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Complaint Details
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Initial Complaint
03/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Dealership advertising buy car completely online and twice I had vehicle scheduled for delivery while I was in hospital no call no show and just completed third online purchase and dealer does not honor terms quoted wants to run another credit check when system says I just purchased vehicle and internet chat person on Garcia website could not answer if they sell cars online he would not answer the question if they sell cars online or not and said he would have to call me back typical bait and switch violations of FTC cars final rule and deceptive online purchase with home delivery fake service and use to lure customers in and then they do not honor offer and act like you didn’t buy car online. You tell me what does it look like pretty deceptive to me . And why does the website chat person not able to answer if they sell cars online, go online and ask them if they sell cars online and see if they answerBusiness response
03/18/2024
Our website does not claim that a customer can buy a car completely online. No New Mexico car dealer can sell a car 100% online because of the live signatures that are required by the state. We never pulled this customer's credit. We called and emailed multiple times to schedule an appointment and we get no response.
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Contact Information
1234 S Renaissance Blvd NE
Albuquerque, NM 87107-7003
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.