Business ProfileforRich Ford

Not only should they get zero stars instead of one they should be forced to close!Took an F150/Raptor in to get a widow switch replaced (warranty work) and to have the front ride hieght adjusted. Vehicle was returned with shock fluid leaking fron both front shocks (blown seals), full suspension compression marks on the lower control arms, and chattering from both front hubs. After returning the truck for correction several times a manager pulled me aside, showed me video of my aftermarket exhaust on his phone and refused any further service due to the aftermarket exhaust. The ***************** damage has nothing to due with an exhaust. They lied & made excuses. After raising much "chaos" they took it back for correction. The hub chatter was gone but they refused to address the front shocks, which was either a $500 repair or $3500 replacement. To avoid doing something id regret later, i took the truck to a different dealer. After fixing it the advisor said it looked like my teenage kid took it out and abused it. It had been harshly "joy ridden." I agree with that assessment. Later i found that to fix the chatter in the front hubs Rich Ford Service cut the vacuum lines on the *** system. The *** activates/deactivates the front 4x4 mode. These folks are dishonest, criminal, lacking integrity and abusive! I should have sued them! Steer clear!