Reviews
This profile includes reviews for LAVU, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromTova A
Date: 04/29/2025
1 starWe signed up with **** in July of 2024 but didn't start using the service until February 2025. They billed us for each month up until that date and continue every month. There have been many many calls made to them to complain about the service. Glitches and many other issues that came up that actually caused us to lose out on sales and customers. I highly recommend staying far away. My lawyer is in the process of drafting a document to get my service canceled and I'll be moving on to bigger and better. Lavu, you should be ashamed of yourself. Your customer service *****. You can't resolve any issue in a sufficient amount of time. I hope this review will be a fair warning to others to stay away from them. Go to Toast or *********Review fromDavid O
Date: 04/28/2025
1 starLavu was an interesting experience. We tried using them however my managers and their teams found it to be clunky and slow. Multiple issues with their equipment, no real inventory system that worked, and it slowed them down at the bar. Their customer service is either non existent or rude if we happened to finally get ahold of them. We reached out to cancel with them and they tried to hit us with a $10k fee to get rid of them. Always a red flag when a service provider writes a contract where you have to pay them to fire them but you live, you learn. We had a conversation with their ****** ******* ** ******** ******s **** *. where we mutually agreed to walk away at $0 from each other provided that we did not explain our experience with their company online. We asked how to give them their equipment back and he said 'keep it'. However, they created an invoice for $9,975 during that conversation while we negotiated a mutual agreement and then charged it random increments of under $1,000 over two days so it would not get flagged as fraud on our linked card. Thankfully, we live in a 1-party recording state which gives us the ability to record conversations so we have what we need to turn it over to the ***************************. I have never seen a company behave this way and any potential user should be very very careful when considering a Lavu. Don't overlook the red flags. There are many of them and some very consistent experiences amongst former customers.Review fromJason R
Date: 04/16/2025
1 starStay away!!!! Worst POS you can get for your business. Even ***** who was a **** **** there was fed up with it. Save your money! Their technology for POS is outdated and almost cost my business. So many issues I don't even know where to start.Review fromTony A
Date: 03/21/2025
1 starTony A
Date: 03/21/2025
Absolutely horrible! Promised they could provide cellular data services for use in food truck. Once they got my card info and began charging me they said they do not provide equipment capable of cellular services and that i should sell what they send and buy what i need. They refused to cancel my contract even though they couldn't provide what was promised. I never received any hardware or equipment. Total SCAM.
LAVU, Incorporated
Date: 04/03/2025
We appreciate you sending over this feedback. While we do not provide terminals equipped with cellular data, we do have many food truck customers that utilize our terminals via a dedicated mobile hot-spot through their cellular provider. We would be happy to discuss the logistics of this if you wish to continue with our services. Please reach out to us at *************************Review fromArkar S
Date: 03/05/2025
1 starArkar S
Date: 03/05/2025
I had the worst experience in onboarding. Never got assigned an account manager until months later. They charged insane amount of processing fees to our customers, a lot more than what I was told. Then when I asked, they gave me run around for months. Support is terrible. When we finally got tired of it and leave, they want to charge us over $2,000 a store for early termination. This is the worst company for POS.LAVU, Incorporated
Date: 04/03/2025
We are sorry to hear that you did not have a positive experience with ****. While we stand by the contract that was originally negotiated with you, which included both the processing rate and the early termination clause, we did offer to lower your rate to match what you were being offered by our competitor in an effort to retain your business and salvage our partnership. While we respect your decision to decline that offer, it does still stand in the event that you are not having a positive experience with your new POS. Please reach out to us at ************************ if this is something you'd be interested in. We wish you nothing but the best in your future endeavors.Review fromTravis S
Date: 01/21/2025
1 starTravis S
Date: 01/21/2025
They are stealing money from people took ***** from my businessLAVU, Incorporated
Date: 03/13/2025
Hi ******. On 2/23/24, you signed your **** contract and commenced services with us. On 3/1/24, you reached out to us requesting to cancel. As part of the contract you signed on 2/23/24, you were charged an early termination fee. We would be more than happy to get you started with **** and refund the early termination fee after you begin processing with us. Absent that, we were well within our contractual rights to act upon the early termination fee and that charge will remain. Please reach out to us at ************************ if you are interested in beginning the services you initially signed up for.Review fromStephen K
Date: 10/01/2024
1 starStephen K
Date: 10/01/2024
I have had my account canceled for over a year! After six months they finally stopped billing me but then six months later another $500 bill just hit my account!!! UnacceptableLAVU, Incorporated
Date: 10/08/2024
Hello *******. When you initially discontinued processing with **** in August of 2023, we attempted to reach you to discuss the closure of your account but were unsuccessful in our attempts. When you reached out in June of 2024, we moved forward with processing the cancellation. We want to sincerely apologize that your account was billed again after having been cancelled previously. We have identified how this occurred and have put processes in place to ensure it could not happen again to yourself or any other customer in the future. We immediately processed the refund on October 1st, the same day the charge occurred. If you still feel this matter is unresolved, please do not hesitate to contact us at *************************Review fromNadia B
Date: 04/25/2024
1 starNadia B
Date: 04/25/2024
I would not sign up with this company. I am in the process of cancelling with them right now. It has pretty much been a nightmare. The first few weeks were okay. Anytime you call it's a foreign person that doesn't speak English. Their equipment started acting up about 3 weeks into the process. IP addresses swapping on printers, tickets printing to the wrong machine. The worst things to deal with when you're busy! Now the IPads are all going offline every 45 seconds or so. Not even on long enough to process a credit card. **** says I need to pay someone to come and diagnose network issues at my expense! My network was fine before their equipment got in here. I hated ****** and *********** too, but I never had these issues! So basically they come in and mess up my network and now want me to pay for it? I don't think so! We are going all cash. I hope that other restaurants read this review and join suit. The more of us that do it, the more success we will have. We need to take our upper hand back. This is WAY out of control!! These companies are all blood sucking leaches! We need to push back, HARD! They've only gotten the power cause we gave it to them! ************* ** ***** *** ****LAVU, Incorporated
Date: 04/26/2024
Hi *****, We're genuinely sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand the frustration caused by technical issues, especially when they impact your business operations. Our goal is always to provide reliable solutions and excellent service, so it's disheartening to learn that we fell short of your expectations.We value your business and would like the opportunity to make things right. Please reach out to us directly so we can discuss your concerns further and work towards a resolution. Your satisfaction is our priority, and we're committed to regaining your trust.Thank you for bringing these issues to our attention, and we hope to have the chance to restore your confidence in our company.Review fromAndrew C
Date: 04/16/2024
1 starAndrew C
Date: 04/16/2024
None!!! I feel scammed, and the software and hardware do not support my business. My employees always need to call me. The system is not working keeps offline, and the Chinese words are not there!!! Don't let the salesperson push you to sign the contract their promise and service not deliveredLAVU, Incorporated
Date: 04/18/2024
Hi ******, we are very sorry to hear that you have had a negative experience. We strive to always support our customers in the best way possible, and are taking your feedback into consideration. Our team is actively working on your issues to figure out how to best support you. Please reach out if there is anything else you may need.Review fromMichael K
Date: 03/30/2024
1 starMichael K
Date: 03/30/2024
I was a customer for 8 years when I first started my price was 69 dollars a month. Last month my price was ****** a month. I was not using the system any differently in the eight years. I have been trying to cancel service for 3 weeks and not getting any cooperation with cancelling. Unanswered emails and no follow up from phone calls. I'm worried they will keep charging me even though I stopped using the *** a month ago and started a new system. I complained several times over the last 4 months about my price going up a ****** dollars a month. And got no response to that complaint.LAVU, Incorporated
Date: 04/09/2024
Hi Michael, I am very sorry to hear about this experience and appreciate you sharing your concerns. Looking into your account it does look like you have been canceled. I do believed your account manager, D'Lanor has tried to reach you regarding your concerns. Please give her a call or email and she will make sure you get your verification and that you will not be charged further.
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