic check. And I made $137.39 in overall payments to a subscription I didn’t even know I was given on a trial basis. I expect a full refund

Regards,

**** *****

[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Business response
02/12/2024
Dear ****,

I hope this message finds you well. We recently received your complaint regarding the refund request. We appreciate your feedback and the opportunity to address your concerns.

First and foremost, we understand your frustration and regret any inconvenience caused. However, after careful examination of the matter, we must inform you that your refund request falls outside our 30-day refund policy. Our policy is designed to ensure fairness and consistency for all our valued customers.

As you are aware, our 30-day refund policy clearly states that eligible refunds can only be processed within 30 days from the date of purchase.

As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $49.96 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address (*******************). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
01/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There was a $12.49 charge on my business credit card that was not made by me or anyone in my family. I have no idea how they got my card number. I called to find out who made the charge and learned it was a subscription to Challenge, Body, Mind. The representative, *****, indicated that she cancelled the order, but refused to refund the amount charged. I have a cancellation #********.
Business response
01/26/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

As a gesture of goodwill, we have initiated a refund of $12.49 today. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Initial Complaint
01/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did not agree to a once a month payment after the trial period and they kept charging me. When I contacted them they said no refund without explanation. I consider this business to be fraudulent.
Business response
01/25/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.
As a gesture of goodwill, we have initiated a refund of $12.49 on 01/24/2024. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Initial Complaint
01/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've tried to contact the merchant several times since April 2022 to dispute the recurring $12.49 charge to my credit card but I am repeatedly told that they have no record of this transaction. When I reached out to my credit card company they have instructed me to contact the merchant. I purchased something in June 2022 and have been charged the $12.49 a month since then without any way to get the recurring charge stopped. 22 months x 12.49 a month = $262.29 total paid which still continues to be deducted because I cannot get anyone to stop it! This is unacceptable!!! I would like a full refund and stop the recurring charge!
Business response
02/05/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.

We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.

As a gesture of goodwill, we have initiated a refund of $12.49 today. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges. Please note that we strictly follow our 30-day return and refund policy which is indicated in our Terms and Conditions.

We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.
Initial Complaint
01/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There has been a recurring charge on my debit card for $12.49 that my wife did not intend to authorize. I checked online and it said this company has done this before. She did order supplements which she returned and got half her money back, but did not agree to some scam ebook “subscription” in perpetuity. We have tried to cancel to no avail. Disputing with our bank for the amount of the monthly charges but saw others on here have had success. We would like our money back and no further charges or contact from this merchant. Thank you
Business response
01/18/2024
Hello *****,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

As a one-time courtesy, we issued a refund of $12.49 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
01/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The "business" is a SCAM. They attached a "ebook/subscription" to a purchase off a product ... under a different name. Apparently they email you this eBook (and I think an App description?) - which I never got. I went back and looked and nothing. Then a monthly subscription kicks in for ... nothing??? I called and they said it's an APP. That I never ordered. They said they send an ebook and then 30 days later it starts billing you a monthly subscription for this app. They said maybe it ended up in my SPAM because I never got it. Ok cool, well I also never authorized a monthly subscription payment for something I never got!!?? I called the number on my CC statement and canceled my membership (I think) I was supposed to get a verification email - which I have not. I also asked to be reimbursed for the previous 4 months I've been charged for this "product" that I never ordered, or recieved. They said they cannot refund my money over 30 days. I asked to talk to someone else - there is no one else I can talk to. TOTAL SCAM. I've been billed for a product I never received, that I never authorized, that I NEVER ASKED FOR. Apparently this is attached to a purchase of Apple Cider Gummies I ordered and had no idea. I did not ask for a refund of the Gummies, even though they did nothing and cost like $100. STAY AWAY. They bill under the name ********* ... not even the company name. And the number you call is a 3rd party that's unattached to this company that has no power to do anything.
Business response
01/18/2024
Hello *********,

We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.

As a one-time courtesy, we issued a refund of $24.98 on 01/17/2024. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you

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